I am so pleased with the service that I received from this company. I thought I had foolishly lost…read moremany years of treasured family photos and irreplaceable documents from my desktop. But this lovely gentleman restored everything for me. And his service charge was very reasonable. I am a forever customer and will highly recommend. Many thanks

UPDATE!!: My gf broke up with me for the (I stopped counting after the 4th) time and I dedicated a…read moreweekend to fixing my laptop with a $5 part since the gentleman quoted me ANOTHER $200 to fix the internal display. Turns out it was the DC input from the charger to the motherboard; although I can see why he would recommend a motherboard swap but I already spent $200 to replace the screen... it still didn't work so I couldn't use it anywhere except my dock at home :( I only put on an extra star because I might not know exactly what I'm talking about but my laptops been working fine since I replaced this part alone, saving money VS coming to this repair shop. Would not recommend coming here unless you can dedicate a full 24 hours away from a screaming, nagging wife to fix things with your own two hands. I basically paid a professional to help me repair my own laptop so unless you're coming here for a desktop or tower PC, Stay far away from this repair.

The owner Kevin seems like a knowledgeable and trustworthy guy who took personal accountability for…read moremy issue. Yes, they obviously charge for labor, but the 1 star review guy is out of line. It makes no sense that a computer store would give free diagnostics. It's not a charity. I am a computer person, but some things are beyond my scope. I've spent about $1,200 here so far. You obviously pay markup and labor on the base price of parts, but so far the computer is running good and is a lot cleaner and prettier than if I had done it myself. Also, it prevents the problem of me accidentally frying my own parts. Still have a repair I need them to do so will definitely return to the store. I've gotten pretty good vibes so far.

Previously, I left a good recommendation because they sped up my computer. However, they removed…read moreMcAfee without consulting me and could never get the defender firewall to work. I left my laptop with them two times, one time for two days, one time for three days, they could not fix it. I brought my laptop McAfee and my computer is fine. Very disappointed in their lack of ability to correct their mistake.

The work is solid, a business that has been around for a long time. Took my computer here when…read moreother stores said they couldn't fix it. The staff knew exactly what was wrong and Steve was able to fix it right away. If you want your work done right come here.

PLEASE STAY AWAY AND DON'T WAIST YOUR TIME AND MONEY!!!!!!! I brought in my lonovo computer to have…read morethe screen fixed. When I brought it in the computer still worked and I could still use the touch screen, all it had was a crack in the screen and that was it! Steve said it would be $150 to fix. Six weeks later I called and they said that they took the protective glass off and glued it to a new screen and that all they had left was to remove the bubbles under protective glass. I thought "no big deal" all I asked was that they please be quick I'm losing money every day I don't have this computer. Two weeks go by and no call what so ever. I call and they tell me that the computer needs a whole new top and it would be $280. So I drove up there to get my computer to take to someone else because obviously they don't know what they are doing. When they brought me my computer it was totally disassembled and the screen was further damaged and the whole computer had dirt and a sticky residue all over it. I was quite upset! Steve (the owner) refused to put it back together and give me the work order on it. So I took what was once a computer over to quick fix and they told me that "who ever took this apart still has the protective glass, screws and part of the screen and all this will have to be replaced." Also they said the top plug in for the computer screen had been damaged when it was disassembled. After learning parts are still missing I called Steve to say that I'm coming to get the parts. Steve cocked and attitude and said " I can mail them to you but you better not come back to my store". So I called the cops and they had to come out while i went to ask Steve for my parts back. Steve acted dumb and said I don't have them. Sooooooooooooooooo now I have to replace the whole top because Steve at Computer Masters has no idea what he is doing. Later that day Steve Fritz called and threatened me twice AND called my place of business because I wrote a review on his Facebook page and yelp. THIS MAN SHOULD NOT BE IN BUSINESS! Very unprofessional Steve "the criminal" Fritz.

Extremely Unprofessional!…read more A work order was sent to MTScomputerTv earlier this week from my extended warranty provider. After MTS failed to contact me within 24 hours as required, I called and spoke to the office and finally got someone on the phone. We scheduled an appointment for Saturday at 5:30pm, which I confirmed with the office personnel several times while on the phone. Saturday comes and after no one arrives 15 minutes past the appointment, I called both their office and phone numbers and left messages. I also sent a text to the mobile number. I was called an hour and 15 minutes later and told that the tech was coming from Stillwater and would be another 20 minutes away. I scheduled my day according to the agreed upon appointment time. When I asked him why no one called or replied back sooner, he refused to answer and told me the work order is being canceled. DO NOT waste your valuable time and money on this company that refuses to show up on time and cancels a work order when a customer asks a question they don't want to answer. This is the most unprofessional repair company I have ever worked with and they do not deserve your business.

My TV had died with no signs of life. I was quoted $50 for an in home diagnostic on the phone;…read morecharged $60 plus tax upon arrival (prior to any work). After payment, technician explained to me that the TV was a "zero" LED and added that it had "no LED". Actually, TV is an OLED (Organic LED). After feeling around the TV, pushing the power button, unplugging the TV, pushing the power button again, he concluded that the video board was out. I asked how he knew that based on simply feeling his way around the unit. He explained that they have one in the shop with the same symptoms. "How do you know it isn't a power supply or a fuse? " "No, it is the video board. Let's set it on the floor and I'll open up the back and I'll check some capacitors." "No, I don't think so. We are done here. " To be fair, it may be the video board, but at that point I had zero confidence in his troubleshooting capabilities, so I sent him packing.

As a bought furniture at a local business, part of their deal was a free TV which I was to pick up…read moreat Best Buy. So many days after I received delivery of my furniture I was to call a toll free number to set up the receipt of my free TV. I believe I talked to Jon who was very pleasant and had my information completed and pick up by me done in less than 10 minutes. When I went to the store, pick up parking was clearly marked. I followed Jon's direction in asking the person at the front of the store about pick up and was directed to the spot. This was the only hitch in an otherwise smooth process as there were 2 desks manned by one clerk who was helping someone. There was no line at either desk. When I stepped up to the pick up desk, the clerk there told me to go to the other desk so we got behind the 1 customer and waited. Another clerk came up as he was called by the other clerk to help the customer he was helping with his questions. I'm next. Clerk took my ticket, checked the computer and they had it in stock told me he'd meet me at the curb to load my TV. BTW, the pick up parking is also an unmarked spot in front of the building with painted yellow curb. It took less than 15 minutes to park, wait, get my TV delivered to my vehicle.

Take the store off the damn apple support website. Claims they do AirPod replacements and they…read moreclearly do not!

This location is amazing. Most Best Buy's I've ever been in look like they are nearing the end of a…read more"Going out of business sale", but not these guys. Not only was the store clean and well stocked/faced, but I never needed to take more than a few paces to locate the nearest sales floor representative. They were very professional and helpful, besides. Highly recommend this location.

Beware do not do business with this establishment. They are scammers and fraudsters an absolute con…read moreartist and whatever you do absolutely do not finance anything through them. They will tack on a bunch of fraudulent charges even after you pay it off and cancel it though they keep it open for months afterwards, packing these charges that are absolute fraud they should be investigated. The state needs to get involved and I think there should be a class action lawsuit here because I'm quite sure I'm not the only one.

Morgan with Geek Squad is a godsend. Soooooooooo smart and knowledgeable and helped me a ton…read more Don't look anywhere else for your computer needs. Apple wasn't able to help me and he did what needed to be done in what seemed like seconds.

TERRIBLE CUSTOMER SERVICE!!! Terrible! How does this company stay in business? Is it every store…read morethat is so terrible or just West OKC? Visited fully intending to buy a Samsung frame TV for over my fireplace. Firstly I'd done my research and knew I needed to look at Samsung. I asked a sales clerk where they were and he told me Samsung quit making them. I told him I knew that was 100% not true. In actuality they are the main manufacturer of frame TV's even in 2026. We then went to a section and saw what we thought might be a frame TV but we it was advertised as an art TV. After looking around and obviously needing help, I decided "no, I'm not giving these people $1000! 3 men stood less than 10 feet away, 2 on phones and one just looking around. There was a woman sitting in the chair where you walk in and I stopped and told her I was ready to buy but evidently they didn't feel like waiting on me so I'd go elsewhere. I told her to tell her store manager and she actually started LAUGHING!! I said you're laughing, and you have no customers in here at 4:30 on a Saturday?? She said yeah!! I don't care where you go but don't go here! Their store manager has to be terrible to allow such terrible employees be on the floor. #Neverbestbuy!!

I can appreciate how fast their Amazon return service is. I just don't understand what has happened…read moreto customer service nowadays. Everyone in here looks so unhappy. No one greets you, no one smiles at you, no one tells you thank you or have a nice day... Does no one see the value in that anymore?

Every time I come here to do an Amazon return the same attendant, can't even say hi or how can I…read morehelp you. Is just complete silence and zero customer service. I hate coming to Staples but it is the only one in the area, I hate when Amazon only gives Staples as the only business to return items.