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    Ace Hardware

    4.3 (70 reviews)
    ModerateHardware Stores

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    Cynthia O.

    We normally have a good experience at this location, guess today's clerk could care less about customer service. We bought some loose fasteners that didn't work for our project, came back to return them and desk boy refused the return stating "no returns on hardware". We presented the receipt which only shows a restriction on mixed paint, nothing about hardware which was in new condition, never used. My husband was even open to accepting store credit but desk boy wasn't having it, simply replied "nope". Then husband says "well, guess I'm out of luck then", desk boy says "yup, sure are" and walked away. Husband was surprised at desk boys demeanor, adding "guess you lost a customer", desk boy replies "yup, guess so". Wow - Ace. Are you content with this level of customer service representing your establishment? If that is your policy to not accept hardware returns you might want that to be included on your receipts next to the mixed paint exclusion. Investing in customer service training would definitely benefit your profile. Also please invest in employees that care about customers.

    Needed a water pump for my back yard. The guys working at ACE were great. Had one in stock and helped me out big time.
    Patrick S.

    I called this location because I needed a water pump for my backyard due to the heavy rain and flooding. they had a few different ones in stock. so I went there and they helped me out , suggested a good brand a good had a price on one . They talked to me about it, helped me figure out which one I needed. the store was open on a Sunday free big parking lot can't go wrong there. I will go here again.

    Ann N.

    I called the hard ware store and spoke with a gentleman named John John about a mailbox lock! He found one and I came down and it was exactly what I needed!!! He gave outstanding award winning customer service!!! He is the best person and is very knowledgeable about anything you would need to know about locks!!

    The friendly hardware place

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    4 years ago

    I was missing a screw and the associates were very helpful in finding me a replacement!

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    6 years ago

    Wow! This Ace is larger then ones in Seattle. The gal working was new but amazing! Thank You for making an out of towner feel comfortable.

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    7 years ago

    Love this place! So easy to get in and out. Staff are friendly and helpful. Happy to support our local businesses.

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    6 years ago

    Closed the doors on us and not even closing time. Refused to open. And we came from far, told the woman and she told us to go to HD!

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    10 years ago

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    Ask the Community - Ace Hardware

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    South Shores Ace Hardware

    South Shores Ace Hardware

    3.2(93 reviews)
    4.7 miSan Pedro
    $$

    They took 2 weeks to fix a window screen. They did warn me that they take a looong time to do the…read morescreen repairs so I was ok with waiting. But when I finally drove over to pick it up they decided to close in the middle of the day to eat lunch. So I was expected to sit in my car for 45 min and wait while the checkout gal let her friend come in w take out food, or drive all the way back in the middle of a Sunday afternoon. I watched at least 4 or 5 other customers walk up to the door and then drive away before I did the same.

    I normally shop there for items for home and recently bought a dead bolt for my front door. They…read moresold me the wrong item, requiring a key both inside and out. This is a very dangerous deadbolt since i can't get out without a key in my own place in an emergency. I want to replace it with another but they said they only sell one type. I asked to use their restroom and the cashier said it's only for customers. I am a customer. I found out later they had a change of ownership two years ago and the new management does not allow customers to use their rest room. I have never encountered any hardware store that does not have a restroom for customers. I think it's a big mistake for them to not allow a customer to n use the RM. i will never go recommend this store again. Keep your restroom to ourselves and in fact keep your merchandise to ourselves. I hope this Is not the policy of the new owner.

    Photos
    South Shores Ace Hardware - ACE HARDWARE on 25TH & Western is awesome!

    ACE HARDWARE on 25TH & Western is awesome!

    South Shores Ace Hardware - What a pleasurable shopping experience everyone was helpful fast quick easy. Exceptional customer service and they have the items I needed

    What a pleasurable shopping experience everyone was helpful fast quick easy. Exceptional customer service and they have the items I needed

    South Shores Ace Hardware - Actual hours posted at the store

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    Actual hours posted at the store

    Pacific Industrial Hardware True Value

    Pacific Industrial Hardware True Value

    3.7(30 reviews)
    4.3 miSan Pedro
    $$

    I just got back from this business...I bought a wall mount for a monitor and stripped all the…read morescrews and needed help installing it on dry wall...I walked down to here since it's the only local hardware store we have. a little embarrassed having to admit I was having trouble with such a simple task...I was welcomed by the owner who gave me such welcoming and non judge-mental energy, he walked with me to the isles and listened and gave me the best affordable option...when we got to the register it was literally only $2 which I bring up because the gentleman truly treated me as if I was going to make a huge purchase...these types of businesses are going instinct and we need to protect and support them...I got home and installed it with such an ease compare to the trouble I had the night before simply from getting some re assurance from a pro ! ... honestly it was family vibes and that's priceless!!! By the way yes it's cash only with purchases under $5 or $10 but if you're complaining about that I can tell you don't support mom and pop shops because that's literally the standard!

    The Owner is very rude and unprofessional. His description is an old building Indian guy (DOT) . He…read morealways has an attitude and today was the last draw! I simply went in the store today and grabbed what I needed. The items was less than $10 so he says cash only. So , I said Ok, I will get it from my car. When I said that he then gets a stinky attitude with smart comments under his breath and says (you're wasting my time)!!!!! I then gave him a piece of my mind after that unprofessional comment telling him about himself and I left. He will never get my business again and nor does he deserves yours!

    Photos
    Pacific Industrial Hardware True Value - Bolts and washers to screw in our 4x4s to 2x4 vertical studs for attaching our roll-up door.

    Bolts and washers to screw in our 4x4s to 2x4 vertical studs for attaching our roll-up door.

    Pacific Industrial Hardware True Value - So they say third times a charm well this was my second time coming down here and I did find what I was looking for...!!!

    So they say third times a charm well this was my second time coming down here and I did find what I was looking for...!!!

    Pacific Industrial Hardware True Value - Store front...

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    Store front...

    Ace Hardware - hardware - Updated May 2026

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