Recently had a softener installed and service was awesome! Owner was friendly, knowledgeable and…read morefollowed up to make sure everything was running smoothly. Highly recommend! Bonus-- local, independent small business!

Brock the owner of the company does the installation himself and takes as much time as needed to…read moreexplain how the Water Softener works and how to maintain it. He promptly returns all calls or texts and shows up right on time. We were so impressed with the high quality of his work that we later had him come back to install a reverse osmosis water system at our kitchen sink. His prices are very competitive and includes a warranty exceeding the manufacturers' coverage. Recommend him without hesitation for any work that he does.

Fast response time and straight forward pricing. I appreciated their kindness and quick turnaround…read moretimes time.

We called and explained what we needed. They were cordial and took down our info. Then they…read moreGHOSTED. Zero follow up.

The young man working there was very friendly and helpful…read more Took my water bottles there to get filled up. Store is clean and they have products that they sell if you are looking for cool water dispensers for the home. I'm quite sure their water is better than the water kiosks at the grocery stores!

Steve and Daniel came to install a R.O. system for us. They were professional, polite and…read moreinstalled to our specifications. The water tastes wonderful and 3rd party testing came out great! Thank you Mike and your team!

I've had them come out and install a reverse osmoses system under my kitchen sink (also connected…read moreto my fridge for pure ice maker) and a water softener for the rest of the house in my garage. I'm impressed with the finished products and the much improved water quality. I can now do home dialysis where as before there was too much calcium in my water tests. Definitely a home improvement and great guys. Water for showers and clothes/dish washing is notably better.

Fairly attentive when I was having a $3500 system installed last year, but it wasn't always easy to…read moreget them back for the repeated visits needed to fix leaks. This year, they've cancelled the first appointment to install new filters, and today simply no-showed. I waited all morning for someone to show up for the 9-10am appointment. I called the office around 10:30 and had to leave a message. When I called back about an hour later, I was asked to reschedule. They offered the familiar lame excuses that have been commonplace. Follow-up and follow-through are not their strengths. Sloppy and unreliable are how I would describe them. There is nothing special they have to offer, and their products are easily available at big box hardware stores. Save yourself the frustration and inflated price, and look elsewhere for these services. Absolutely not recommended.

I contacted Smile Plumbing to help install a gas line so I can change out my electric stove to gas…read more Sean was quick to reply to my message, and showed up the next day to evaluate. He gave a very fair estimate and we scheduled for a couple days out to allow for my new stove to be delivered. He took care of everything from pulling city permits, scheduling inspections and making sure my new stove was installed and ready to go for me with minimal down time. I'm thrilled to have such an awesome plumber to call for all my future needs. I highly recommend Sean for anything you need. I can't say enough about how wonderful and easy every aspect of the service has been.

Sean from Avid plumbing was an amazing referral from a handyman of mine and I highly recommend him…read more Sean has a work ethic that you don't see often anymore, it was very refreshing. He is so polite, very professional, communicative and take so much pride in his work. He was apprehensive at first to do an outdoor shower for liability purposes, but still came to spec the job, which I really appreciated. He ended up taking the job and was exciting about the challenge and the design and went as far as doing research on how he could make the water valves safe from freezing in the winter. He just went above and beyond every step of the way. I really appreciated the complementary home inspection of all the plumbing inside and outside the house PRIOR to starting any work. That was so smart and so nice and it actually turned out to be a life saver for me when he found a pin hole leak in a pipe underneath my house that had been leaking for weeks! I am not sure anyone else would have found that. Needless to say, he ended up fixing that, saving me a disaster down the road and getting the shower done in two visits. He worked non-stop all day, is very clean and neat and takes so much pride in his work. I highly recommend him! I am very happy :)

We had them repair our show value. They were very professional and got the job done in a timely…read moremanner. With no service fee to show up. Highly recommend them.

I had a backed up pipe under the house and Meridian Plumbing came out quickly and took care of our…read moreissue. They were very pleasant to work with but a little pricey. Although when you have a problem you're willing to pay whatever to get it fixed!

We had to call because our water softener was leaking. I agreed to a $100 emergency fee. He gets…read morehere. Finds a simple answer. (Tube came out of drain). Zip ties the tube and charges me another $100. I repeatedly asked him to check my crawl space for water leaks but he kept giving me lame excuses. What happened to due diligence?!!!! (Brandon). The phone service was all AI. I couldn't get to the right people and they said they call me back in two days! Get rid of the AI!!!!!

They pay the employees on commission and when there employees sell a big job, they don't pay them…read moreand force them to quit. They are the most unethical plumbing shop in Idaho

After moving into my new home in Meridian, I discovered I have "hard" water. Many people in our…read morearea used DeWayne and he came highly recommended. I DeWayne came out, tested the water, and recommended a whole house system. It was not cheap, but the system was to take care of impurities AND carbon with this single unit. Seemed reasonable so we agreed.There were few problems with the system in the beginning, but he was responsive and worked with the manufacturer to get it stabilized. Or so we thought. Six months later, the system had issues again and DeWayne was not answering his phone and it seemed his company, America's Water Doctor was out of business. I called the manufacturer Pacific Source direct and was told the warranty is only issued to the installed. The is NO warranty to the consumer at all. Today, 4 years later, I am looking for a new water softener and guess who shows up? Yep, DeWayne opened Water Factory Outlet in Meridian, ID. I called and left message for DeWayne - but, alas, no return call. He is lickity-split fast to sell you a system. Not no fast to respond on service. You decide for yourself what is important to you. If you want the system but not the service, this guy is for you. Be sure to call the manufacturer about his terrific warranty, too. Ask them if the warranty is issued to the consumer or only to the installer. I just hope I help others from getting scammed by this guy. Oh, and why 2 stars, not one? The unit itself was good, it is the "disappearance" of the installer that's bad.

These guys are amazing to say the least! Bought a new home and it didn't take long for us to find…read moreout how horrible our water was. It was so hard my entire family looked like we had "alligator skin" itchy and dry. My two toddlers were miserable. Dennis came out and tested our water (for free yay)! We decided on a whole house treatment system and I'm so thankful we did. Our skin feels great, and I don't seem to have to clean water fixtures as often, no more water spots on my dishes, and I no longer have to spend money on bottled water. We really had no idea how harsh water could be on so many levels! Gross! Dennis was very quick and knowledgeable with all our needs and questions. We will never go anywhere else!