Great Customer Service!! & the location was beautiful inside and out as well, shelves were fully…read morestocked and the selections were affordable! My husband and I do a lot of projects around the house , so will be visiting here quite frequently. Shoutout to the Santa of Melissa , TX. You were amazing and very helpful around your store, very knowledgeable as well! We look forward to having pancakes with you with Mrs. Clause!

I stopped by Ace Hardware in Lakewood with no idea what I was doing trying to install corner bead,…read moreand the employees could not have been more helpful or kind! They took the time to explain what I needed, showed me exactly which materials to get, and even gave me some great tips on how to install it. I left feeling confident instead of clueless. It's so nice to go somewhere where people genuinely care and want to help. Highly recommend this location! The prices were also very reasonable. I haven't compared any of the items to the prices at Home Depot but it seemed fair.

Elliott's had everything I needed. I was doing a project at my school and needed some hardware,…read moreinstead of driving far to hardware place, I was able to go up the street to Elliott's and get what I needed.

I ordered something online that I needed. Nowhere online was I made aware that "shipping of online…read moreorders means we ship to a store and expect you to pick it up." WHO ORDERS AN ONLINE PURCHASE TO BE SHIPPED FOR PICKUP? The website needs to clarify that they do NOT ship purchases like NORMAL businesses do. Zero stars, cannot recommend. They need to clarify that it ships to store like real stores do. My other online accounts specify if you are having it shipped to a store for pickup or having it shipped to your home. Elliot's does not. Unacceptable. then when I called to ask why my order said "ready for pickup" I was treated like I was stupid or something to expect that my order was to be shipped to my house. the excuse was that they needed my home address to know which store to ship it to- ON WHAT PLANET DOES ANYONE THINK AN ORDER PLACED IN KATY TEXAS HAS PLANS TO DRIVE TO DALLAS FOR PICKUP?? SERIOUSLY??

We love Elliott's. The staff there is always super friendly and helpful. It is a great hardware…read morestore with a broad selection of virtually everything you need. It is well organized, and things are easy to find. Prices are great too!

The entire team at this special neighborhood store are so warm, helpful and tend to go above &…read morebeyond to ensure customers walk away satisfied. Maura is a rock star.. love this place.

Our 'go-to' place for hardware and supplies. We always go to Roosters first because the service we…read morereceive is always friendly and all the staff are incredibly helpful. I've never encountered this kind of service at the large chains. It's nice to have a neighborhood location which is easy to get to. They have a nice gift area too. And the kids love to look at the chickens.

I find myself coming here more frequently. We have Lowes and Home Depot nearby as well, but Rooster…read morehas just about everything they do and it is more convenient in terms of parking and just navigating the store. Prices are a bit higher than at the big box stores, but not so much that it really matters. The cashiers are always friendly and talkative. The store just has a friendly vibe. Best of all, the kid likes to go with me so she can play with the chickens. That feature compensates for higher prices right there. The reason for 4 stars and not 5 is that the last few times I have been there, the price for an item at the cash register is higher than the shelf price. It is usually only a $1 difference or so, but it is annoying. You think you are getting one price but it turns out it is different. They need to coordinate shelf prices with prices in their database. Other than that, I am a big fan of Rooster and will continue to buy stuff here.

We had an incredible experience at our local Ace Hardware today. The store manager Diamante was so…read moreknowledgeable and helped us and our elderly aunt find EXACTLY what we needed. I highly recommend this store for all your hardware needs.

I cannot say enough about this Ace Hardware!…read more Davis greeted us at the door, walked us over to the paint section, talk to us through various options and eventually call a specialist over. When in the gardening section the gentleman there was giving great advice, but mentioned he wished that someone else was there. He stepped away to call the person whose day off it was, who agreed with his advice, and then came back and followed up with us to ensure that we were doing the best thing for our new landscaping. I don't know when I've had better customer service, these people know their stuff and actually care about your home. Do not hesitate to give them your business!

I'm a contractor here in town and have been buying plumbing supplies and fittings from Apex for…read moreyears. I think that it would be beneficial for all parties that are involved in the building industry right now (customers especially)- there are shortages everywhere... About the only shortages the normal person ever hears about on the news is the problem with the chips. That doesn't begin to tell the whole story. Part of the issue with the supply chain is for the last decade or two, retailers and manufacturers have been using JIT (Just in Time) inventory systems- The easiest way to explain this system is "nobody carries anything until it's paid for". The pandemic exposed the severe weakness in this system and we are continuing to suffer the aftermath.... Many industries have got months and months and months of items on "back order". It's going to be like that for a while, folks. Suzanne Lohr Chance (at Apex in the design district)has always provided me very professional service and gone out of her way to make things happen. Difficult situations always happen w/any business and she does her best to resolve quickly & politely. Thank you Suzanne!

As a general contractor serving Dallas/Fort Worth since 2011, I have chosen to work solely with…read moreApex directly. I've learned to not rely, although highly qualified, my master plumber as his job is to install the fixtures and run/extend/correct supply lines and drains. I have come to totally trust my saleswoman, Suzanne Chance! I have either accompanied or sent my clients directly to work with Suzanne. On a full master remodel in Frisco, my recently widowed client need to make major changes. Suzanne had her climb into and 'feel' the comfort of a soaker tub. We determined the client did not want traditional nor contemporary, but specifically preferred a "Transitional" design for which Suzanne was able to guide my client through the process. If you haven't shopped for fixtures, you will find it's like a candy store... you want to have each and one of every thing which can be overwhelming to decide which to buy; this is where my company comes into play in working with our clients and our vendors/suppliers to make the determination and narrow down the choices. No one has time to look for pricing of 10-20 different items. Have an idea of what you want, limiting to 2-3, if you value your time. What has been more valuable is learning the difference from items bought on Amazon, Ebay and even the big box... they are very cheap with plastic parts and that will not backup with any warranty outside of a short amount of days. This is what my saleswoman taught me and I share this knowledge with my clients. The young woman in Frisco's remodel? She LOVES her Kohler soaker tub and the matching fixtures for the tub, shower and double sinks. Everything looked like it was meant to be and the plumber was able to install all fixtures with ease as we had everything needed, the first time. It turned out beautiful and the homeowner was overwhelming pleased. The best part for our company was the efficiency in getting the materials. Although not everything came in at the same time, Suzanne Chance communicated what was ready for pickup and the status of pending items. She took the time to write on the invoice which listed all components, making a sketch of each product on the line which helped in understanding what goes with what. She labeled each box for better clarification and the plumber was able to install all fixtures with ease as we had everything needed, the first time. Loyal Customer/Contractor

i sent several requests for a lighting schedule and 4-5 calls, was always told that the estimator…read morewasn't in the office but to email him. Several email / call to that number and never received a return call or email

I order a dozen Fusion FI75BR40/FL 75W bulbs on Feb 6. They arrived Feb 7. The bulbs each were in a…read morebox, but the 12 individual boxes were thrown into a larger shipping box without internal packing material to keep them secure. Only 5 of the12 were shattered when delivered. I tried emailing & calling, but no response. Avoid online ordering.