This was my first experience with an independent Property Management Company, and I can't say enough good things about this company!! Requests for service were handled professionally, and quickly! All members of Richard's team were GREAT to deal with. I want to give a special shout out to Nancy, you are a real gem and such an asset. Thank you so much for all your support. read more

I've had an outstanding experience with Active Renter managing my Phoenix rental property over the past couple of years. Since I live out of state, having a property management company I can truly trust has been invaluable. They made every part of the process simple--from finding quality tenants and handling leasing to managing day-to-day communication and coordinating maintenance whenever issues came up. I never had to worry about the details because their team was always responsive, professional, and proactive. Owning a rental property from across the country could have been stressful, but Active Renter made it feel effortless. Their communication was excellent, and I always felt confident that my property and tenants were being well taken care of. I highly recommend Active Renter to anyone looking for a reliable, knowledgeable, and trustworthy property management company. They've exceeded my expectations, and I wouldn't hesitate to use them again. read more

I've had a really positive experience with this management team. They are always very understanding, helpful, and willing to work with you when you need assistance. It's really appreciated having management that is respectful, responsive, and understanding. They make the renting experience much easier and less stressful. I would definitely recommend them to anyone looking for a property with a great management team! read more

Richard and Courtney were the best! Maintenance requests completed right away and all questions answered in a timely manner.

Active Renters management my condo in North Phoenix since the year 2023. They have consistently deposited rental payments into my account promptly and always kept me informed whenever there was any delay. Their communication has been professional, transparent, and reliable. They have also managed my property diligently, taking care of tenant matters, maintenance, and the overall condition of the property with great attention to little detail which even my HOA would have missed. I highly recommend Active Renter Property Management services to anyone looking for a trustworthy and dependable team.. read more

We are renting our first home from this company and we are excited thank you so much Chance and Richard for helping us. I'm hoping for long lasting rental relationship read more

Most amazing people working in this office I couldn't have been more blessed to have come across Courtney Chance and Rich Courteous respectful prompt amazing read more

Active renter took over my home lease 4 months into my lease. They honored the original lease I signed and worked with me to make sure I had everything I needed throughout my stay. Furthermore, when I needed to break my lease early, Richard went above and beyond to work with the homeowners so I wouldn't have to pay a bunch of break lease fees. Thank you Active Renter for being there to help me when I needed support. read more

Best company around. Always on task and always prompt to resolve any issues. They know the market and always provide greate advice.

Richard responds quickly and always provides the information we need to make the necessary decisions. Everyone in the office is friendly , personal, and professional. The portal is easy to use and keeps us up to date on all account activity. read more

Active Renter is absolutely amazing and very professional. Their team works quickly and efficiently to get your property on the market for rent as soon as possible, and they always deliver on time. Richard has been great to work with--very responsive, knowledgeable, and helpful throughout the process. I highly recommend Active Renter for anyone looking for reliable and professional property management services. read more

I started renting through Active Renter Property Management 3 years ago. From the moment I reached out to tour the property, until I handed back my keys after purchasing my first home, the entire team at Active Renter was AMAZING. If something needed fixed, they responded by getting a repair person on site immediately - usually next day, sometimes same day. Communication, clarity, and kindness where all that I received while dealing with the team. Richard, Courtney, and Nancy - thank you for being AWESOME! read more

Very easy to work with. Excellent communication & the approval process & lease signing was done in a very quick manner. Richard has made the moving process much easier. I look forward to Active Renter being my property management company for I highly recommend read more

Active Renter Property Management had our unit updated and ready for rent, they found us an excellent tenant, we are very happy with Active Renter. read more

Rich was very communicative and really understands what it takes to own rental properties. Takes a lot off the owner!

We highly recommend Active Renter's property management services and also real estate brokerage. They managed our rental property for a few years and handled all issues that came up efficiently and effectively, and at very competative rates. Richard and his staff are very easy to work with and are right on top of the business, keeping both tenants and owners informed and happy. Customer service is outstanding. read more

Active Renter managed my rental property for over three years. During that time period they wrote three leases after finding and vetting the tenants. I never had a problem with any of them. Richard was also very knowledgeable about the current rental market and I always followed his advice in regards to rental rates. It was such a pleasure to have someone manage the property and I rarely had to handle anything other than answer a question. The only reason Active Renter is not managing my property is because a family member moved into it. read more

Highly recommend their property management services! Always responded quickly to any of my questions. Richard and his team were outstanding! read more

Richard at Active Rental was our property manager. He made getting into our rental a simple process and helped us immediately with any questions we had with our paperwork. Working with this company was very easy over the whole length of our lease. I highly recommend Active Rental if you are looking for a property management company or if you are looking to rent a property. read more

I absolutely had the best experience with Active renters and everyone in the office . They have been a absolute delight and going to miss speaking with them. read more

Active Renter and their entire staff had the best customer service. Their immediate attention and response to whatever should be needed was always superb. The owner's respect and care of a tenant also reflects within his staff. What a great company to rent from. Thank you to everyone who is a part of Active Renter. You are appreciated read more

I highly recommend Richard Hoey and Active Renter as they have provided over a decade of quality service for me as a property owner. Friendly, professional and attentive property management. I have always been very satisfied and feel fortunate to have found this company. Thanks Richard! read more

DO NOT WORK WITH THESE PEOPLE IF YOU ARE LOOKING TO RENT A HOME! I viewed a property on Friday, November 15th in Gilbert, and after having viewed the property, I called Active Renter to make a few inquiries. Unfortunately no one was in the office and I had to wait until Monday to call. Monday I called in and spoke with Cheri and asked the questions I needed to know. She assured me that no other applications had been submitted, and that they only process one application at a time. Monday evening I submitted my application and paid the $50. Tuesday morning I spoke with Cheri and she needed me to email her some proof of income. I explained to her that my situation was slightly precarious because I'm an independent contractor so I don't get pay check stubs every two weeks. She requested that I send over YTD income and 2017 1099. Almost immediately I sent her a W2 from 2018 and a 1099 totaling over $65,000. (Requirement was for 3x monthly rent amount which was $1475). Then I submitted one 1099 from 2019, and told her I was working on getting my other 1099. I sent in my other 1099 at 2 PM, but realized it was password protected, so I sent her a screen shot immediately afterwards. I then called her to let her know the first one was password protected and just to check the second one. She opened the email with me on the phone. She then proceeded to tell me that another application was coming in on the same property (coincidentally after it sat on the market for 47 days before I had applied). She then let me know she was going to be out of the office most of the day the next day (Wednesday the 20th), but that she would get all of my documents over to the owner. At 3:15 my realtor sent her all of the documents in one email, with an itemized description and math pre-done the last two years there was proof of income totaling over $65,000, and that my credit score was over 800. Wednesday morning rolls around, and crickets... I called into the office around 11:30 to see if I could get an update, but no one answered. I left a voicemail. My realtor then calls in around 1:00 but Cheri wasn't in, so he left a message with the other lady in the office. Shortly thereafter, Cheri responds to my realtor and tells him that she was working directly with me. But I hadn't heard a word. At 1:54 I receive an email from Cheri saying that she's working hard to get my application going, and she has presented the owner with all of the documentation she has received, but had no income to present to the owner and that's what he was wanting to see. Confused, I call Cheri and expressed my confusion because I had sent her documentation for 2018 and 2019 showing well over the income required for consideration. She tells me she doesn't know what email I'm talking about. I begin to read her the email and she tells me she sent that earlier, and that the owner had selected an applicant that was better suited. She proceeds to tell me that she presented the documentation to the owner as it came in, but it just took too long and the owner decided to go with the other applicant. Meanwhile I fly out of here tomorrow, leaving my car here because I had assumed that I had a place lined up for my family and I within the next two weeks, but now we have nothing. This is one of those companies that collects applications and charges application fees, then leaves you high and dry. DO NOT WASTE YOUR TIME DEALING WITH THEM. As for Cheri, I've never spoken with another individual in such a customer service oriented business that speaks so condescendingly. From the moment I spoke with her on Friday and she told me the owner doesn't allow pets, and I responded "well that's perfect because I don't like pets." She scoffed, and has spoken down to me and my realtor since. She emailed my realtor essentially told him to get lost because she was communicating directly with me, when she actually wasn't communicating with me at all. She told my realtor that I accused her of taking other applications, which she evidently did before mine was even processed. I'm sick to my stomach that someone would do something like this, and even more sick to my stomach that my family will not have a home to come to. read more

Well taken care of properties, well priced, the team is quick to respond to your emails and they never bother you outside of any necessary yearly hazard inspections. Solid rental company! read more

Prior to listing my home as a rental, I researched property management companies to make the best possible choice. I build my home 4 years ago and it was a huge investment, so I wanted to find the right person/company to manage the process from listing to screening applicants to negotiating the rental agreement, etc. Active Renter really came through for us. They advised me throughout the entire process and made recommendations along the way. I soon felt very secure knowing they had my best interests at heart. I'm confident that I made the best decision when I hired Active Renter and I highly recommend them. read more

Active Renter Property Management - Myself and my wife. - Property Management Near Me - Phoenix, Arizona

Worked with Active Renter for over a year before we sold the property Active Renter was managing. Service was good and Richard was excellent. I do not give 5 stars because no one is perfect. Some customer service issues with communication, but all in all a good company to work with. read more

Active Renter is a great property management company. They are very easy to work with and the staff is very responsive.

I have been working with Active Renter over the past five years to manage my rental property. Richard Hoey and his team have proven themselves to be true professionals. They capably took care of screening out renters, as well as billing and contract management. Furthermore, they promptly took care of any maintenance issues. I highly recommend them, and would work with them again in the future if I had to do it all over again. read more

As a landlord, I did not have a good experience with this company. The tenant consistently paid late each month and yet I was never informed. When I accidentally found this out many months later, Richard's only response was "We will let you know next time it happens" with not one word of apology. Besides this, there were other issues where they practically lied to me and there was always a brushing off of responsibility and accountability on their part. They also failed to collect rental tax from tenant on our behalf as per the lease for the last month and we had to investigate this ourselves. Overall, once I found out that they had lied to me, the trust was gone and we switched companies. I would not recommend them. read more

Richard Hoey is the Designated Broker, CEO and owner of Active Renter. He cares about his tenants as well as about his owners. He an honest and reasonable person. Thank you Richard for willingly helping us out. read more

A+++ customer service throughout the entire applications process. Highly recommend Active Renter for both tenants and homeowners.

Professionalism, responsiveness, and good judgment are traits that characterize my experience with Active Renter Property Management so far. My condo association has had the typical challenges that go along with community living and building maintenance, and Active Renter Property Management has worked collaboratively with the Board and our outside legal counsel when necessary and appropriate. Great work. Thank you! read more

Active Renter Property Management goes above and beyond to make sure we feel that our property is cared for and that our tenants are happy and that peace of mind is priceless, given that we live out of state! read more

Everything was handled in a timely manner, calls returned, always a pleasure never any issues

Active Renter has been managing one of my properties for several years now. From my experience with them as a property owner, they are professional, helpful, attentive, friendly, responsible, and well-informed. Their communications with me are excellent and timely. They resolve matters quickly as they come up. They stay ahead of potential issues by recommending preventative repair services as well. I am very pleased with Active Renter and the high level of service they provide. And this is coming from someone who has worked as a Realtor for 15 years- I've been in their shoes as a service provider and appreciate all that they do! read more

You can find better! Property Management agreement is 17 pages long. He charged my tenants $100 because they did not have renter's insurance. Tenants started leaving - have him show you his marketing campaigns. So - there are better PM's out there. read more

I have been a tenant with Active Renter for many years. The team, and Richard in particular, have gone above and beyond to be helpful and responsive. Any maintenance issues are dealt with immediately. Calls and questions are addressed within the day so there is an open line of communication which is important in feeling comfortable as a tenant. They proactively keep the home is excellent condition. Highly recommended. read more

If you are thinking of renting through these crooks, think twice! Had I had any idea how this "company" operates, I would have run for the hills. Unfortunately, I am stuck so learn from my mistakes. 1. Fees, fees, and more fees. Want to give them money you owe them? There's a $10-25 fee for that. The way our water bill works, we could not immediately have the whole bill transferred to us. So, we owe $12.30 to active renter. It will cost us $10 to pay it online and $25 to pay it in person. Really?!? Why can't I just pay someone the money without a fee? 2. Have any maintenance issues. Good luck!! The day the house was turned over to us, Jorge told me that the landscapers would be over quickly to fix the yard because it is a disaster! Well, even though I was told it would be fixed, have called multiple times, have filed multiple claims on their online program, nothing. That's right, nothing. We are responsible for it to be in excellent shape when we move out, but we are sitting here in a disaster of a back yard. 3. You will be paying $400 in non-refundable fees. $250 for well, nothing. That's right just an administrative fee. Then a $150 cleaning fee so the house will be "sterilized," their words not mine. Well, our house was filthy when we moved in. I repeatedly asked for a copy of the carpet shampooing and have not seen a thing, most likely because they were never cleaned. The baths were filthy, floor boards covered in dirt and dog hair! Sweet! I love sterilized dirt, mold and dog hair. 4. They do not return your calls! Good luck with that. 5. Your lease is 40 pages long!! On page one it states that you can go month to month at the same rate after the 12 month lease. On page 38 it says to disregard that because your rent is going up 10%!! Yep. Oh, you will also find that if your sink leaks, you have to pay for it as with all plumbing is your responsibility. In the end, run run run. I wish I had not been in a position that I had to take the house. But, I hope you can all learn from my mistakes. read more

I've worked with Active Renter since 2011. I've referred several of my investor clients to Rich. As a residential realtor, its very important that my clients have a great experince with their investment property, as I rely on them for repeat business (home sales). Each and every one of my referred clients have been thrilled with the service they receive from Active Renter. Their fees are typical for the industry, and their customer service is top-notch. When my clients are ready to sell, Rich refers them back to me for the listing. He also notifies me of any off-market deals so I can give my investors as opportunity to buy their next rental at a discount. In addition to referring my investor clients to Active Renter, they also manage my personal rental on 15th Ave and Northern. They do a phenomenal job. They found me a great tenant, who takes immaculate care of the property. The home was built in the 1960s, so it has the typical problems you would expect with an older home. Active Renter does a good job of responding to my tenants maintenance calls while still keeping my repair costs down. My tenant is ready to renew their lease for a third year, which really helps my cash-flow. My tenants have even asked if they can purchase the property. Unfortunately, with a good property manager in place and a great tenant... the property is too profitable of an investment for me to sell. read more

I've used Active Renter for the past two years. I have a few rentals here in the valley, and decided to use a property manager to help me with the properties. If you're looking for a property manager. Rich Hoey is your man hands down. He gets thing done and takes away the headaches from the property owners. If you're a renter looking to rent form Active Renter. Please remember this is a business. Just like renting from an apartment there will be a lease and different deposits. Just like any other business. Unless your renting directly from home owners. This protects the owner and that's why we hire them. The complaints I see are from renters. Some of you forget that the owners are vested in these property's. We depend on the rent as our income. You don't pay your rent, I may not be able to pay my mortgage on the property. My properties are my retirement. I really don't want to lose then to someone that wants to not pay. I've hired Active Renter to take away these headaches, so I don't have to do credit checks. Deal with AC problems, or leaky sinks or collecting the rent. That's why I hire Active Renter to do these things for me. Thank you Active Renter for making my life easier. read more