2.125-0.650 stars for disingenuous shenanigans at the very end by a very clueless waiter= 1.475 stars rounded down.
Acquapazza was one of the most disappointing meals we had on our epic two week France/ Italy trip. Our travel agent booked this weeks in advance and we were excited to go. It is in San Marco square with a large area with four large tents put together. Very cool atmosphere.
The food was actually decent probably around 4 stars. We had a fried appetizer medley, squash blossoms, and a pasta with seafood dish and a Neapolitan style pizza. Again decent food, nothing extremely memorable.
So why the low rating? The service was the worst I have experienced in a long time. It seems to be family owned with an older lady in glasses and her younger look-alike (daughter?) running the show. They seemed apathetic, were rude to other customers, and basically shooed another lady away. At the table next to us, the daughter was coming to take the order from a very nice family who had sat down for a few minutes. They attempted to order drinks and apps and wanted dinner after she said it was not possible and they would have to order all at once because they "do not do it that way". The poor family had to rush to make a decision as she gave them no choice. Very brusque and terrible attitude.
With multiple tables empty, we saw another couple walk up to ask for a table. The daughter owner offered them a central table and the would-be customer asked for a periphery table because she said she gets hot. The owner said no basically but in the rudest possible way. Instead of saying "oh, unfortunately those tables are committed, but let's walk over to see what the climate is centrally, it's very nice!" Or trying to be empathic that there was no space, she said basically no and f*** off. She told the lady to come back tomorrow to which the customer said she was leaving Venice the next day. The response from the owner was ok well maybe on your next trip in a voice dripping with passive aggressiveness.
As far as our service, no one checked in, no one seemed to be happy we were there, and we were also rushed to make a decision on the entire meal at once.
The other waiters and employees had similar attitudes as the culture at this restaurant is disgusting. They all seemed to be disgusted at tourists (90% of the old Venice islands is tourists, btw) The poor treatment of us and other customers made us not enjoy this night.
Please do yourself a favor and stay away. Maybe take away if they do that would be ok but this restaurant is resting on a prior reputation perhaps? I have no idea how you can treat the customers who pay your bills and butter your bread like this.
Oh, also at the end when our bill came out and we were to pay, the assistant waiter who basically had no interaction with us told us service was not included and that I should leave a tip, a total lie. As you guys probably know, service is included in the vast majority of European restaurants into the menu price and tips are to be made for exceptional service, but never expected. They are well paid for their work and menu prices are about 20% above what they would be in the US to account for this. Salt in the wound. I told him no extra tip. read more