Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

A hundred percent, go to Robert Smith! Super polite, got me in and out fast and my taxes fixed up…read moreon the fly! He even squeezed me in before an appointment on a 'please help me, I've been calling people and trying to fix it for hours' notice. Honestly, I've been trying to fix it for awhile! Finally, it's good and I can rest easy! He made sure I good even when I was a bit all over the place; bringing in my laptop, phone and just trying to give him all my random paperwork Also, a huge thanks to the person who answered the phone and got me to him! I don't remember your name but you were super helpful and nice!

We have been going here for 17 years and have had a great experience. Gudrun Tucker is amazing,…read moreprofessional, always helpful, personable and works hard to get it right. She has kindly tolerated my grumpy husband and is a joy to work with. We live in Round Rock but have used this location exclusively. The office staff is lovely, professional and courteous-even when swamped during the home stretch in April. We will go here until we croak!

We needed to set up a Trust account, a very lengthy process, Elaine was very careful and thorough…read moreand most of all patient, as this is complicated. We are so grateful to her and highly recommend.

Elaine is a literal rockstar with beautiful lashes. She's helpful and personable. She saved me so…read moremuch hassle. Best bank rep ever

Just called to get help with setting up accounts and understanding my finances. One short call and…read moreI had all the info I needed to get started online.

TD Ameritrade seems to forget that they are dealing with your most valuable asset. I rolled over a…read more401K a little over a year ago and really didn't need any "service" until recently. Due to my job and a family emergency, I needed a distribution from the account. I explained to them it was urgent. This was on a Tuesday and they explained that the funds should be showing "pending" in my bank account by the next morning. I didn't see anything Wednesday nor Thursday. So Thursday, I went into my bank (*insert shameless plug for the wonderful service at CAPITAL ONE). I wondered if they could see something I couldn't. They didn't but they sat with me until we got someone from TD Ameritrade on the phone. It took 2 transfers and a second call but we finally got someone who said they needed some additional verification and they had contacted me and not heard back. They did NOT contact me; all they did was put some message on my account and I had no reason to think I needed to go back online and do anything because I had done the whole transaction IN PERSON with an agent who should have been able to verify anything he needed to. Finally (this after about 40 minutes), we got it straightened out and they agreed to wire the money so it would get into my account that evening or no later than the next morning (Friday). Guess what? Friday afternoon - still no money! And Friday was my deadline! So, once again, back to Capital One and back on the phone with TD Ameritrade. Again, about 30 minutes later, we find that they wired the money to some bank in Louisiana (I'm in Texas)! Once again, we got it straightened out and got the wire transfer sent to the right bank. I finally did get my money on Monday, almost a week late and it would've cost me quite a bit of money had Capital One not helped me out. Bottom line, TD Ameritrade is too incompetent to handle your money. They don't have any respect for you nor for the problems that their bumbling employees or their convoluted system might cause. I got a half-hearted apology and nothing else. This could have cost me several hundred dollars. The only acceptable solution in my mind is for TD Ameritrade to pay me what they would've cost me. Never mind, I'm small potatoes to them so their refusal to recognize how serious their mistakes were and adequately compensate me for what it cost me is going to cost them $35,000. Their loss, Capital One or eTrade's gain!

If I could rate zero I would. kanda kropp is HIGHLY unprofessional in the way she spoke to me as a…read morecustomer, it was very condecending and when I told her not talk to me like that, she laughed on the phone. She offered no information just repetitive "beat around the bush answers". she gave me no help or piece of mind as to submitting payments, policy rates or increases that were happening to my policy. I genuinely felt like no one in the office could offer me good information. DO NOT GO TO THIS AGENT THERES GOOD ONES OUT THERE WITHIN STATE FARM OTHER THAN THIS LOCATION.

Kanda is a great agent. I have been with State Farm since I was 16 years old because of great…read moreagents line Kanda. She is a generational agent, and she is professional, friendly, and educated beyond just insurance. She is knowledgeable in finances, mortgages, and so much more. If you're looking for a great agent who will take care of you, and ensure that you have the protection that you need, then you need to visit Kanda.

Allstate Agent Catherine Murphy has always provided professional, courteous, personalized service…read more She provides all of our family's insurance needs and has courteous, well trained staff to assist her. What a great team!

CATHRINE WAS AWESOME!!! Highly highly recommended. I was with her for 18 months, and not once was…read morethere a hick up. No hidden fees. Felt like we actually built a friend ship through our policy. We need more people like this in the work force

If Yelp would let me I would give this a NEGATIVE rating…read more The ads say "Trust Germania!" Nothing could be further from the truth! I had Germania for my insurance for my homeowners policy for my home in Round Rock. I recall switching to them because they were the cheapest policy I could find...well, you get what you pay for! I have been SCREWED twice by this company. 1. We received significant hail damage to our roof from hail storms. The adjuster came out and said we just needed to patch the roof. This was the 2nd time we had a leak and we were told by 3 contractors that our roof was borderline from numerous Central Texas Hail Storms and it should be replaced. When the adjuster met with a contractor he learned that the shingles had been recalled and therefor said the hail damage didn't matter and denied our claim. The shingle recall had to do with installation. Our roof was leaking from hail damage and the contractor said our roof issues did not stem from the installation but from hail. 2. My BIGGEST problem is with Dennis Schmidt. He runs a "one man show" with no one else in the office. His lack of support staff left me blind sided with a cancellation of my policy: We moved out of our home and into a new construction build in April 2011. We opted to have State Farm insure our new home since I was not pleased with the service we received from Germania. I called Dennis in July to inform him that the Round Rock home was vacant, on the market, and would likely close in August, just at my renew time. I wanted to make sure that when the policy renewed I wouldn't have to pay for the insurance on the property since that was being insured at the new house. Dennis sent me the appropriate information and he said "he'd take care of it." Underwriting came back and said that we had to keep our house coverage at $167K even though the house was on the market for $135 and the tax appraisal was $127. Dennis told me that was the way it was b/c rebuilding the home in case of loss was $167K--which didn't make since to me since the tax appraisal also included the lot. Okay, I figured it was no biggie b/c I only had to insure it for a few more months. Fast forward to today. I called to tell Dennis that our closing had been pushed back a few days and not to cancel the policy until then. He said "oh, that policy was cancelled on the 7th." WHAT?!?!?! I had no idea the policy was cancelled, not to mention I called TWO weeks ago to tell him to cancel the policy on 8/31 b/c we were closing. I asked for him to call and confirm and let me know if there was anything I needed to sign. He claims they mailed me a cancellation notice at the end of July. Here it is 8/30 and I had no idea that my house has been uninsured for 3 weeks!!! I was livid. I asked Dennis why he didn't call. He said he had surgery and wasn't in the office. That's right, his company was not managed at all while he was out! No call, no follow up, NO COMMUNICATION! Now I'm praying that my house doesn't burn down in the next few days b/c if it does I loose everything! Bad business folks! I have a network of people I can call on to step in if I have an emergency so that my clients aren't left hanging. Not Dennis. Don't trust Germania because in the end you will pay money only to be screwed time and time again!

I've used Germania for car insurance since 2002 and they've always provided friendly, courteous…read moreservice. I've found the people that work there to be especially personable and they always offer helpful advice when I call with questions about my policy. Once I forgot (oops!) to pay my bill for a couple months and they helped me get back in good standing. No complaints, other than the long drive since I live in Austin.