Word of caution before choosing this granite/marble company…read more We researched several companies in the area to find the specific color and slab we wanted for our replacement countertop. Our initial experience with the northern New Hanover County location was mixed. While we found the perfect color match, the customer service from Emily was disappointing. Despite that, we moved forward with the purchase because the slab met our needs. One positive aspect was the quick transition from purchase to installation scheduling. The installers were professional and courteous, but during the installation, the lead installer informed us that the slab had been dropped off balance, breaking a piece of our wall tile. He apologized and told us to contact the office to arrange a repair once we found a replacement tile. After several attempts to work with Emily, who claimed it wasn't covered due to fine print in the contract, we reached out to Constantine (the owner) directly via text. He instructed us to locate the tile and assured us they would send someone to fix it once it arrived. We informed him on March 29, 2024, that we had found the replacement tile, and he replied, "Thank you, please keep me posted." After receiving the tile, we sent follow-up messages on May 4, June 2, July 22, and finally on August 22, 2024--yet, we have never heard back from Constantine or the company. It's unfortunate that they didn't honor their commitment to resolve the issue.

I went to East Coast granite in Indian trail on 1/29/25. I went early to make sure that all would…read morego well. I need them to come out and measure on March 3rd. Even though it was over a month away, Dawn would not promise that they could schedule it on March 3rd. She was rather cold and rushed threw showing me the granite available until I said I would put down a deposit. Then she was nice. Once March came, I told them they can come out anytime before 6pm but I need to leave at 6pm to go to work. So of coarse he showed up at 5:50pm and took 30 minutes to measure and argued that he thought it should look a different way. I ran out of time and so he had to go. He struggled with understanding english. I called the next day and told them to send someone that can measure correctly and they said a manager would come out. Another week went by and no one showed or called. I called and left messages several times but heard nothing. Finally, I got threw and a man named Mitched apologized that he lost my paperwork. I told them to forget it, just give me my money back. I didn't receive my money back for a few weeks after having to get my credit card company to dispute it. Plus they kept $200. I just relocated here from Cary, NC. I have been remodeling homes for 30 years and have never had issues with my granite guy in Cary. After this I went to Francisco Alegre. He came and measured my counter the next day and took 5 minutes without any arguments. He sent me to Easy Stone to pick out my granite. They had a much larger selection and less expensive. It was installed 3 days later. I am very happy with his work and will continue all my business with him. Sorry for the long review but reviews are all we have these days to protect us from crappy customer service.

Faustino and Angel were first rate. You can trust them to do a great job!!! Hands on pros…read more Richard Roberts Stallings

Faustino Viveros and Elite Countertops & Stone are Awesome!! We were in a bind and thankfully we…read morefound these guys!! Greatest customer service ever!! Fredrico and his apprentice were fabulous on the installation! Faustino went above and beyond to get us taken care of! We give them a 10 Star rating!! Please call these guys if you ever need anything! They serve all of WNC!

Once again they saved the day! Hubs and I are doing a major remodel and we had to fire our GC…read moremidway through. We had a shell of a master bathroom that needed all the things...cabinets, toilet, tile, paint, countertops...all of it. When it came time for countertops I hoped that Imperial Stone was still around and was so happy to find out that they were! Same easy going gents Tony and Sammy who are amazing to work with. Met with them, and it took 5 minutes for me to pick out a slab. White Quartz and an AMAZING price. Also got the same on my shower curbs and bench. Looks amazingly beautiful. Thanks again Sammy and Tony!!

I could not be more pleased with my experience from Imperial Stone. The guys are real gentlemen and…read moregave me a great price and superior service. I will buy from them again.

I needed a quick fix to my quartz countertop and Timeless Countertops responded quickly and price…read morewas very reasonable compared to other companies I inquired. I highly recommend them for any countertop needs.

Great company to work with. Very responsive, fairly priced, and they do great work. From the…read moreinitial appointment until the final clean up we were very satisfied. Would definitely refer them to family and friends.

My experience with Thomas at Carolina's Stone, Marble, and Granite was fantastic. My dad, a…read morecontractor, has known Thomas for many years and connected me with him to assist with a very special project to me -- I was looking for a piece to replace a marble table top that broke during a move. This table is so meaningful to me; it was a wedding gift to my great grandparents, and I was devastated when the marble broke. Thomas and his team not only helped me find a beautiful piece to replace it, but also cut the salvaged broken marble into four hot/cold plates, three of which I gifted to family. On top of an amazing experience, the price was also right! Thank you, Thomas and team! See before and afters attached :)

I chose the quartzite countertop and paid a premium price. The countertop was gorgeous. However,…read morethe installers cracked and chipped my expensive--brand new countertop. I was told the material was super durable! The countertop was damaged from day one. When I called and spoke with a rep I was told "that is not suppose to happen." Now the company is only willing to repair the damaged countertop which their installers damaged boring the hole for the hardware! I am not satisfied with their response. On top of that--their contractor that installed my tile backsplash damaged my kitchen walls. They tried to deny it telling Carolina Stone that the damage was already there. They are the one who put tape on the wall then carelessly ripped it off leaving damage which will need significant repair! This is unacceptable from a place of business to treat their customer so poorly!

Pro Tops is the best granite company I have worked with in remodeling and new construction jobs we…read moredo. It amazes me how much I hear what a good job they did, from builders and homeowners. Most of their work is for builders and they are often installing 20+ countertop jobs per DAY! They are really a "go to" company!

If you want to load here, it is better to refuse, because you can lose a lot of time. I was loaded…read morefor about 11 hours

Robb and Krissy were wonderful to work with. They remodeled our master bathroom and I still can't…read moreget over how beautiful the new version is, one year later. Robb really kept everything on track, kept an eye on costs, and kept us fully informed and involved each step of the way. We would definitely work with them again.

The owners are Charlotte's own version of Joanne and Chip Gaines! Though I didn't have a wild…read morebudget to spend on an entire kitchen renovation, they treated me as if I did. I wanted to upgrade a hideous backsplash in a Foreclosure home that I have purchased. They listen, but they don't hesitate to offer insightful feedback from their years in the industry. Additionally, the area didn't end up being level and they took the time to make necessary adjustments and educating me on how the additional steps UNDER the project will preserve it for many many years into the future. My white subway tiles with the perfect gray have made this space so light and beautiful! Thanks Laying it Down!! Now for the Master Bath!!

You can stop your search with trying to find a reputable fabricator. Trust me, I have had all of…read morethem in my home from Charlotte, Monroe, and Matthews. Hands down Custom Granite Solutions was the winner by far not only due to price but the fact they could do so much more than just countertops. The initial meeting was to discuss the project and how they would go about it. They offered suggestions of things we had not even considered so we were confident in their abilities from the very beginning. We made our countertop selection from one of the distributors that Custom Granite Solutions uses and waited for our slab to arrive at the warehouse. Elbert suggested that we go look at the slab prior to installation, just to make sure the color was the same as the distributor's sample. Much to our disappointment, the slab was much whiter than I had hoped. I called Elbert and he let me know the issue would be addressed. The next day he called with a satisfactory solution that got our project back on track. He went over and above what we expected to make this right. Each of the individual craftsmen (countertop and tile installers and the plumber) were all amazing. The countertop installer took his time when demoing the old countertop and backsplash. They put down drop cloths to protect our hardwood floors and cleaned up periodically during the process. We requested they try to save our cast iron sink which they were able to do saving us $700. The sink had to be cleaned due to all the adhesive from the previous install which they took to their shop and did. It turned out amazing and looks brand new. During the countertop install, the contractor showed us that the previous installer had not leveled our countertops correctly (due to unlevel floors) which was evident in the unevenness of our previous backsplash. The installer took the time to level all the countertops rather than install them as was previously done. The tile contractor was used to install backsplash that we provided. We were told upfront from Elbert what supplies to get such as the tile grout and caulk. The installer asked us what we paid for the supplies and that we could get them much cheaper from Lowe's or Home Depot which amounted to a $95 savings. We were so thankful that he took the time to ask this question and to explain the difference between sanded and non-sanded to ensure we picked out exactly what we needed for our install. He even offered suggestions as to the grout color by showing us pictures of previous jobs he had done. Just like the countertop installer, he took his time in making sure everything was done to perfection. The plumber was great as well. He made a few suggestions regarding the kitchen faucet such as not installing the cover plate for a slicker look which we love. Lastly, all the contractors cleaned up at the end of their installations. I am a clean freak and only needed to mop when they left. This really helped with our hectic schedules. We are so thankful that each of these contractors treated this project like it was their own home. That says a lot about this company's reputation. Thanks again Custom Granite Solutions our kitchen turned out beautifully. You guys are the best!! Tracie W.

Found these guys online, and the reviews did not lie. Great process and communication. Good price…read moretoo! Highly Recommend !

Neil was great! He fixed a chip in our quartz countertop. Couldn't tell where the chip had been. I…read morehad two other estimates, and his price was less than half. Definitely recommend.

From the owner: With nearly 30 years in the countertop industry. Weather, it's granite, quartz, acrylic solid…read moresurface, or laminate. We have the training and experience to see to all of your repair, refinishing, sealing, and restoration needs. We at RockSolid Granite Repair believe it's much more environmentally friendly and cost-effective to repair and refinish rather than replace. Give us a call today.

After a few years my vinyl plank flooring started buckling and coming apart. I called them and they…read morecame to my house in a couple of days looked over the flooring. They said they would do some reseach and get back to me in a few days. I called them after a week of waiting and they were still researching and would call me back the next day. This went on for 2 months. After the initial call they never called me back. Finally after me calling them weekly they came again to look at the floor with a representative from the manufacturer said they would see what they could do for me and call me in a few days. That was in December and I haven't heard from them.

Bought a new construction house. Floor was installed Had…read moresome issues, the crew came out fixed, promptly, friendly, professional, most of all respectful. Every house is going to have there issues discount flooring will be there to help Thank Discount and Thomas