Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for some help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you. read more

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up and using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help! read more

The store is closed due to fire but they're hours don't reflect this. Please update this for customers as I showed up without knowing

HONDO you're the man. Thank you thank you for going the extra mile and helping me even though I was grumpy you excelled beyond the call. Helped me to resize tapping my fixture pieces for the chandelier I have. I can't tell you how much I appreciated it. That's why we use Ace. Who ever the manager is keep hiring people like him! read more

Always helpful and prepared to find a solution. The prices are a little high but the customer service cannot be matched.

BUYER BEWARE! I attempted to return a purchase to Ace Hardware on Coit and Beltline in Richardson and was refused a refund OR store credit with my original purchase receipt because my purchase was not returned within 30 days! My original receipt did not indicate any return policy date and the store manager said it was company policy. So be sure you return your purchase before the HIDDEN 30 DAY RETURN POLICY! Where is corporate transparency when you need it? MH read more

"Ace Is The Place!" I totally get their tagline now! I visited this store to get some items for Christmas lights I really doubted they would have, custom length lighted pieces for the eaves of my house, guess what, they had them! Not only did they have them, the friendly, helpful employees showed me how to put them together and customize them for my house. I also took the opportunity to have some keys made, including one for my car, which requires a key fob...guess what, they had that too, and at a price that was about a fourth of what my car dealer wanted to replace the key. Amazing! Ace is the place!!! read more

Ace Hardware Of Richardson - FOBs for Cars - Hardware Stores Near Me - Dallas, Texas

I brought mower blades to store on late morning Monday ... was told they would be ready on Monday afternoon ... I called around 3 and spoke to the person who would sharpen the blades and he told me he would get to them that day ... I said I would pick them up on Tuesday, late morning. Went to the store then and sure enough they werent sharpened and the person who would do that was off Tuesday ... told he would be in on Wednesday at 11 ... I asked that they be ready by noon for pickup. Called today at noon and that person is off again today so no sharpening. Whoever runs this store should teach his people to not make committments that cannot be kept. I am done going to this store forever!! read more

I live in the area and every single time I visit the store the knowledgeable sales people are so attentive, the store is pretty well stocked and if they do not have the product they will help you find A location/store to purchase the item. Today the one item I needed on my visit was a battery for the car key fob. Gene was so very helpful and patient as he worked for at least 15 minutes trying to open the case. It was a preowned vehicle and the case was so difficult to open we thought it may have been glued. Finally it opened, the battery was replaced and I was a super happy customer! Thanks for the amazing service every time I visit! So glad they are just around the block!!!! read more

Dishonest employee saying to my face a refund is in the works when he refused to enter the information needed to create the credit. Few employees wearing masks. Too bad as I have been a customer for years - bought my new grill there. Will be looking for a new local hardware store...or the big box DIY chain! read more

awesome customer service by Jeff and Hondo....fixed up my 91 year old mothers walker try to get that service from a big box store mucho thanks guys sincerely marc 915 490 6009 read more

Ace Hardware Of Richardson - Jeff trouble shooting a wobbly walker for a 91 year old women...thank you to Jeff and Hondo...amazing service above and beyond - Hardware Stores Near Me - Dallas, Texas

First rate service, as soon as you walk in the door. Awesome selection and well organized, versus the mess you find in the big chain hardware stores. Slightly more expensive but well worth it! read more

No masks, no hygiene, no self awareness. Not that much effort to listen to county mandates and customer complaints, someone needs to reorganize the staff at this store. read more

Have been here many times to buy supplies for my grill and smoker. Friendly staff, clean store and they didn't require people to wear masks, thank you! Will continue to visit this store! read more

So glad this neighborhood has a real hardware store!!! Staff super knowledgeable a friendly. As good as Elliots & Turner (just not as big) - they carry stuff that the big box stores do not. read more

Ace Hardware on Beltline did me a great favor and really bent over backwards to help. My son in law was transferred and had to get their house ready to sell in a very short time period. I called Ace to find out how long it would take to have two window screens redone and was told 1 to 2 weeks. When I told Justin the situation, he placed me on hold and came back to tell me if I could bring them in by noon the next day, Jeff would get them back to me the same day. Kudos to Justin and Jeff for awesome customer service. When I came to the store, Justin recognized me, got Jeff right away and 20 minutes later I had my new screens. read more

Everyone who works here is super friendly and want to help. I went in with my boyfriend and all smiles and were asked if we needed help after 2 minutes of looking confused. All these women and men deserve a raise. read more

JJ and Kevin were so very helpful. They loaded our patio furniture and helped us secure it in the bed of our truck. Amazing service. We will be back! read more

If Chick-Fi-La were a hardware store, it would be Ace Hardware Richardson! These people are some of the friendliest and most helpful people you will ever meet! read more

Super nice place! Lots of staff that are all super nice and ready to help with any random project big or small!

Went there to pick up an order placed online - trying to observe safety protocols given the COVID19 pandemic. Noticed right away that no masks or gloves being worn by many of the red vested workers, and no one observing social distancing. This is a small store so aisles can not accommodate more than 3-4 people at a time. Approached the cashier and asked about picking up the merchandise that was ready - and went outside to wait. An associate brought the item and when I asked about why they were not wearing masks or gloves (this location is in Dallas County - Masks are required) was told that "you're too sensitive". Not the helpful hardware folks their ads tout. The lack of awareness, empathy and safety here is remarkable. There are other sources for the products they offer which I will use moving forward. Be safe and stay well out there. read more

If you need hardware or home supplies, this is a good place if you want easy in and out. They don't have as big of a selection of some things like the big box stores, but they have generally what most people would need. The store is always clean and well stocked and The staff is always friendly and helpful. I like that I don't have to traipse around the store and go down 20 aisles to get something. I can be in and out in two or three minutes. I prefer this place over somewhere like home depot if I only need a few, general items and don't want to spend an hour getting them. read more

Best Ace Hardware store I've ever been to. Super knowledgeable people and I feel like I'm buying from friends and neighbors (one of the guys there is actually a neighbor). Super nice and courteous staff. Great inventory, very close to my home; I'm in there pretty much every week or so and have not been disappointed. Strong recommendation for this store and staff. Keep up the great work! read more

I went in on June 16 and only one employee was wearing a face mask and 5 employees including both cashiers were not. Most customers were wearing them. We can't go back until they choose to protect their customers by the simple act of wearing a face mask. read more

These guys are the best. Knowledgable and interested in helping you figure out whatever it maybe you need help with. So long Home Depot. So long Lowe's. There's a better game in town. Sadly I am going to have to downgrade ACE Hardware from a 5 to a 3. Why you might ask? I am more than happy to tell you. When ACE first opened they had a stellar staff. 3 of the guys that were REALLY knowledgable and helpful are no longer there as of a few weeks ago. Have to think someone in ACE Corporate and/or Local Management was threatened by people that actually knew what they were doing. Now they have just uninformed lackies...if I wanted that, I'd go to Home Depot or Lowe's. Why did you do that? Really stupid move! read more

They were super helpful during COVID! Needed one small metal nut to finish a project and brought screws & the example size nut in a plastic ziploc bag. Associate from the store came out to the car, wearing mask and I explained what I needed. He found the right size item and it only cost 31 cents to solve the issue! So we gave him $10 for his awesomeness and will be back again. Great service! read more

This store is awesome!!! It has everything. Things you would expect in a hardware store and then it also has a great gift section. Totally unexpected. Speaking as someone who is in this store A LOT, the amount of Christian music is about maybe 3% of the music played. It's not at all overwhelming in my opinion. And besides, its more like pop-rock. read more

This ace is my new favorite hardware store! The employees were so kind and helpful with helping me find what I was looking for and the customer service is outstanding. If you are looking for a great hardware store, you should definitely check this one out! read more

One of the most solid, highly reliable stores I've ever been to. Always greeted with smiles. Always asked if I can be helped find anything. Love this store! read more

This review is for the paint department only. The dude who helped me had decades of experience in paint. He helped me choose the right paint and brushes. He patiently explained the process of painting a piece of furniture to me. He was so helpful and knowledgeable. You really can't beat that. Lowes and Home Depot employees can't even help you with simple things sometimes, like finding a light bulb. read more

Everyone at this store was exceptionally helpful without being annoying, or making me feel pressured or rushed. I will definitely be using this location for my household and home improvement needs. read more

Friendly little hardware store. Found what I needed. Staff was super nice. Store was clean and organized. How refreshing!

What happened to the full-of-love review I already wrote? These guys are just wonderful. Customer service the best you could imagine. All the inventory you're likely to need. (Yes, it is possible to live as if the big box stores didn't exist, and live well.) read more

Recommend! The customer service at this location is second to none! EVERY associate gladly located, advised and took personal care to ensure we had what we needed and offered knowledgable suggestions as well. Our heavier/bulky products were carried to the front while we finished shopping and an added special touch; helped to carry the purchases to our vehicle and assisted in loading up upon leaving. Thank you! read more

I went there to buy some parts for my sprinkler and I had to return it. When I went to return the part, the cashier named Norma was extremely disrespectful and rude. She didn't know how to return items and she snapped at customers, including me. Since she didnt know how to return items she just stood there while the line was getting longer. After about 7 minutes of standing there doing nothing, she finally asked for assistance. In my previous experiences, staff has always been helpful and kind. There used to be superb employee named David and I havent seen him in a while. Unfortunate that I have to write this review because we have had good experiences until now :( read more

People are nice, store is well stocked, and I like supporting local businesses.

As a mechanical person and technical manager of a city Of Dallas building, I love hardware stores. I could spend a whole day walking the aisles and loading up a basket of tools and stuff to buy. Unfortunately, I had a terrible experience at this Ace. I live in the area and I normally ride a small motorcycle. Today it was in need of a spark plug (i think) So I walked over from a job at the Fritz Park Library to pick one up at this Ace and grab some lunch at DQ. As soon as I walked through the door an employee asked me if I minded surrendering my belongings (my backpack) that holds: My wallet, phone and charger, computer, bike pump, camera, several tools, my extra clothing, a book, writing pad. I told him " I do mind". He informed me that he would get the manager. I told him I understood and responded " I don't trust anyone with my belongings and I just came for a spark plug. I don't intend on stealing and I believe you have cameras and after this, are watching me." I then proceeded to locate and begin to walk to the cashier within 30 seconds just to be stopped be the manager who stated "If you don't put your bag behind the counter you are going to have to leave." I asked if I could purchase my idem before leaving. He responded with "NO". So I dropped the product and walked out stating that I would speak to a "Higher up" which the manager laughed at. I feel I was profiled, like I was meant to feel like a thief. After explaining all of this I have a few questions. Was it because I am Hispanic? Was it because of my hair? Do you make women leave their purses at the front? Would you leave the stuff you worked hard to buy with a stranger? read more