Arties Heating and Air Conditioning services HVAC Technicians, Receptionist, Administrator,…read moreSecretary, and Admin Specialists are superb. The quality of service that my mother received was Top Notch the professionals went above and beyond the Call of Duty to educate my mother over HVAC operations and encourage her to contact them if she needs any more services the professionals demonstrate the core values of morel integrity altruism intellectual courage perseverance politeness and social courage all the surrounding communities of Harker Heights Copperas Cove Temple Killeen should consider seeking all of their services from This Magnificent company . Team Cohesion and GODSPEED. Mark Holmes

So these scam artists came out and told us we needed 2.5 lbs of freon and that they couldn't tell…read moreif we had a leak or not. 4 days later our air went out again so we called another place A.R.T in copperas cove that was able to not only diagnose and find the leak but also fix it then and there. We tried contacting Arties for them to rectify the situation and their office manager was very rude and unprofessional. Id recommend buying more fans if your only option is Arties. And they apparently can remove their low reviews so go to yelp

Had a great experience with them. Person on the phone was very nice and so were the technicians who…read morecame out. Found and fixed my problem within minutes of arriving. Their pricing is fair and they did not overcharge me. I have already recommended them to coworkers.

Awesome service! First time customer now a customer for life. Sunday, 9/25/23, my outside AC…read moreunit started making screeching noises so I shut it off to prevent further damage. Being a senior living alone has its challenges but no AC is not an option. Monday morning, the company I used in the past couldn't get me in for days. I googled ac repair & Native Heat & Air caught my eye. I prefer to use a local business so I called without much hope of getting a same day appointment. I was pleasantly surprised when the lady said someone could come out today & call me 30 minutes ahead. Within 15 minutes she called to inform me Josh was heading my way! Praise God, that was a relief! Josh arrived, very cordial & professional young man, assessed the problem & gave a cost estimate. I was blown away by the reasonable price quote. He didn't try to sell me extra parts like other businesses. He was very much on point with this is the problem & I can replace it. I had complete confidence he was looking after my interest. I will forever be grateful for the quick response & confident they are an honest business providing great service to the public. Thank you for the awesome experience of doing business with you!

Scheduled a same day appointment to have AC serviced for the summer. Rafael did a thorough job…read moreservicing all components of the system. He was also attentive to cleaning any areas of debris as he was working. I've used Irish Air before which is why I chose them again this year. Decided to schedules future preventative maintenance with this company.

They were kind and professionals. Also they were. I left a message they call me within a minute…read morewith fair price.

UPDATE: This company has made right by refunding the $250 they charged for installing the…read morethermostats.

Just got home from a two vacation with my 3year old daughter to find out my AC hasn't been working…read more House literally on hell! Called TMS was told someone would be here within 30mins and someone came in 15mins, had all tools and replacement parts on hand and fixed the problem on site. Now I can relax comfortably

Fantastic service, extremely knowledgeable and very reasonable pricing. Joseph got my house cooling…read morelike never before and I won't use anyone else from now on. Quick to respond and does the job right. I went through three A/C guys that charged outrageous amounts and could not get my house cooling like it should.

Good communication, on time , detailed/observant, courteous/respectful, proactive on future needs,…read moreprice friendly. Owner very personable.

Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

I paid for a brand new a/c and it will not cool down my house if the outside temp gets over 85°…read more The condenser looks like something for a motorhome. Do not recommend sorry. Invoice number 24905

Not a trustworthy company. They installed a drain trap for my hvac drain pipe that was causing…read moreissues incorrectly. A few months later it had a clog and water overran to the backup. I asked them to come fix it since they did it wrong (didn't cap it) and help address the issue it caused before I got water damage. Not only did they refuse the office woman said I got a refund of the work done. They charged me like $260 for that and that was a lie. They didn't refund anything. Don't trust them. They'll do it wrong, refuse to fix, and then lie to you.

charged us $625 to service our split unit. its still leaking. now paying someone else to finish the…read morejob. go elsewhere.

If you have American Home Shield which is a great service. Please if they assign you to Arctic Air…read moreService & Maintenance, call them back and say NO THANK YOU ask to be assigned someone else. They assigned this company to use a week ago, told us to contact them and make an appointment. I call to make the appointment after the 4th of July holiday, the following Tuesday and was told I could not make an appointment that the contractor would call me when they got to my number or place in line, that's fair I thought. Mine you they never ask who I was or what the problem was. I ask if I could tell where I was on the list and they said that they had no way of knowing, strange. Now I am worried because you have no idea who we are, what our problem is, and did not seem to be bother with taking down our information. I have used American Home Shield for years and never had this problem. We called back and was told that everyone wants their AC fixed right now and was left in awe at how it did not seem important to this so call company that we are in triple digits here in Texas, with a home that is at 95 degrees inside, which is why we are concerned. Not to mention that there are medical reasons to worry about as well. This was just the first two days of calling in which we did understand that others may have been in the same situation as we were in at the time. We just wanted to have an idea of the possible timing so that we could make plans to safe guard our family from the heat and no AC. However, we could never get anything from Arctic Air but "I can't tell you when and that they were working on AC issues that were overdue, due to the 4th of July. American Home Shield assigned us to them on July 1st at 11pm that night. We called back on day three and was told that they would contact us in 24 hours, never got the call. When we tried to call back after the 24 hours they no longer picked up. On July 7th My husband call American Home Shield and reported the issue and they reassigned us someone else with hopes of getting us help right away at this point. With all of this being said, I would have like a disposition from Arctic Air, letting me know up front that it may take a week or two to get to us. Instead I was waiting daily for information that I never received. They did not seem to be prepared when they were assigned this contract through American Home Shield. As of today, I found out that a good number of people have recently had problems with Arctic Air in Copperas Cove Texas. I am just happy that American Home Shield took the contract back and reassign us. Do not use Arctic Air Service & Maintenance in Copperas Cove Texas its not worth it. NO Air Condition for Seven Days Killeen, Texas