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    Ace Hardware

    4.4 (69 reviews)
    ModerateHardware Stores

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    Cynthia O.

    We normally have a good experience at this location, guess today's clerk could care less about customer service. We bought some loose fasteners that didn't work for our project, came back to return them and desk boy refused the return stating "no returns on hardware". We presented the receipt which only shows a restriction on mixed paint, nothing about hardware which was in new condition, never used. My husband was even open to accepting store credit but desk boy wasn't having it, simply replied "nope". Then husband says "well, guess I'm out of luck then", desk boy says "yup, sure are" and walked away. Husband was surprised at desk boys demeanor, adding "guess you lost a customer", desk boy replies "yup, guess so". Wow - Ace. Are you content with this level of customer service representing your establishment? If that is your policy to not accept hardware returns you might want that to be included on your receipts next to the mixed paint exclusion. Investing in customer service training would definitely benefit your profile. Also please invest in employees that care about customers.

    Needed a water pump for my back yard. The guys working at ACE were great. Had one in stock and helped me out big time.
    Patrick S.

    I called this location because I needed a water pump for my backyard due to the heavy rain and flooding. they had a few different ones in stock. so I went there and they helped me out , suggested a good brand a good had a price on one . They talked to me about it, helped me figure out which one I needed. the store was open on a Sunday free big parking lot can't go wrong there. I will go here again.

    The friendly hardware place
    Julia B.

    Nice new location however it has a pretty small tight parking lot that is shared with a very busy Wells Fargo. Most people going to hardware stores will bring a truck or larger vehicle for big purchases however our F250 barely fit in the lot, it was almost impossible to attempt to load any large items in the truck bed. I have also been to the Wells Fargo next door when a delivery was being made at Ace and the entire lot was occupied with the delivery truck. The good aspects of the store are the organization and the staff. Everyone is extremely friendly. Great addition to Lomita.

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    4 years ago

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    4 years ago

    I was missing a screw and the associates were very helpful in finding me a replacement!

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    3 years ago

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    10 years ago

    Business owner information

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    7 years ago

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    7 years ago

    Wow! This Ace is larger then ones in Seattle. The gal working was new but amazing! Thank You for making an out of towner feel comfortable.

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    11 years ago

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    10 years ago

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    7 years ago

    Love this place! So easy to get in and out. Staff are friendly and helpful. Happy to support our local businesses.

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    8 years ago

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    7 years ago

    Closed the doors on us and not even closing time. Refused to open. And we came from far, told the woman and she told us to go to HD!

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    10 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Ace Hardware

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    South Shores Ace Hardware

    South Shores Ace Hardware

    3.1
    (94 reviews)
    4.7 mi
    $$

    I've lived in Pedro for 8 years, I patronize Ace on Western 6-10 times a year mostly for small…read moreitems like keys, spray paint, lightbulbs, bug spray and glue. Home Depot is too far, too many lights and at times, lots of traffic. It is a bit more pricey, but not so much that I'd drive through town to pay less. Customer service is overall great, I've come in a few times where it's been younger people working. Typical stand around young adults, busy work must be taught, in their defense store was and is always immaculate so standing around is appropriate. (If you are under 25 and at work you just stand there have a cloth or duster in your hand and move it around. Always things to clean) But I've never encountered rudeness, if I ever did it would spur me to drive across town to Home Depot or the True Value on Pacific (super scary area)! Ace is the place with the helpful hardware guy? Dude? I can't remember the commercial If I were to give a letter grade a solid B+

    Very slow service and largely unresponsive staff. I came in to get some paint, and the employee…read moreresponsible seemed completely uninterested. I approached another staff member, and waited for him to remove his earphones, only to be directed back to the first employee. In my opinion, the customer service was terrible, and the staff's attitude was even worse.

    Photos
    ACE HARDWARE on 25TH & Western is awesome!
    ACE HARDWARE on 25TH & Western is awesome!
    What a pleasurable shopping experience everyone was helpful fast quick easy. Exceptional customer service and they have the items I needed
    What a pleasurable shopping experience everyone was helpful fast quick easy. Exceptional customer service and they have the items I needed
    Actual hours posted at the store

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    Actual hours posted at the store
    Pacific Industrial Hardware True Value

    Pacific Industrial Hardware True Value

    3.7
    (29 reviews)
    4.3 mi
    $$

    I just got back from this business...I bought a wall mount for a monitor and stripped all the…read morescrews and needed help installing it on dry wall...I walked down to here since it's the only local hardware store we have. a little embarrassed having to admit I was having trouble with such a simple task...I was welcomed by the owner who gave me such welcoming and non judge-mental energy, he walked with me to the isles and listened and gave me the best affordable option...when we got to the register it was literally only $2 which I bring up because the gentleman truly treated me as if I was going to make a huge purchase...these types of businesses are going instinct and we need to protect and support them...I got home and installed it with such an ease compare to the trouble I had the night before simply from getting some re assurance from a pro ! ... honestly it was family vibes and that's priceless!!! By the way yes it's cash only with purchases under $5 or $10 but if you're complaining about that I can tell you don't support mom and pop shops because that's literally the standard!

    The Owner is very rude and unprofessional. His description is an old building Indian guy (DOT) . He…read morealways has an attitude and today was the last draw! I simply went in the store today and grabbed what I needed. The items was less than $10 so he says cash only. So , I said Ok, I will get it from my car. When I said that he then gets a stinky attitude with smart comments under his breath and says (you're wasting my time)!!!!! I then gave him a piece of my mind after that unprofessional comment telling him about himself and I left. He will never get my business again and nor does he deserves yours!

    Photos
    Store front...
    Store front...
    A great left front view of the True Value Hardware Store.
    A great left front view of the True Value Hardware Store.
    Getting kinda old...time for some new ones

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    Getting kinda old...time for some new ones

    Ace Hardware - hardware - Updated August 2026

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