Our technician, Mark, came out initially to diagnose the problem. Our house is just 7 years old, but the steam shower stopped working within 6 months. We finally decided that it was time to try to fix it. We were actually worried that it stopped working due to a more serious plumbing problem and we did NOT want to open walls. We have had a few plumbers out to look at it and that always proved hopeless. Anyway, Mark came and he was extremely professional, and he was also confident that it could be fixed without tearing our house apart. It turned out that the unit we had was discontinued and Mark let us know that Kohler would actually sell us a brand new unit for 70% off (even though our unit was no longer under warranty). Soon after the new unit arrived (Kohler shipped immediately), Mark came back to install it. The first unit was installed sloppily so Mark fixed all of that, and, to our utter shock and amazement, our steam shower works again!! The installation was painless and quick. Thank you, Mark! read more

Caden did terrific job in installing my repaired steam shower. Professional results, and happy to have it complete! Great work.

Excellent service: Matt was able to rebuild our old Roma steam shower - we really did think it would be possible. But it is now working beyond our expectations. Quick, curious, capable and knowledgeable. And a nice guy too. Can't go wrong with this professional company. read more

I would not consider them. They charged us $198 to come and assess our steam shower. Promised that they would follow up with an email recommendation. Never received a follow up email. Called 3 times, left messages but never heard from them. Expensive for the poor service they offer . read more

Really difficult to work with in scheduling a time to see their showroom. This made me not confident in the product and service so I chose another vendor read more

My Finlandia heater arrived in perfect condition. They sent shipping updates, but they went to my spam filter; I found them after the fact. Great prices and free shipping. Also, I called with several questions and a real person picked up the phone each time. I'm very happy with my purchase. Thanks! Dave read more

Lorraine was helpful every step of the order process. She even helped us get the steam shower system we ordered for cheaper than we originally ordered it for. She was attentive and always made sure to respond in a timely manner. read more

Michelle Scofield goes above and beyond for her clients. I was on a deadline, and Michelle was able to pull a rabbit out of a hat for me. I will go nowhere else from now on! read more

Lorraine was very knowledgeable, Did a great job of representing the company and knew her products!

Michelle Scofield is amazing and should probably be running the company:) I ran across Accurate Industries name/number while searching the internet for companies that sell Mr. Steam. WOW, was I impressed with both the service and the price! Michelle went out of her way to get me the best price possible and was able to beat anything I could get locally, and that's saying a LOT. Not only that, but she is also VERY knowledgeable about the product and told me to call her if we or the plumber had any questions about the installation of the unit. You know how sometimes you feel like once the transaction has been completed the company never wants to hear from you again? NOT Michelle. I am 100% confident that I can call her with any questions I might have and will continue to do business with these outfit whenever I need something they carry. THANK YOU MICHELLE! You are an asset to Accurate Industries. read more

Our condominium association was in need of a new Amerec Sauna heater and as it turned out also a new timing device. That occasioned me to meet and deal with Lorraine of their office. I could not be more pleased and satisfied with her great customer service and caring to make certain that we bought the right equipment. Here service went "above and beyond.' She is a great reflection on your company and I would not hesitate to recommend her or your company to others without reservation. Keep yo the good work. Bruce Coin, Maintenance Committee 2500 Navarra COA read more

Service price and accountability were NOT good. Almost $200 to walk in the door, then the clock starts at ~ $175 for any part of the first hour. This was a relatively new steam generator that they installed. Tech quoted me a new unit at ~$2500-$3000. While the tech was here I went online and found a replacement unit for ~$1200- and it was their own website. I have never felt so ripped off. I paid them their fee but will never call them again. read more

Accurate Industries was great from start to finish. They did an outstanding job in designing our spa, and were quick to respond to all questions. I highly recommend them! read more

During these trying times it is difficult to accomplish all the tasks of an "essential" hands-on employee and still find time to place orders for equipment. Marc at Accurate Industries made the process quick and easy. I was in of a new heater for our steam generator and he was able to set me up right away with a great price. I highly recommend Accurate I industries for equipment sales. read more

I contacted Lorraine regarding our steam room controls system. She was able to get me connected with the manufacturer and even offered to send me the installation manual to reference. I appreciate the solutions that she was able to offer and I was able to get my steam generator working again. Thank you. read more

Our Tech Dylan was great to work with, explained everything and was happy to go even more in depth as needed and answer any questions that came up. Repair was quick and clean, everything looks great will use Accurate Industries again in the future. Thanks! read more

I work for an Electrical Distributor and ordering the fixture I needed was a breeze! Their website is easy to navigate and easy to purchase. Michelle, my sales manager for Accurate Industries is delightful to speak with and very helpful! She answered all my questions and even went above and beyond to review my projects plans! Will definitely order from them again! read more

I recently had my sauna repaired after not being used for several years. I was concered that it was beyond repair but even if it was the restoration would be cost prohibitive. Not only were their repair costs reasonable, the whole customer service experience was excellent. From the first phone call to the follow up, everyone was professional and prompt. Would highly recommend. read more

Without question, the worst experience I have ever had with a service company. I have lived in Chicago for 14 years and this company has achieved the crown of incompetence. My very good plumber suggested I use Accurate to fix a jet in my Jacuzzi tub - so I called and they arrived. The service call was extraordinarily expensive - the technician used a saw to remove part of the plumbing - and took it with hi,. I was told I would have information within five days about a way forward. 9 MONTHS LATER I had to repeatedly call them - and they were not able to offer any solution. NO SOLUTION. The broken piece was returned to be via the service manager who had to hand deliver it as their server was "down" and not able to access UPS. I would warn anyone against doing any form of business with these people. This outfit deserves to close. read more

I love my hotass sauna heater! It is the third one I've had for my sauna and by far the best! the rocks go all the way down to the bottom so you get that deep heat from the stones being red hot. Amazing sauna heater. Thank you hotass! read more

Lorraine and the service team at Accurate Industries have been my go to company for steam room and sauna parts and troubleshooting. They are quick to respond and seem to be able to track down anything related to steam/sauna. I appreciate the business we have completed over the past 5 years and plan to continue business with them as long as i work on steam and sauna components. -Kevin read more

I recently had an issue with my Kohler steam generator, and reached out to Accurate Industries for their assistance. Lorraine Barth was extremely helpful throughout the process, and sent a technician (Dylan) to my home within a few days. The issue, unfortunately, was that the steam generator was leaking on the inside, and damaged the circuit board. It was unable to be repaired. Thanks to Lorraine and Dylan, Kohler agreed to sell me a new unit at a 50% discount. I should point out that Kohler was hard to deal with as a retail purchaser, so I asked Lorraine if she could assist, and once again she was very helpful in getting Kohler to cooperate with me directly. Dylan just completed the install today, and I have nothing but positive things to say about Accurate Industries, and their willingness to "go the extra mile" to help out a customer. A big thank-you to both of them!!! read more

I recently called Steam & Sauna regarding a unique, long-running problem I am having with my current steam bath installation and spoke with Ms. Lorraine Barth. She is/was an excellent "listener" and I'm highly hopeful that in the coming days she will offer a workable solution to my problem. I strongly recommend speaking with Lorraine if you have a steam/shower/sauna issue . . . . very customer service oriented ! ! ! read more

Shop online for any repair parts, they gouge you like no tomorrow. They also hide charges in their billable hours and don't break it down so you cant do the math and call them out on it. They know their stuff/well some of the techs do. read more

I enjoyed working with this company. Placed an order for multiple sauna equipment- which they all had in stock and they shipped it out quickly. When I had a question, they responded timely and professionally. I was a bit worried that they were out of state and that it would be very difficult to work with them. However they were very professional and I would highly recommend them which is very rare in the service industry to get such a good level of service. read more

I spoke with Dan today and was greeted with and enthusiastic attitude. He was able to help me determine that we should talk to the manufacturer before ordering anything. I was able to do a technical walk through with the manufacturer and remedy my issue without spending a dime. Thank you Dan and Accurate Industries for the expert advice! read more

I had Accurate Industries come out to fix our steam shower that just stopped working. They were able to schedule an appointment within a week. They showed up on time and were very professional. They were able to find and fix the problem right away. And then they performed some needed maintenance. I would highly recommend them. read more

I had a great experience having Accurate Industries replace my steam shower unit. Matt & Aleks arrived on time took their shoes off and left the areas they worked in spotless. They took time to show me how to operate the unit. Lorainne who is the Field Service Manager was friendly, polite and professional. A real good organization! read more

This is an update to my previous review now that my Thermasol steam shower is finally repaired (granted three months later). I changed my one star rating and gave Accurate Industries one more star not because of Kyle Murphy, but because of the kindness, patience and personable customer service I received from Steve, Marc and Myra after I refused to speak to Kyle and his excuses. These three people show respect for their company and their customers, minus the bulls^^t I was getting before. Hopefully my previous review has helped to improve the overall customer service at Accurate. Thank you to Steve, Marc and Myra for making up for the frustration from the past few months. Best to Accurate and their future business interactions. read more

I purchased a Mr Steam unit from this company, approx 20 yrs ago, it worked great. I needed my current steam unit replaced(different house) and called them. Spent $1700 to install a unit in a standard bathtub size space. I have NO steam. They say, steam is clear. Yes, it does get hot, but I can easily read a book in there. There's NO steam, no moisture. Their answer, that happens sometimes! I intended to purchase a STEAM sauna, I got a hot sauna, paid for steam and didn't get it. If you want steam, try Consumers Supply, Lake St., Chicago. I wish I did. read more

If they had 0 stars, I would choose that. I have jetted tuns in my house that need repairs. They came and charged for an estimate. The quote for estimate was less than they charged (mom waited for them). It took over one month and lots of emails to get the $70 over charge refunded. They also said they could not get to motor that I would have to hire someone to cut heating duct and remove drywall before an accurate estimate. My brother got down there and removed the motor, they could not get to in less than 20 minutes. I order the part online, not knowing what issue was (cheaper than their service call). Brother put part in and all works fine. Imagine they could not get to part, really!!! STAY FAR AWAY!!! Extremely unprofessional. I wish I should have read this and not took a referral from a plumber to call them. Needless to say I will call plumber and tell them about this experience as they might not to refer people here! read more

I have a Roma Steam Bath that I could not find anyone to repair and I finally found Accurate Industries. Kyle their service coordinator was very helpful, their tech showed up on time, very knowledgable and friendly and they took care of the problem right away. They took the time to explain how the system works and how to maintain it. Very professional organization, I will use them again. read more

Had home sauna installed and they went above and beyond expectation from initial consultation design and scheduled delivery to install and customer support the entire team (Andy, Kevin, Michelle and Linda) were awesome to work with and would highly recommend.. read more

Had a broken steamer console and called the manufacturer, who recommended Accurate Industries. I contacted Accurate Industries and set up a time for them to come out to service the unit. I took off work, waited at home and they never showed up at the planned time. I called them (they did not call me) to see what happened and they said that they had an emergency steamer issue at a local health club and had to divert all their resources to fix the problem. They offered to set up another time so I rescheduled for the next week. Fast forward to a week later. I took off work, waited at home and they never showed up at the planned time. I called them (they did not call me) to see what happened and they said that they had an emergency steamer issue at a local health club and had to divert all their resources to fix the problem. I told them that they should at least rotate their excuses as it is hard to believe that twice there were health clubs with emergency steamer issues. Anyways, I called the manufacturer back and asked for another company to service my steamer, and they gave me a new company. Never heard back from Accurate Industries. I would highly recommend that you consider other options for your steamer repairs. read more

I run a day spa in Oakland, and my sauna went down on a Friday. I desperately needed a part, and fast. I ordered from Accurate Industries online, and then called to confirm it would ship today so that I could get it by Saturday. Mind you I'm 2 hours behind and it was pushing 5pm their time when I called. I was transferred to Dan who immediately understood the situation and said he'd look into it and call me back. 5 minutes later Dan called, and let me know he spoke to the shipping department, and not only assured me it would ship today, but also specially arranged for Saturday delivery to make sure I got the part in time. I spoke to Dan for a bit, and I'm really glad I found these guys as ordering parts (if I can find them) in the past has always been a pain. Accurate Industries not only gained a new customer, but a long-time partner for parts and services for my spa. Thanks Dan! I look forward to working with you guys. read more

We did not have a good experience with Accurate Industries. We had a problem with our steam shower not working properly. Called them ..started out great. Seemed professional and set up an appointment. Let's just say you can only pay with cash and after 3 months and 3 different appointments for a total of about 1 hour we paid over $900.00 to fix a warranted part. If you feel like having to wait extended periods of time and being held hostage and only being to pay cash (Not sure what century they are in). These are the guys for you. Please call a different service and save yourself a headache.... read more

I had a great experience with Accurate Industries. Steve and Andy arrived promptly at the scheduled time and both were very knowledgeable and friendly. The control panel in our steam shower was no longer working. I called AI with the control panel part # several days in advance of the appointment so they brought the replacement part on the service call.The new control panel works great. Steve and Andy also inspected the steam unit and pointed out the plumber who installed the unit had never installed the drainage pipe necessary to flush the unit. I was unaware that flushing the unit was part of routine maintenance. Flushing the unit would have been impossible without any piping to the drain. Steve added a copper elbow and piping that will allow us to perform routine flushing in the future. I also tried their Steam Room cleaner and it works well. I recognize their service call may cost a bit more than other alternatives, however it was definitely worth a paying a little more for timely service (they arrived exactly on time) and completed the job in about an hour. Andy and Stever were honest, knowledgeable, provided great service as well as explaining the routine maintenance required for the unit. I will definitely use AI again. read more

They were amazing, professional and on-time! We got our Dry Sauna remodeled and they were very knowledgeable and worked well with feedback. read more

We have been using Accurate Industries to maintain our steam rooms at our health club facility for more than 5 years now, and have been very satisfied with their work. They are very prompt and pro-active in keeping things working at the highest level. read more

I am run a spa on Miami Beach. When our steam room needed repairs, I called Accurate Industries immediately for help. Joe O'Boyle was so helpful! Ultimately, they no longer carried the part I needed in question, but Joe helped me find the part we needed and followed up until he was sure we got what we needed. Thank you so much, Joe! read more