When I had gotten my six month renewal for my auto insurance, I was floored by the amount…read more Considering I barely drive any more. So I decided to look around to see if I was getting the best deal. Jumped on Yelp for insurers in my area with high ratings. Went onto their site and filled in request for quote forms and waited. Out of five, two waited a week before sending me a follow up. One was rather high also. And two were very reasonable. Linda at this location not only send me a quote but followed up with a call to ask me a few questions. Those questions lead to a discount. After a couple more calls back and forward, my final cost was less than half the price of my current insurance. I gave them my credit card to cover my auto and home insurance. A few days later, I get paperwork to sign and decided to drop them off personally. Got to meet both Linda and Becki, very pleasant women. I will update my review after I make any claims

Becki is the best. I was referred to her from a friend of mine at church I think about 3-4 yrs ago…read more I'm a senior citizen, and sometimes we tend to forget/ blend things. She has always made sure to stay on top of my insurance to make sure that I was always covered. And always a pleasure to talk to while ( she) was taking care of the business necessary to keep me updated and correctly insured. She is a blessing.

Anthony is literally the only person who fought for my less than perfect record. He got insured at…read more$300-$400 less PER MONTH than anyone else could and did it providing more coverage than anyone else could. Upfront: my driving record is crap, and Anthony busted his booty to not only get me insured, but do it at a rate that wasn't highway freaking robbery. Then, he went above and beyond and reduced my home owners insurance by $400 per month with higher coverage. AND got my bike insured for less Thant previous company that I had had for 10+ years. With all my blathering the bottom line is this: Anthony is a MIRACLE WORKER. He really cared about his job and taking care of people. It shows and is a rare quality. THANK YOU, A.H.!!

Anthony is amazing! He really cares about his clients. You absolutely feel like family! He puts his…read moreheart and soul into his work and you can tell! If anyone ever asks me if I know a good agent. I practically yell his name at them and point them to his website!

Great people!!!! Old fashion customer service. Very knowledgeable and caring. Kathy & Vicki are the…read morebest!!! Great rates and really took the time to explain the coverages.

Honestly, they are the best agents. Really helpful, really approachable and really caring for you…read more I believe they would do whatever they can to help you out. 100% and 1000% recommendations to switch with them. My experience with them just feels like family. They care for you and understanding on every situation.

Jeff has been my agent for five years, and I've had nothing but great experiences working with him…read moreand his team. There's a piece of mind in having a local agent handling all my home, auto, and motorcycle policies that I can't get simply buying a policy from the cheapest site online. The best part has to be the email correspondence. When I was considering a new motorcycle, all I needed to do was send Jeff an email with the VIN and desired coverages and in no time I had a PDF attachment in email with costs all broken down. And, when I screwed up and told Jeff the wrong VIN on the one I bought, he's cool as a cucumber and just made the change to my policy. The second-best part is the online portal. Sure, most major carriers have this today, but being able to pull all my info and check status of my policies and renewal and discounts and such myself is hugely beneficial. I don't want to call or email bothering Jeff with something like a Declarations page, and having that information available within a few clicks (and on my phone no less), is fantastic. Now, I've not had to file a claim yet, and I hope I never do, but I have every reason to believe that Jeff will be there to help me through that process if every the need arises. Bottom line, I feel like I'm in good hands with Jeff Dietz at Allstate.

Like many of the reviews here, horrible customer service. Simple changes off removing / adding a…read morecar seemed to be rocket science for them. On top of that, Jeffery insinuated with unprofessional passive aggressive emails when we simply wanted to know why we were not covered when we had PROOF of requesting to add on our 2nd vehicle. It's a disaster over there. And unacceptable for something this important. We are moving and switched to a much better auto/home insurance company. And happens to be cheaper with better coverage (and FAR better customer service). Wish we switched 4 years ago, verses giving this person our business.

One of the better insurance agencies I've dealt with…read more Hannah M. handled my call, set me up and insured me over the phone. I had called a nationwide agency in Round Rock first, to be told they couldn't do anything unless I was in the office. My job hours wouldn't allow that. I called this office and paid for 6 months in advance, which was only 270$. Hannah emailed me documents and had me e-Sign everything. Was so easy, cheap, and most importantly CONVENIENT. Everything I need is online & printable.

Thank you Reyna and Patrick for handling our insurance policies for us. You did a great job as…read moreusual answering our questions. V. Lawrence

Great service and very helpful staff!! From beginning to end everyone was patient and made the…read morewhole experience really enjoyable. Made getting supplemental health insurance and easy process. Thanks, Israel, for all your help!

I would not even one star. Their customer service is awful, rude, disrespectful and unprofessional…read more You Do Not swear at a customer, that's unacceptable. Michael swore and Janet and Sara along with the lady who answers the phone calls all tell you something different to do. So I called several times and talked to these people and they all answered my questions with different answers and the lady at the front told me several different times that I Do Not have to sign paperwork to send back. Never can I speak with my agent even when I have requested it several times. So now they want to charge me more money for a mistake that I tried to fix several months ago. Needless to say they lost another customer.

This office has been stellar in handling claims and related issues. We recently moved then sold…read moreour prior residence, which generated a refund for home insurance premium paid on our prior home. Even though the local office had our new address, apparently the home office didn't get that for some time, and they sent our refund to the old address (at least that's what it appeared). Jennifer Brown stayed on top of this and made it right, stopping payment on the first refund check, and generating a new one, making SURE the new one was sent to our new address. All is well once again, thanks Jennifer!

Jerrodd has the most competent, knowledgeable and proficient staff, of any Insurance Co we've ever…read morehad in the past. They are all greatly appreciated.

I have been with State Farm for many years now and wouldn't think of making a change to another…read morecompany. They have been always helpful answering my questions and addressing my concerns. Always friendly and such a great disposition. Special thanks to Jill for assisting me with some matters regarding my life insurance policy recently. She is always so pleasant and friendly making me comfortable they way my persona policies are being handle by State Farm. Thank you Jill! And to Barbara ( I believe that's her name) the receptionist, she is such a wonderful person, always patient and caring whenever I have called, great customer service. Thank you for always being so nice, kind and friendly :)

This man while I'm sure means well and has good intent but he has listening issues, enjoys speaking…read moreover you and might not recognize his condescending choice of tone and vocabulary. Do not recommend unless you enjoy being talked to like a child.

I highly recommend using Shannon Johnson for all your insurance needs! They have a great staff to…read morehelp you right away and give you the correct knowledge you need. They can also help with future investments and planning to protect you and your family. Thank you Shannon Johnson State Farm!!!!

From the owner: TX-1104845 Here at Shannon Johnson State Farm, our mission is to lead with integrity and…read morecompassion. I'm honored to be a local State Farm agent based in Austin, TX and helping my neighbors in Leander, Crystal Falls, Avery Ranch, Anderson Mill, Cedar Park, and Round Rock with all things insurance - including auto insurance, home insurance, life insurance, renters insurance, small business insurance, & more. We give our undivided, close attention to each and every customer to be able to identify individual needs. Most of all, we guide you with compassion and education - we care about our customers and want to make sure you understand your coverage needs and are able find the most effective insurance plan for your life. Shannon and her team are here to celebrate your life events and help you navigate the unexpected - while protecting the people and things you cherish most. Call or stop by for a free quote.