I drove 28 miles in heavy rain and gridlock to go to the Fullerton store for my leaking water…read morefilter. There I was asked, "Who are you with?" Their web site does not mention that they are merely a distributor and will not actually help anybody but their authorized dealers who will require and will bill you for a service call and may try to sell you a whole new system instead of replacing a simple part. That is not the end of the world. If they will not service my RO filter, I can always build a home brew water still. Then I will not be dependent on them for an unobtainable fifty-cent O-ring. Too bad, the RO system was pretty good at removing 90% of the dissolved calcium from the tap water.

From the owner: We SERVICE most brands of Water Softeners, repair and sales; Reverse Osmosis service, repair and…read morefilters; unique filtration systems, water filters of all kinds; deionized water systems; portable water softeners & spot-free rinse D-I; MR. DRIP Salt Delivery; iron, sulfur, arsenic, bacteria and other problem water solutions. We represent several major water treatment companies, featuring Lifetime Warranted "Imperial Gem" Water Treatment Systems, "All American" Water Conditioners and "Basic Plus" Water Softeners from Water World. Call for FREE Water Testing at your location, or sample at our store. Certified Service for RainSoft, Clack, Fleck, Erie, GE Autotrol, Water Rite, North Star, WATTS, PureGen, Charger, Vertex, Nelson, Pacific Water, Chester Paul. Also Superior, Kenmore, GE, Whirlpool, Culligan, plus many other brands.

Brian was the best tech fyi. Very complete work and helped me with my water softener and RO water…read moresystem even told me about maintenance program. Marsing, Idaho

I find Culligan's pricing to be totally unreasonable. We have a reverse osmosis water filter…read moresystem put in by them. They came out for a yearly service. They charged us $729. I don't remember for sure but I think that's about 50% of what the whole system cost to be installed. Obviously, this was my fault for not asking ahead of time, but I had no idea that I would get charged a total rip off price. How's that?

I was so impressed with how overly enthusiastic the staff was to help me and answer my many…read morequestions. This kind of genuine service is very rare these days. I was uncertain how to change the filter and the gal that helped me "demonstrated" on a model so I knew just how to do it. I will be back for all of my water softener equipment and service. Thank you kindly, Gwen B.

Kinetico is the best soft water ever! I would definitely get this system again. Very low salt…read moreuse and great water!

Fast response time and straight forward pricing. I appreciated their kindness and quick turnaround…read moretimes time.

We called and explained what we needed. They were cordial and took down our info. Then they…read moreGHOSTED. Zero follow up.

I had my water softner and RO water systems installed last week. Jason was my sales rep., he was…read moreextremely knowledgeable and helped me understand how both systems worked. He was a big part in my decision making. Josh was my installer and I was extemely impressed with his work. He listened to my concerns and didn't hesitate to make some adjustments with the placement of my water softener. The installation was done to perfection, exactly where I wanted the unit installed. The work was neat and clean. I also want to add that I was lucky that Jorge was avaiable to ride a long with Josh and played a big part in installation of the RO system. My wife and I are enjoying both systems. As for the systems that we purchased, the value was there. Great work! Also, we did use Costco.

I left a review last night saying how Dissatisfied I was…read morewith the service. Today I called 3 more times and talk to Kelly and Carrie. I said the only thing I need to find out is. Can we drink the water after the test? You ran, I could not tell me a thing. Never got a return call. Nothing I'm going to head to Costco tomorrow and see why they are there. They're vestibule. Drumming up business.

This store has the best service that I've had in the PNW. I was looking for options just to get me…read moreout XC skiing for a great value. I needed up with a pair of skis and boots for around 250 which was great. The lady that helped me out explained the difference between alpine, XC and touring skiing and the advantages/disadvantages. I ended up going with XC skis cause of the low price to entry point. I'm glad I didn't read the negative yelp reviews before going here, as I found the shopkeeper to be very honest . I did buy one pair of ski pants that were a little speedy for me, but I'd rather support a brick and mortar from folks with good values that eBay or Amazon . I do need to point out how great they are at assisting folks even when super busy. When I came in there may have been 30-40 shoppers in the store, they assisted everyone with the same enthusiasm and professionalism. I'm also new to skiing and asked at least 50 or more questions before my purchase, they never became testy, short tempered or irritated with me. And the shopkeeper knew so much about skiing. Maybe I was amazed cause I'm a novice but I feel like I'm ready for the snow now, thanks again I'd give this stores solid 9.7 out of 10, thanks to the people here.

DON'T MISS THIS STORE! I was just kicking around looking for water gear for this Summer & thought…read moreI would try this store. I found some really quality gear fir great prices, along with stickers by local artists. Super friendly & helpful staff. I will be back......frequently!

Water heater stopped heating water. Called Goodson and they sent a technician out. He determined…read morethe thermostat was faulty. He found one, went and got it and installed it. Water heater working again, very happy. After taking a shower and making dinner and doing the dishes, my wife and I decided go out to the garage and check out the water heater. Upon going into the garage we both smelled a very strong odor of gas. We opened up the man door to get some fresh air into the garage, no way would we use the garage door opener, that could have caused a explosion. I remember the technician was using a pair of channel lock pliers to tighten some of the gas lines. I even questioned his choice of tool to tighten a gas line. His response was the gas lines dont need to be to tight. Well, they need to be tight enough so as not to cause a gas leak. I got out out a crescent wrench and started to check the tightness of all the gas lines. The first one and second one were ok, but the third one was lose. This is the one that feeds the burner. It took about one whole turn before it started to get tight. After I tighten it up, no more leaks. Usually I do this kind of work myself, but the water heater was under warranty. I did not have to pay for the thermostat but I did have to pay 250.00 dollars for a substandard and dangerous install. The last thing a person wants is leaking natural gas in your garage or anywhere else. I called Goodson plumbing and talked to the receptionist? and she was very understanding and apologetic. She said she would talk to the technician and the owner, Rob, about this. Never heard anything from Rob. One would think that because of the serious nature of this, a gas leak from using the wrong tool to tighten a gas line and causing a gas leak, that the the owner, Rob, would have called me and let me know that he has talked to the technician about using the right tools for the job and this would never happen again. And maybe a partial refund of the installation since I had to finish the job.

I paid Goodson a flat fee to replace all my drains and water lines. Shortly after installation, I…read morefound a wet spot in my basement. They told me the new leak was 'a valve' which wasn't included in the price and would be an additional $1500. I contacted another plumber who told me that it appears Goodson broke a fitting on the tub drain which made difficult/impossible to remove so that it had to be cut out. He believes this also caused a leak on the old drain which appeared to have been siliconed by Goodson. Goodson didn't complete their work, cut corners, and I had to pay another plumber $650 to cut out the leaking, damaged, and siliconed section of drain and replace it. I also learned that the water lines were not entirely replaced. They left old sections where they were more difficult to replace so I will be paying to replace those sections later. I had wondered why they were able to do such a big job in such a short time, but now it makes sense. In response to Goodson comment. They also did not replace all of the galvanized water piping as they agreed in writing or claimed to have done in this post. They only replaced the sections which were convenient for their plumbing tech. I have photos and statements from other plumbers to back this up. The section of drain that is leaking was in fact a section that Goodson worked on. The reason it's leaking is that they replaced the entire drain except for the last foot connecting to the tub. The work they did was good, however they didn't do what they stated verbally or in writing, nor did they honor their work. I think the tech was in a hurry and they had a flat fee so they were trying to maximize profit rather than do the job right. I agree they did not agree to replace the main water line or the sewer line.

Dropped in with no reservation and rented two gravel bikes for the day. My gf and I rode 12-13mi…read morehad a picnic and came back. The river path was great and the weather was beautiful! Would recommend IMT.

I'm extremely disappointed and frustrated with how my order was handled. I placed an order for a…read morehighly anticipated product, received a confirmation, and was fully expecting delivery. Only to be told later that it was "canceled" due to some so-called inventory mix-up. This is completely unacceptable. Once an order is confirmed, customers should be able to trust that the company will honor it. Canceling after confirmation shows a serious lack of organization and respect for your customers' time and expectations.