We have been using Kanes for about 20 years and the reason we keep using them is their service. They are responsible, efficient and professional. We had in the past two weeks installed a Solaris air cleaning system which has caution lights blinking red meaning it not functioning. I called KIane a 4:00 PM on a Saturday and they responded they will be here between 6 and 8 tonight. read more

Do not buy a ac unit from this company. Multiple problems with new unit in first year. Things that should not go wrong with a new unit. Second year more problems. They sold us a defective unit. And don't want to do what they should off done is replaced it . They have been out to our house so many times last year it's like there techs lives with us. Second year the same thing. Over 10,000 for unit and seem like only course of action is to keep pouring money in to a defective unit or buy another one. So I urge you not to buy a unit from them . Unless you want to have some new techs to be your family because they will be there all the time to fix a new unit they put in your house!!!! read more

I'll never use them again. I'm a business owner and the sales guy lied to my face (we have him on our security cam) before the installation agreeing to install it as I had directed - and then installing one unit on our roof EXACTLY as he agreed not to do, just as they had done before - - making a mess of my roof ...again! Then during the same install, installing a single-stage rather than a two-stage in our office when we previously had a two-stage and we were told we were getting the exact replacement. Before we found out it was a single stage we complained that the thing wasn't blowing as well as the one they replaced. The sales guy tried to sell us on new vents as a solution. I argued that the same vents were just cleaned and working just fine BEFORE they installed the new unit. So then the sales guy said - it must be that their tech will need to adjust the two-stage fan on his final inspection and turn it up. Their tech came a few days later and said he couldn't turn it up because it was a single-stage ... we were duped. Asked to talk to the sales guy's boss - but never got a call back. $21K for the two units with the one, "two-stage" being a scratch-dent which turned out to be a single-stage, and the other roof unit scratched and dented on installation and not installed properly which again has caused issues with our roof. It's almost like they didn't think we would check. This was not my first purchase, they messed up the last unit installed and caused a roof leak they would not take responsibility for until I got them on the roof and physically showed them! Even then we had to repair the roof and had to make good for our clients that had damages - never got a thing from Kane. I have a service contract with them and thought that if I was honest about my disappointment upfront and showed them where they messed up, they would not repeat their prior mistake (that they blamed on an employee no longer working for them). All of this was in writing. In the end, they got our money and the units they stuck us with, with some repairs to their installation, will do - for now - but this is not the way to foster a loyal customer. We are repairing the roof - again, making repairs to their installation, AND the single-stage won't push enough air to give any cooling to our back office so we have to keep the door open to the front office and use a fan. We will make due, but I would not treat my customers this way. read more

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Total price gouging. They give you an estimate that includes extra work that they don't do and then they do the bare minimum. Company is awful and refuses to give an itemized bill stating what they did and how much it will cost. At this point they won't even send me a receipt of my payments. It's not even kane anymore. On my statement, it says sunshine llc. How sketchy is that? read more

Disorganized, misleading, and overpriced -- do not trust this company After the frustrating experience with Deane Electric, we tried Kane Air Conditioning based on high ratings. Unfortunately, this company proved to be just as unprofessional and disorganized. My husband had already correctly identified the issue: the condenser fan motor needed to be replaced. We had already told the company that the capacitor was good, yet when the technician arrived, they insisted on checking everything themselves. While on site, they confirmed the problem was indeed the condenser fan motor. The technician tested it and said it would need to be replaced. At that point, the technician said he would have to rewire the unit to confirm the diagnosis, but then insisted we pay $200 just for reconnecting three wires -- even though the diagnostics were supposed to be free. Later, the same technician returned quoting over $1,000 for the job including the condenser fan motor that costs roughly $50-$150. After back-and-forth discussions, the technician and the manager supposedly agreed on $800, only for the manager to later raise it to $850, and then $950. Throughout this process, I was exhausted from night shifts and clearly stated I am not knowledgeable about HVAC systems. Yet the manager pressured me to pay $200 immediately, despite the work not being completed and conflicting information being given. To make matters worse, Kane Electric never provided a written estimate or receipt. Everything was verbal, changed multiple times, and felt completely arbitrary. The management seemed to be making decisions based on emotions rather than business standards, and it felt like they were actively trying to take advantage of me because HVAC is not my area of expertise. I also called the office back and spoke with Marissa, who promised they would follow up with me. That never happened. It's important to note that this company is under new management. It was recently sold to Sunshine Air LLC, doing business as Kane Heating and Electric, which explains why the service, professionalism, and honesty are nothing like the ratings suggested. It's okay, because we ended up going with Wildcat Refrigeration LLC, and they fixed everything quickly, accurately, and for far less than Kane demanded. As an RN, I value integrity, transparency, and professionalism; none of which we received from Kane Air Conditioning. Between the unnecessary wiring charge, inconsistent pricing, shifting agreements, verbal-only "estimates," lack of follow-up, and aggressive tactics, it's clear this company prioritizes profit over honesty or customer care. I do not recommend Kane Air Conditioning. read more

I had upgraded my thermostat. With the alarm company. When I went to use my heater. It didn't work. I call Kane. They sent Robert Morales out. And in 10 minutes he showed me what the problem was. ( The Thermostat) He got on three way with me and talked to the company they made the changes. With his Diagnosis. And my home is warm again. Thanks Robert read more

Zero stars for improperly installing one of my two systems. Had nothing but problems the last three years that has cost me hundreds to repair. Plus they charge $100 to come out and tell you how the last technician messed up. Buyer beware, the owner is a good salesman. read more

Absolutely fantastic service! Very prompt and gave wonderful advice on how to better manage our AC unit and keep it clean and healthy. The technician was personable and very kind and upbeat as well. read more

Thermostat quit working a couple of weeks ago. Was putting off calling anyone to fix it because I'm new around here and had no idea who to call. Well I definitely made the right decision calling Kane heating and air conditioning! They sent a tech ( Louis) out about 1 hour after I called ! He was very professional and knowledgeable and quickly fixed the problem, for a good price! I Would definitely recommend this company and will use them again if needed! Thank you Kane heating and air conditioning, and thank you Louis !! read more

Refused to come out for an emergency! I contacted American Home Shield (yeah, they are terrible too) and they contracted this company. I understand it was on a sunday but my a/c is not working and I have a five month old baby. They refused to come out until the following day between 1 and 5! Spectrum has even improved on their arrival times but these people can't. I will never tell anyone to use this company. Also don't get american home shield because they are terrible! read more

Today Wednesday April 12, 2023 Chris Salinas serviced my Trane AC. Chris Salinas is superb regarding servicing and also explaining to the customer what the different parts of an AC do. You would be doing yourself a favor by calling Kane Heating and AC before the hot weather gets here to check to make sure your unit is operating at peak efficiency. If Chris Salinas does the service you are getting a great technician. Thank you. read more

Prompt service! Received a few options to choose from. Good experience overall.

We had excellent service from the first call with Cody. He did a virtual estimate on Friday and was able to get both the inside and outside unit replaced today (Monday). My business will go to Kane Heating and Air from here on out! Thank you for good, quality service! read more

The company stated that damage to the air duct pipe was done by force and not from normal wear and tear. Therefor AHS declined the warranty claim. What a bullshit! Who will go on an attic and mess with their own house air ducts? read more

I called Mr Moreno of Kane AC on Monday 11 July 2022 and he scheduled me for service on 14 July 2022. I waited 9 hours and no one came to service my AC and did not get a phone call to explain and no discount on future service was offered. Sadly Mr. Kanes word to me is no good and I no longer do business with Kane AC. I guess Mr. Moreno of Kane AC thinks my time is not valuable. Not a good experience. read more

Kane Heating & Air has been my go to since 2006 with the purchase of our home in the Killeen area. Their rates have been very reasonable and I have valued their opinion in repairs and replacement parts. Employees have been very polite and knowledgeable. I just had them recently do a service call two weeks ago, easy to make an appointment with Bill, and their technician was on time to service our A/C unit. Thank you Kane!! read more

They can't keep installers or Techs at this company. By far the crappies company I've seen in a long time

Ok sooooooo...... I've dealt with them for approximately 7+ years (warranty type of deal). Although, over the years they did came out and fix problems as they arose, it wasn't without a lack or courtesy or professionalism. Very long story short I called them this past Monday. APPARENTLY someone new has taken over the company!!!! This gentleman was kind, courteous and EXTREMELY helpful. He went ABOVE and beyond to remedy my major AC issue and even absorbed a bulk of the cost. I wouldn't hesitate to call them again if needed. If you've butted heads with them in the past, I'd give them another shot. Thanks again guys y'all are appreciated God Bless read more

Tech wore a mask due to Covid precautions. Very professional, thoroughly checked entire unit even though we had a good idea what the issue was. Took care of other, smaller issues with how the unit was installed that we hadn't been aware of. Informed us of how to maintain it better in colder months like we had this year. I called prior to the holiday weekend and they did the best they could in getting someone out as soon as possible. Good pricing for what needed to be done, didn't try to up sell/ oversell anything or price gouge. read more

I had a wonderful experience with this company. They were quick to respond and there prices are very competitive. I am so grateful and will definitely let them handle all my heating and air conditioning needs going forward. The owner Cody Moreno helped us and was outstanding! I highly recommend Kane Heating and Air Conditioning. read more

We had this company come out to fix our A.C as it had water leaking into our house from the Unit.When the Gentleman came out he procced to unclog the line...Not even a Day later the same problem happened again we called and explained the problem to them that the water from the A.C was back on the floor!!!The Person answered the phone stated we would have to pay again..for the Tech to come out!!its obvious this company doesn't guarentee the work that they do or stand behind the work that they do.Gave us the run around!!! They stated that once the Tech leaves the line could clog back up..it was explained the reason why we called was to fix the problem..not just a Temporary fix..horrible service and horrible customer service.. read more

Prompt Saturday quote for service and install of a new heat pump on a Saturday two weeks later! At the initial consult, they were knowledgable, answered my many questions, and didn't pressure me to pick any one unit. During the install, they looked at another unit I had been told needed a motor replaced to further assess why it wasn't running by a different company and it was a minor fix! Would recommend / use them again in a heartbeat. read more

I have dealt with many A/C companies over the years through our home warranty and also not through our home warranty. I'd say this company is the best company I've ever dealt with. A warranty company had already sent a technician out who rushed through the diagnosis because they had to hurry up and get on the road. They were from San Antonio and showed up at my house around 8:30 pm. They left without fixing anything and said they had to put in a claim to the warranty company. Then the warranty company denied the claim to clean the coil. Said it was a preexisting condition. What a scam. I checked around the area to see if i could get a second opinion. Kane offers a free second opinion. Their technician Gabriel arrived on time and was very thorough during the diagnosis process. He listened to me tell him every issue I've had over the years with my A/C unit. It was new when we bought our house. It apparently wasn't set up right. We have no p trap and I have consistently had bad drain issues from day one. It is what has had our coils consistently getting dirty and consistently needing to be cleaned over the years. We have a few other issues as well but Gabriel gave an estimate to repair our A/C so it would run properly. And I also asked for an estimate for a new unit. This company has been very responsive, courteous and professional. I am very satisfied. I have not decided on the option I will take so I'll update afterwards. read more