My project involved adding two outdoor outlets and three Ethernet runs for security cameras. The…read moremost important part for me was that they pointed out some things I hadn't considered for the installation, unlike others I spoke with who asked about issues already covered in the quote request. They completed the job with almost no disruption while I was working from home. So quickly and efficiently, I added another outlet and cable run while they were here.

I left a message and called twice during business hours but never received a return call. Can't…read morerate anything else!

Awesome service! First time customer now a customer for life. Sunday, 9/25/23, my outside AC…read moreunit started making screeching noises so I shut it off to prevent further damage. Being a senior living alone has its challenges but no AC is not an option. Monday morning, the company I used in the past couldn't get me in for days. I googled ac repair & Native Heat & Air caught my eye. I prefer to use a local business so I called without much hope of getting a same day appointment. I was pleasantly surprised when the lady said someone could come out today & call me 30 minutes ahead. Within 15 minutes she called to inform me Josh was heading my way! Praise God, that was a relief! Josh arrived, very cordial & professional young man, assessed the problem & gave a cost estimate. I was blown away by the reasonable price quote. He didn't try to sell me extra parts like other businesses. He was very much on point with this is the problem & I can replace it. I had complete confidence he was looking after my interest. I will forever be grateful for the quick response & confident they are an honest business providing great service to the public. Thank you for the awesome experience of doing business with you!

I absolutely love this company. Fast and efficient. I had a problem with my new air conditioner. I…read morethought they would be like other companies and make you wait a few days for an appointment and I thought I'd have to argue that it should be covered because it was brand new. BUT. to my surprise within an hour it was fixed and no charge. They have done everything they said they would do (and then some) every time. I will not change air conditioning companies again. I am very happy with native air and would recommend them to everyone. Excellent customer service!!!

Called for an estimate on a complete new system install . Said his Dad would call the next day …read more Called back at the end of the next day and he tells me that his Dad called and got no answer . Didn't leave a message or try to txt .I told him I didn't get a voicemail or txt , he copped an attitude. Decided it would not be good to do business with them .

I just had the most wonderful experience with service personnel since I purchased my home. For the…read morepast few years, I have struggled with my AC and earlier in the spring I had several companies give me quotes to replace of fix my current unit; this company was by far the least expensive and clear. Not only were they the least expensive but they were also professional and timely. My AC is running wonderfully. The space inside and outside are both cleaned up. The service contract includes a year of upkeep. They were understanding with my technology difficulties. And on top of all that they went above and beyond when they noticed a water leak on the side of my home and fixed it. They weren't plumbers but they helped this single mother save a little more money on her monthly bills. If I could give them ten stars I would.

Excellent company from the ground up. World-class customer service and the technicians are literal…read moresuper techs. We're Airmax-Aircare customers for life and nobody else besides Airmax-Aircare will ever work on our equipment ever again. Kudos Airnax-Aircare. Keep crushin' it!

We have engaged Airmax for many years. They have always responded quickly, diagnosed the problem…read moreaccurately, and fixed it at a reasonable cost every time. I fully recommend them for your AC or heating needs.

Of course my old a/c unit stops working on a day when it's 90° outside and I have family in town…read more Thankfully, a friend suggested I give Airheads a call. They returned my call promptly and sent someone out right away. The problem was fixed and at a reasonable cost as well. Great service! I will certainly be calling them again in the future.

We spoke with their answering service on Monday about 10:30 am and they told use they could…read moreschedule us for Tuesday morning between 8am and 10am. I called them at 9:45am on Tuesday morning to verify they were coming. The office lady told me they don't service our area after the answering service had scheduled us. They didn't bother to call me and tell me they didn't service our area, they just didn't show up. Our AC wasn't cooling and we had assumed in good faith that the answering service had scheduled us. Not blaming the answering service but I do blame the office lady for not bothering to call us. Horrible customer service!

These guys were awesome, they did an excellent job working on our Air Conditioner, reliable,…read morepolite, professional and very knowledgeable of their work. I can't say enough about Mr. Andrew Jones and his co-worker (forgive me as I cannot remember his first name) I finally have found "trust" in an awesome company as I had used another local company here in Copperas Cove and they were completely unreliable and untruthful. This former company had us sign a contract and they were suppose to come back and follow up and never did and you could never get a hold of them. (then they tell you that you owe them $$) Outrageous!!! AirHeads was here right on time and went over and beyond and I finally feel I can trust a company again. I highly recommend them to everyone!! If I could give 10 Stars I would!!

After missed phone calls emails and etc. , I got Airheads HVAC here. The tech was Kevin the…read moreservice manager. He arrived late. A $159 service call developed into a $500+ service call. Supposedly there is a one year warranty. My AC is sitting at 85 degrees while it is set at 72. It is not functioning after the "repair". I am waiting to see what they will do.

We have a home in Horseshoe Bay that we also rent out, and recently our A/C stopped cooling. What…read morefollowed was a frustrating experience with multiple companies--our regular provider misdiagnosed the issue, and an AHS-dispatched technician couldn't locate the problem. A third company guessed it was the coil, and AHS ultimately denied the claim as "undetermined." After escalating with AHS, they sent Lee from KSR Air--and that's when everything changed. From the moment he arrived, Lee was professional, thorough, and clearly experienced. Within an hour, he accurately diagnosed multiple issues: a leak behind the wall caused by a nail and a bad compressor. (And for the record, the coil was perfectly fine--contrary to what the previous three companies said.) Kyle from KSR Air went above and beyond, working directly with Carrier and AHS to navigate warranty and insurance challenges. We even learned that in Texas, since 2021, manufacturers must honor warranties for subsequent homeowners--something no one else mentioned. They drove over an hour each way without complaint, replaced the compressor, fixed the leak, and handled two claims--all within 3 days, during peak A/C season. It's easy to blame service companies when dealing with home warranty frustrations, but KSR Air proved that expertise and integrity still matter. If you want your A/C issue diagnosed and fixed correctly the first time, call KSR Air.

We have home warranty through American Home Shield. Our AC wasn't cooling so we filed for service…read more Living out in the country you never know who AHS will send or how long it will take for them to get to us. AHS selected KSR. KSR contacted me the next day and they showed up they day after that. They found out it was low freon (as we figured). This isn't our first rodeo with low freon. Most HVAC companies put in freon to spec, check that we are getting cold air and call it good. KSR went into our attic to check air temp in the duct and found that the company that installed the unit had put the temperature sensor in the wrong place on the unit. They corrected that (took about a minute) and said it would keep the unit from kicking off early. We are very happy.