Was told how great their service department was and as soon as my Toyota van I bought from them…read moreneeded repair they told me they don't work on Toyotas. I would need to take it to the Toyota dealership an hour away. They couldn't even change a battery on a key fob. Also the sticker on the van said it came with a remote start which it didn't. They said that is printed on the sticker manually and it was a mistake. After I paid 500 for a remote start to be added.

took our truck in to have a valve replaced, took them 6 weeks to get the part and us constantly…read moreasking for a delivery date or even confirmation that they ordered it. they did not provide a secondary vehicle which is causing an inconvenience. they finally fix it and when they give it back the headlights aren't working and we took it back to get it fixed they said they didn't cause the damage. totally unprofessional, will not be going back. don't take your vehicle here unless you want it come back more messed up

The techs go over the service and are very thorough. They prioritize whats most important to the…read moresafety and longevity of your car. They are also prompt. They offer discounts for cash and have always been transparent about when the work will be done.

I have been bringing my car in for service since they opened at this location. Ususually oil…read morechanges and some basic repair. They are always upfront on the health of my car, and let me know if they spot anything starting to wear. I have taken my wife's jeep in for regular service and a friends vehicle to get ready to sell. They have been an emergency repair facility for an out of town friend that neglected maintenance and started having major problems. They were honest and upfront with them, and presented several options with theire reccomendation. They try to do the right things and break the diagnosis into understandable lingo.

Karisa was very helpful with us leasing our Nissan. She was VERY fast getting back to us with…read moreinformation. When it came time to make the purchase she was very kind and friendly and helped us get the payment that worked best. She also helped negotiate a fair value for our trade in. We would highly recommend working with Karisa.

I've been servicing my car here for a while, and it's been a very positive experience. Jillian and…read moreeveryone in the service department are very professional and always willing to help. Whenever I had a question, they went above and beyond to assist me and offered their honest opinion. I appreciate everyone's friendliness, expertise, and responsiveness / communication. They are easy to do business with, always return calls / emails, and their support on my car ownership journey has been outstanding. Highly recommend!

Highly recommended!! Staff was knowledgeable and dedicated to customer service. Price was lower…read morethan all other mechanics. Great place!

Great customer service and price! Had the brakes and rotors done on my Elantra 2 years ago and had…read morethe air conditioner fix recently. Harter's comes highly recommended.

I will describe this one as "not my favorite business experience". Finally, after four visits to…read morethe repair center, we were able to get my front end Bumper repaired after a fender bender. The crew here continued to order the wrong parts and not call when the parts had finally arrived. I was amazed at how many visits it took to get this, right when it wasn't the most complex damage. I have had great experiences over the years working with their partner Business down the street for oil changes in general car repair, so I was surprised how different the vibe and operations of the two felt. Not that I hope to need a collision center anytime soon again, but this may not be my first pick after this experience.

The repair to my car a 2022 Ford Edge after a head on collision with a Chevy truck with each car…read moretraveling 40 miles per hour, was outstanding. When the parts arrived, they looked at every detail, they uncovered more needed repairs, contacted the insurer who came, inspected, and agreed to the additional repairs. I can truly trust the repairs, and the car looks beautiful. Yes, I recommend Falcone who is also an authorized Mazerati repair shop. My car came out looking just as good as a Mazerati. The price for the extensive damage was very reasonable.

I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

If it hadn't been for a particular in-person visit, my review for Ed Martin Honda would likely be a…read more2-star experience. My car had an unexpected death about three weeks ago. As a wheelchair using driver, it's not particularly quick or easy to identify an appropriate vehicle that will meet my needs. I don't drive a van. I typically have driven a 2-door automatic, however, it has to have enough room between the driver's seat and the door frame that I can put my wheelchair, when folded, in the backseat. When I was younger, these were easy to find. These days? Not so much. I first called Ed Martin Honda as I was curious about a used Honda Civic. I'd had a Civic before, but cars change over the years and I wanted to make sure. I was transferred multiple times trying to find basic answers about the vehicle. At one point, I simply asked if they could measure the space I needed to know about as I'd been able to determine how much room I needed. It was really basic customer service, and they just wouldn't do it. Majorly dropped ball. Somewhat on the flip side, I did an in-person visit and the sales rep definitely went out of the way to let me try a couple of the vehicles. I was definitely impressed, and there was a definite effort to try to think of vehicles that would actually work. That was good customer service, though we didn't actually find a vehicle. For the record, I ended up buying a Honda. If that original associate had been more helpful who knows what could have happened? I learned that both the Civic and the Accord would work (coupe versions, so slightly older). I ended up with an Accord that I'm anxiously waiting for it to arrive. This was a solid mid-range experience, though somewhat disappointing given I've generally heard great things about Martin's customer service. Phone call? Disappointing. In-person? Much better. Overall, I'd still probably return for future needs.

The biggest problem with an auto repair shop is trust! Mike Wood and his crew earns the utmost…read moretrust every single time that he repairs one of my vehicles. He has repaired my family cars, my little sport cars, and my daughter's car. The workmanship is A ONE quality at an affordable cost. He will repair what is needed without trying to sale you things you do NOT need. I trust his business WHOLEHEARTEDLY! 5 out of 5 every single time!!

WOW, WHAT AN AMAZING SHOP!…read more I called two shops to get a quote to replace a starter on my wifes car. Both quoted $680 before tax. Then I called Wood Auto Repair in Whiteland and was quoted $610. I made an appointment and dropped it off this morning. They called me a few hours later to confirm the starter was going bad and that it would be $587 all in. This is also one of the cleanest auto repair shops that I have been to.

Cordially offered to complimentarily enter my vehicle to listen to a sound I had a concern about,…read moreExpressing the amount of gratitude and thankfulness to them here who had assisted my experience. A specific auto service or repair I was not there for, Nevertheless, I was provided a briefly incisive outstanding experience to momentarily figure out the sound, not only presented kindly at no charge, though being able to generously answer a question or 2 I had about my vehicle. Absolutely phenomenal, I highly recommend their amazing jovial auto service. + It smells good inside too! 5 Stars!! You guys are awesome!!

They installed a rebuilt engine for my Hyundai Elantra that was covered by warranty. The took only…read morea week after getting the okay from the warranty company. They are very friendly and easy to work with. The engine has run great so far.