Previously, I left a good recommendation because they sped up my computer. However, they removed…read moreMcAfee without consulting me and could never get the defender firewall to work. I left my laptop with them two times, one time for two days, one time for three days, they could not fix it. I brought my laptop McAfee and my computer is fine. Very disappointed in their lack of ability to correct their mistake.

My Lenovo Thinkpad was giving me problems, some of the keys stopped working on the keyboard. The…read moreguys were efficient and within a couple of days, they ordered a new keyboard and replaced mine, under $150! A couple months later and I'm still happily clicking away...

Ravi is such a great guy. He has everything you can think of as a tech savvy in his store. He took…read morecare of me very well. And the prices are very reasonable. I used to buy my computer parts from eBay but not anymore. I am so happy I found this place.

Utilizing Eco Electronics for our computer and equipment pickup was great! They came and picked up…read moreseveral pieces of equipment and were very appreciated. I'd definitely use them again!!

I had the most amazing customer service experience while in this Best Buy location…read more I needed a new device and immediately decided to head to Best Buy. Upon arrival, I was greeted and waited for someone to come assist me. Justice came to my rescue and got me hooked up with a new phone, all the needed accessories, and even gave me some helpful tips and tricks. At one point, my phone would not do the necessary updates so Justice and Joshua teamed up to get the issues resolved. Their customer service skills went far and beyond anything I could have asked for after all the wack hiccups to get my new phone working. Kudos to Best Buy for sourcing such quality team members.

This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.

I came to this location after the -5 star rating from the Stillwater OK location…read more Completely opposite experience! Came right in, immediately acknowledgement, immediately assistance, great customer service! Glad we tried another location instead of just giving up all together!

Best Buy Total Protection is a giant Rip Off. I have been a Total Tech subscriber since before…read morethey even called it Total Tech. Go to Costco...they have extended coverage automatically and the warranty work has no deductible! I have purchased an 83" Smart TV, 2 Samsung S26 smart phones and an LG Washer and Dryer over the past 18 months, thousands of dollars. Today the Samsung Smart TV blew up and in order to even get an appt I had to pay $107 and sit with no TV for 6 days!!! They're is bo longer a concierge line for Total Tech members and the people who handle customer service are barely understandable with their accents. They make sure you cannot escalate your frustration to anyone beyond a young Store Supervisor. I wish I had read something like this before renewing my Total Tech plan...except for actual Geek Squad, ie, computer people, it is useless.

Very nice people. Helped me with printing services. Lots of other services and products available…read moretoo with good prices.

I have been in there several times. Each time, there were discrepancies between the price quoted…read moreand the final amount. I have had problems (yes, several) with them doing this. Today, I was met with arrogance and no apology at all from ANY staff when they tried to overcharge me again. Not a positive experience.

Warning do not do business with this establishment. They are scammers and fraudsters and mostly…read morejust con artist and whatever you do absolutely do not finance anything through this company they will rip you off. They are absolutely predatory. I paid off my financing for a new computer and request cancellation of the account and they kept it open for three months and kept ramming charges on it. Anyone you called to talk to can't seem to do anything about it. Honestly, they need to be investigated because I'm quite sure I'm not the only one they ripped off. I'm thinking class action lawsuit so do yourself a favor Steer clear at this place.

I buy a fridge six months later don't work I have total support we be fighting back and for to get…read moreexchange or money back and they don't want to give me my money back and they keep canceling my appointment don't buy big electronics is a nightmar.

I walked in and waited, while the two men behind the counter completed their business with two…read morecustomers. Upon one leaving the older man just looked at me and didn't say a word. I stepped up asking how their day was and not a single word again. I want you to remember who I was sir, so this is about the PSU cable. I showed you a PSU cable and started to ask and you basically said, you didn't have one. In fact, you didn't even look at the PSU cable I had. You informed me, I needed to order form the manufacture. I knew this, but I figured you might have a PSU cable from 2022 to current year, for the brand of PSU, I have. This was basically the end of the conversation for you didn't say anything. You didn't offer to order one for me or ask if I wanted too. You didn't even say, 'you're welcome', when I left saying, 'Thank you'. Sorry, but you treated me as if I have no idea about computers, which for your information 'sir', I have been building computers since the 90's. The store is a small business in a small city, to which I was trying to give my business too. You completely shut me out and once again, I take my business directly online, OKC or DFW.

GUYS!!! I came in and had my laptop serviced by Terry and Amanda! They were absolutely AMAZING,…read moreknowledgeable, and friendly. They gave me advice on my laptop, got me an SSD installed, and gave me options for the future. I am ABSOLUTELY thrilled to work with them and will continue to!