This was a great and enlightening experience and beyond thankful. Had signed up for an Advantage…read moreplan and after a family member had a horrible experience actually dealing with the limitations, I was thrilled to be able to switch to a supplement and separate drug plan. Lucky I was within 12 months of initially signing up so no pre existing conditions could prevent signing up. Clue with Drug plan is to sign up for one that covers your meds.Likely need to do mail order for best prices. Specialist was Wayne Coates and highly recommended!

I used to be in the insurance business, so I know a bit about it. These folks are too busy making…read moremoney to deal meaningfully with people. I used their online form to request an appointment, three times, and never got a reply. I tried to speak to someone on their phone to make a simple adjustment and was told I would have to make an appointment, a month out. Adding staff to handle the load would make sense, if only part-time to handle peak seasons. I found this office to be dismissive and off-putting.

I found this office and am so grateful I connected with Valerie! ACA premium had gone up from $20…read moreto $430 in the new year. With great understanding and patience, she thoroughly covered options and we were able to pick a solid health insurance plan at only $54 per month. Do yourself a favor and call these folks first!!

Super responsive and effective, better at finding the type of employer health insurance plans…read moreneeded, with a wealth of experience. What more could you ask for? We try very hard in our business to provide highly responsive, high quality services ourselves, and we are awed by Terri.

I am pleased with the professional, helpful ,friendly service that I receive from the Jeff…read moreColeman-State Farm Insurance Agency. They always answer the phone in a timely manner as well as respond quickly to any email request. All my insurance needs are addressed immediately when requested.

I couldn't even imagine an insurance agency may be so utterly unprofessional and careless. I should…read morehave avoided it. I have already filed a complaint with the BBB and I'm in the process of filing a complaint with the ConsumerProtection of Texas Department of Insurance. I think the guys should have their license revoked. To recap, I was offered a better home insurance quote by your agent Kristy, accepted her quote and was ADVISED by her that my my insurance is ACTIVE and INSTRUCTED TO CANCEL my existing policy with another provider. "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." Today, I got surprised by a letter from State Farm notifying me that my policy GOT CANCELLED as of July 18, which means that I've had the house UNINSURED for over two weeks by now. Kristy didn't even care to notify me of this cancellation. It's only BY CHANCE that I learned about it reviewing the contents of my mailbox. If my house burns down today (or has burned in the course of the last two weeks) I end up with MILLIONS OF DOLLARS debt having done absolutely nothing wrong and just followed the agent's instructions. Now, what do you think Jeff would do??? NOTHING! He wouldn't even call me not same day and not the day after! Kristy wouldn't do anything either... I would like to point out the following that points to either unprofessional or extremely careless handling unfitting for just any insurance agency: 1. I was literally assured by Kristy that my policy is ACTIVE and that I CAN CANCEL my existing policy. My question on May 23rd: "Just to make sure, could you please again confirm that the policy is now active and I am safe to cancel the existing policy anytime. " Kristy's answer on May 24th: "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." 2. Kristy didn't even mention the possibility that the policy can be cancelled. So, I very reasonably rested assured that my policy is active as advised by your agent. 3. Kristy didn't even care to notify that the policy has been cancelled. It's only by chance that I learned it by reviewing my mailbox. Which has also resulted in my house being uninsured for over 2 weeks now and myself being exposed to potential millions of dollars losses. Having been surprised by this letter today I have tried to restore my existing policy with my former insurance provided and it has now turned out that I cannot do it. Moreover, they wouldn't even offer me a quote because I've got my policy cancelled by StateFarm. When I addressed Kristy with the request to fix the damage that she had caused she just wouldn't do anything... Yes, I am uninsured and exposed to potential millions of dollars losses because of his agency's faults. So what???

This place is great! Love the team, it's always so nice to have real people to talk to.read more

Love this agecy. Everyone there is very professional and helpful! I have been using them for years…read moreand will continue using them for many more!

Caution This officer…read moreemployed a representative that ran a quote for me then proceeded to open my policy without my consent or knowledge. The representative used my personal information (social, ext) without my permission to establish a policy to which I received several notifications of missing payments/canceled policy notices from a policy I never authorized. A policy that can only be opened with all my personal information which I never provided. A rep called me personally (after being told everything was cleared up) about my missing payment. I explained to her the exact information above and demanded to talk to the Agent responsible for my information being used without my permission and was told "she only speaks to individuals by appointment". You hire and employ individuals that process policies without authorization and you want me to make an appointment.. no. Corporate will here about this.

I wanted to give a shout out to Michelle and her team. It was a tough experience losing a new…read morevehicle in an accident that wasn't my fault. Saving up for a brand new car and being able to pay it off quickly. It was such a feeling of accomplishment. I was difficult to handle during the time of the accident. Michelle and her team stuck by my side, reassuring me that things would turn out well. And, they did. The last interaction I had was with Christopher. What a professional and fun experience. Took just a few minutes to get me all set up with insurance again. Highly recommend this office. They stand by your side, thick and thin. :)

I always do comparison pricing when I renew my auto insurance; this year I struck the mother-lode…read morewhen I contacted Lindsey Malek @ TX Insurance. She found a policy comparable to what I had last year but @ a $300 savings! And her service is just superior; I did everything on-line and she made it super easy. Rare to get a good deal and great service these days!

Our new construction home had a builders risk policy with State Farm via the general contractor. I…read morehad a feeling and called to verify the policy status. I called Luke Smith and after 10 days of inquiries, I was told our policy had been canceled 2 months earlier leaving us vulnerable with no coverage. No notification from the GC or State Farm and I had to check with them to even find out this happened. We then had to buy our own very expensive homeowners policy through State Farm with a builders risk clause. Our home wasn't far enough into completion to go with our existing insurer. I called in 11/16/21 and spoke with Michelle. She was pleasant and listened. I told her I was not very happy with them and my insurance could provide same coverage for less than 1/2 the money. She indicated it was easiest to wait for the policy renewal to switch over. I agreed to wait until 1/27/22 to switch to another insurer to make it easy. I confirmed with her the charge would be effective 1/27/22. On 12/28 I received a letter from State Farm that my coverage was canceled in 11/16/21 when I called. What??!! I left a message at Luke Smith's office and no one even bothered to call me back. Negligent and put me in potential huge financial risk AGAIN! No apology or anything. Not sure how they are in business. More like a really bad neighbor!! I too will never do business with State Farm due to this agent.

You will not find a better insurance agent! Luke and his staff are amazing. They provide great…read morecustomer service and best of all Luke gives back to his community regularly.

I've been dealing with Greg Downing about the very complicated transition to Medicare for the last…read morefew years. The first year that I was eligible, it wasn't worth switching from the company supplied medical benefits I had at the time. Things changed the second year and after getting valuable information from Greg, I switched to a plan that I've been very happy with. It's sad that our Government has made something so important incredibly complicated and hard to understand. Greg has tremendous knowledge and was able to not only answer ALL of my questions, he was able to educate me on navigating through this maze of details. The year after I switched, my wife switched to the same excellent plan that I have, with Greg's help. Picking a plan to manage your health is a HUGE decision. The Insurance Companies do a great job selling you on plans that are good for THEM. I want a plan that's good for ME. Since I've signed up using Greg, I've recommended him to quite a few of my friends. All who've talked to him have been extremely grateful that I referred them. You owe it to yourself to talk to Greg. Peace of mind about your health is more important than anything!

Greg Downing is the absolute best. He has helped me and many of my friends find just the right…read moreplan for medicare supplement insurance. Every time I drive by his office I think of him, and am so grateful for the great supplemental coverage he found for me. Thank you Greg.