This place is a joke Money hungry says one thing on the wall for nightly charges but charges more?? No customer service whatsoever very rude old lady! And yes she does close for her lunch for an hour for sure. No parking at all this place is a rip off I don't know why Chp is even using them ??? read more

Action Towing & Road Service - This is the place stay away from - Towing Near Me - South San Francisco, California

1 Star ( I would put 0 if i could ) My experience at the front desk on Monday, August 24, 2026, was extremely frustrating and unprofessional. From the moment I walked in, the employee at the front desk had an extremely unfriendly attitude. She completely ignored me and never offered any assistance. I eventually had to say "Excuse me" just to get her attention, and even then, she seemed annoyed that I had spoken to her. I had paperwork from the police that I needed in order to release my vehicle. Since I didn't have my keys with me at the time, I asked if I could keep the paperwork because I knew I would have to return later. She refused and told me the paperwork belonged to them. I didn't argue and simply told her I would come back later. She then told me that they were going to lunch and that the office would not reopen until 12:30 PM. I came back with my keys and everything I needed to get my vehicle. I was standing at the door at 12:30 PM, but the office was still closed. The employee was sitting in her car in the parking lot and did not come inside until later. Even after coming out of her car, she stood at the door for another 15 minutes while I was waiting outside. When the office finally opened, there was another delay because she apparently had to contact IT after forgetting her password. By this point, I had already wasted a significant amount of time simply trying to get my vehicle released. Then came the payment. I was told the total would be around $700. I said I would pay by card. She brought over the payment terminal, saw that I had my phone ready in my hand, and told me they did not accept Apple Pay and that I needed a physical card. Fine. I pulled out my credit card, and suddenly I was told they only accepted debit cards. I then pulled out my debit card. At every step, there seemed to be another obstacle or another reason why something couldn't be done. Whether intentional or not, the entire interaction felt unnecessarily difficult and disrespectful. Thankfully, I came prepared and was able to get everything taken care of, but the amount of time and unnecessary frustration I experienced was completely unacceptable. When someone has your vehicle in their possession, they have a certain amount of power over the situation. That makes professionalism, communication, and basic courtesy even more important. Unfortunately, I experienced none of that during my interaction with this employee. I have a photo showing me waiting outside while the office was still closed, even though I had been told it would reopen at 12:30 PM. The towing situation itself was already stressful enough. The last thing I needed was an employee making the process even more frustrating. Extremely disappointing and unprofessional experience. read more

Action Towing & Road Service - "The front desk employee seemed to hate her job and her life, and unfortunately made everyone around her feel the same way." - Towing Near Me - South San Francisco, California

Jump started my vehicle twice, did't latch the hood. It flew open in my face. It broke the Windshield, mangled the Hood and some other parts. Originally claimed responsibly, but later claimed it was not their negligence. Will Not pay for the damage. read more

Absolute garbage. They charged $610.00 for a 6 hour storage fee. They argued with my wife and refused to provide an itemized receipt. Unacceptable and the California better business bureau will be contacted. read more

I got Raul from Action Towing for my tow. He was very friendly and helpful. He communicated his ETA and was quick with the entire process of hitching and unhitching. I would say he deserves a pay raise for his quality service and expertise. read more

I was stuck in a lane half in the road, half in the bike lane. Impeding traffic in that lane called AAA. Wasn't too bad of a wait and saw the Action Tow truck coming. Very professional, took me to drop my car at the shop then dropped me at my house. The driver was Sundie, great service read more

My sister was in a car accident Friday morning. Her car was totaled and towed to this business. After hours in the hospital, I called to ask what time we needed to be there to get her belongings from the car. On the phone, a very annoyed front desk representative told me I needed to be there before 4 because she had a personal appointment after work and did not want to be there later than 5 (the ACTUAL latest time we were able to arrive). I asked if there was a fee for after hours assistance and she said yes, but was "unsure" of the cost. "Uhhh i don't know, like around $177" My sister was finally discharged and we arrived around 4:55. I understand we were those customers who came in right before closing, but living in the South Bay and having such a long day, the 4 of us just wanted to throw the stuff in the car and go. She was visibly annoyed, huffing and puffing and had the audacity to ask if we could "just come back on Monday" to my sister's face, who was in a cast and neck all cut up. She rolled her eyes, and continued the paperwork. We were in and out in 15 minutes. I'm so disappointed in the unprofessionalism displayed and lack of compassion. How do you stare someone in the face who was just in a traumatic accident and attempt to inconvenience them more? She didn't provide her name, but the gentleman who opened the gate and waited for us to get our stuff was very patient and friendly. I appreciated him staying late. read more

I am a AAA member & trying to get some battery information for my car. AAA gives me this company number to call them to find out the cost of the battery, but I encounter a very unprofessional & rude employee. She is not only unable to provide a pricing information based on AAA members, but also threaten to hung up on me. Yes she did hung up on me!! More importantly, she doesn't even ask my vehicle information. I immediately call back & request to talk with the manager namely Lance. He informed me that he will listen the phone transcript to find out what happened. As a AAA member, I am extremely disappointed with this experience. No wonder they have a very low review simply because they have a bad apple in their company. I personally will not do any business with them period! read more

The tow employee scratched and dented my car and took pictures AFTER the damage was done so they would not be held liable. The dishonesty from this employee is so upsetting being from this company that is supposed to Provide a service of taking care of your property. That is a huge liability. Instead I paid hundreds for my property to be destroyed. I will be taking legal action if this company does not fix the humungous error and severe stress they caused me. The police department took pictures of it before the tow and the damage is not there. DO NOT COME HERE. read more

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I needed help getting my car out of my garage and towed to a mechanic. Challenges were several: 1) in my garage (normal SF size narrow garage), 2) I could not turn the key in the ignition so the car would not start and front wheels were locked, 3) since I couldn't start the car, I could not put it in neutral. I called Action Towing this morning at around 8:00am and they were able to have someone at my house within 1hr. Tony was very professional and showed a deep caring for all of my property. I am on a slight hill and the car was several feet in the garage. He manuvered his truck up to the garage as close as he could so he could use it to reach under my car and pick up the rear. Pulled it out super slowly so the front wouldn't bottom out. Put rollers under the front wheels and off he went. Awesome job and I would use them again but hope I don't have to :) BTW - the car....was a Porsche read more

It is strange that anyone thinks that it adds value to society to confiscate people's cars and hold them hostage for several hundred dollars. The individual people who work here are reasonable and not unkind - but the business model they implement is obscene. Where else do you get to enjoy the "service" of having your car moved less than a mile and then held hostage for $715? Yes, people make mistakes, and it is reasonable that people should have to bear some negative consequence when they break rules. But is this really a reasonable penalty for being a few minutes late to move a car? This company exists to make its "customers'" lives miserable. As much as I sympathize with the folks who work here simply because they need a job, they need to appreciate how much harm they inflict on a daily basis, and consider whether this is really the way they want to be spending their time. read more

My review is based on my experience with Edward Arvelo, I honestly can't believe how incredible this gentleman was!! Quick, responsive, respectful and just a testament to how amazing this company is. You guys are officially stuck with me now just because of Eddie (poor guy)! Whoever is in charge, give this man a raise, I'll be sending all who needs and will listen straight to you with or without AAA! Thanks again (and again)! read more

Raul is the man! He towed our very large truck out of an extremely challenging situation. He was incredibly thorough, patient, and professional. Thank you! read more

I needed AAA roadside battery assistance, and Javier drove out to help me. He went above and beyond, providing me with information about the issue and how to care for it moving forward. Some of the best customer service I have received. read more

Carlos from Action Towing is the man!!! Thought we were gonna have to have the car the towed but he took the time to investigate the issue and got the car back up and running. Shoutout Carlos and the whole team. Definitely would recommend. read more

Was charged $319/hr and 2.5hrs to travel ~15miles...they charged me for their time driving to the location and back...never heard of that, but didn't have a choice. Then they charged me storage fees since it happened on a Friday night and were closed over the weekend. Would have had to pay a 'gate fee' to get it out sooner and then no guarantee they could wait for my tow service to access the car before their one driver on duty didn't get called away. Felt cheated and ripped off and still upset about being in an accident and trying to sort things out with insurance. On top of it all, had to wait a couple hours to access the car because it was buried behind other cars and they needed the one driver with forklift experience to create a path. Bad experience all around. Dishonest and cheated by a company that is just trying to maximize profit and take advantage of people where they can. read more