Arranged a same day appointment and let them know when I booked I had a work conflict and would…read morehave someone at the home to meet the technician. The scheduler failed to tell me that the technician would not go to the house unless they made contact ahead. Needless to say, the technician called ahead of arrival and since I could not take the call, they skipped our service call, which forced us to spend the night in 85 degree interior temp. I called in the evening asking why the tech did not arrive as planned and did not even get a response until 12pm the next day. By then, I had found a much more reputable service company and my issue was fixed. Encourage you to think twice before using this company. There are so many good ones out there and this one cannot compete.

These guys were awesome, they did an excellent job working on our Air Conditioner, reliable,…read morepolite, professional and very knowledgeable of their work. I can't say enough about Mr. Andrew Jones and his co-worker (forgive me as I cannot remember his first name) I finally have found "trust" in an awesome company as I had used another local company here in Copperas Cove and they were completely unreliable and untruthful. This former company had us sign a contract and they were suppose to come back and follow up and never did and you could never get a hold of them. (then they tell you that you owe them $$) Outrageous!!! AirHeads was here right on time and went over and beyond and I finally feel I can trust a company again. I highly recommend them to everyone!! If I could give 10 Stars I would!!

Brian and the guys at Droptine did a phenomenal job replacing my evaporator coil. Honest team and…read moregood family-run business. He was really easy to work with from the start, always super informative and never pushy. He always got back to me quickly (I had some parallel home warranty things I was navigating at the same time and he also helped explain what was going on), and showed up when he said he would. That kind of reliability is hard to find! Overall, a smooth experience and I will 100% use them again, and recommend to all my friends. You should hire them too!

Droptine was extremely responsive and communicated well. They showed up when they promised they…read morewould. They corrected work others should have done. Overall I'm extremely satisfied with the work. Now my unit blows cold air and hot air when it is supposed to.

We received excellent and timely service on installation of a mini split AC. The technicians were…read morevery response to our needs and were very competitive in pricing.

Deane Electric was very helpful when I needed them. They were timely, respectful and I left with a…read morebetter understanding of my homes HVAC and Electrical systems. I would totally recommend them.

Had an issue with my HVAC continuously running without circulating. He was able to quickly diagnose…read morethe initial problem, and fixed it quickly. When further problems arose with the heating element, he meticulously troubleshot it, fixing issues along the way. He is clearly knowledgeable and maintained all of the replacement parts on hand, so he could fix the issues quickly. He fixed the issues in less than two hours, and the HVAC is running perfectly. Would definitely use again.

Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

I needed my HVAC system replaced and upgraded to allow for better filtration and air cleaning in my…read morehome. I worked with about six or seven companies and decided on Killen Heating & Air Conditioning. Josh offered the best fit for my wants at the best price by far and wanted to work with me to see my project get done. His crew came out and were able to quietly remove my old system and keep the area clean. They got to work on installing the new system and kept me informed of all that they were doing. My dog was interested and they even reassured him and made friends. I'm truly happy that I chose this company - I'm looking forward to continuing business with them for the foreseeable future. They did a great job and befriended my family doing it. I definitely and highly recommend them for anyone with A/C issues!

Called and left a voice mail recently. I also completed a request on their website. Very…read moredisappointed that I never received a response either way. I had my unit installed by them and was satisfied with the service, however, I guess I'm not a valued customer.

Total price gouging. They give you an estimate that includes extra work that they don't do and then…read morethey do the bare minimum. Company is awful and refuses to give an itemized bill stating what they did and how much it will cost. At this point they won't even send me a receipt of my payments. It's not even kane anymore. On my statement, it says sunshine llc. How sketchy is that?

We have been using Kanes for about 20 years and the reason we keep using them is their service…read more They are responsible, efficient and professional. We had in the past two weeks installed a Solaris air cleaning system which has caution lights blinking red meaning it not functioning. I called KIane a 4:00 PM on a Saturday and they responded they will be here between 6 and 8 tonight.

Came out on very short notice. Found the A/C problem that was a low-cost fix compared to another…read morecompany that wanted to replace the entire unit and over-charge for coolant. He's a small-business owner who I can't recommend highly enough. Just absolutely great service all around.

At the worst time possible, during the period a winter storm hit the area, my heating unit went…read moreout. Explained to him my family had no heat whatsoever and I have two elders we are taking care of. Without hesitation, he came out asap and took care of the issue. Not only did he fix the problem, he also took the time to check my whole system to ensure all is running well and gave recommendations to prevent any more mishaps. Great customer service, great communication, very professional, most of all, very affordable. It's rare nowadays to get all those combinations. I found my AC/Heating guy. A+ Service, highly recommend.