I met Randy and his wife at the airport and could tell he was honest and straightforward. I…read moreeventually ended up calling him to replace my HVAC system with an inverter heat pump. The crew that showed up were among the best employees I've seen. They did the job quickly and correctly the first time. This was 8 months ago and I couldn't be happier.

These guys are the worse their guys left a mess and beers and trash up in my attic . POS every time…read morethey come to my house they make a mess . And Randy your a POS also .

Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

They are the best!! We have had issues with our AC for 2 years, we have had 3 other companies come…read moreout to fix it and not one was able to fix it. Found these guys and tho it was complicated (due to the builders lack of knowledge) and very time consuming they did not give up, came back again and again until it was fixed. Gave us lots of great information about our system and how best to get the most out of it. The young men that came out were very professional and patient with our many questions. We would highly recommend this company and will not use anyone else.

Called them up and so happen they had a guy close by to my area! Cliff showed up super fast being…read morein Texas this heat is no joke! So I needed my AC fixed. He hopped in the attic and started checking the system out! I was really worried it was going to be something major. Turns out it was a simple fix and got me working and CHILLING in no time. Super informative me being a first time home buyer he explained everything I need to look for where leaks can come from. Showed me some air filters I didn't know I had that really needed to be changed. I highly recommend the COOLEST AIR Cliff was just a life saver for my house. I will never call anybody else other than Cliff to treat my system . Thank you so much Cliff!!!

Came out on very short notice. Found the A/C problem that was a low-cost fix compared to another…read morecompany that wanted to replace the entire unit and over-charge for coolant. He's a small-business owner who I can't recommend highly enough. Just absolutely great service all around.

At the worst time possible, during the period a winter storm hit the area, my heating unit went…read moreout. Explained to him my family had no heat whatsoever and I have two elders we are taking care of. Without hesitation, he came out asap and took care of the issue. Not only did he fix the problem, he also took the time to check my whole system to ensure all is running well and gave recommendations to prevent any more mishaps. Great customer service, great communication, very professional, most of all, very affordable. It's rare nowadays to get all those combinations. I found my AC/Heating guy. A+ Service, highly recommend.

Fantastic service, extremely knowledgeable and very reasonable pricing. Joseph got my house cooling…read morelike never before and I won't use anyone else from now on. Quick to respond and does the job right. I went through three A/C guys that charged outrageous amounts and could not get my house cooling like it should.

Good communication, on time , detailed/observant, courteous/respectful, proactive on future needs,…read moreprice friendly. Owner very personable.

I paid for a brand new a/c and it will not cool down my house if the outside temp gets over 85°…read more The condenser looks like something for a motorhome. Do not recommend sorry. Invoice number 24905

Not a trustworthy company. They installed a drain trap for my hvac drain pipe that was causing…read moreissues incorrectly. A few months later it had a clog and water overran to the backup. I asked them to come fix it since they did it wrong (didn't cap it) and help address the issue it caused before I got water damage. Not only did they refuse the office woman said I got a refund of the work done. They charged me like $260 for that and that was a lie. They didn't refund anything. Don't trust them. They'll do it wrong, refuse to fix, and then lie to you.

Hvac and electric work. Friendly and efficient staff. Good pricing without price gouging when i…read more add something little.

Just wanted to send a big thank you to CWS Services. These are our go to electricians! They…read moreinstalled our a/c system a few years ago at a great price and they are called when we need it serviced. Today we needed a light switch replaced that wasn't working. Chris and Peyton were here exactly at the appointed time and the job was finished quickly. All the technicians we've dealt with from this company have always been so friendly and professional. They also offer a military discount so that's always helpful. Keep up the great work guys! I highly recommend CWS SERVICES!

Scheduled a same day appointment to have AC serviced for the summer. Rafael did a thorough job…read moreservicing all components of the system. He was also attentive to cleaning any areas of debris as he was working. I've used Irish Air before which is why I chose them again this year. Decided to schedules future preventative maintenance with this company.

They were kind and professionals. Also they were. I left a message they call me within a minute…read morewith fair price.