I visit this Staples fairly often for a variety of needs. While the staff is nice and hard…read moreworking, what you see is what you get in terms of products. I recently visited for stationery - the selection is very limited with no real high-end option. They are sometimes out of the ink cartridge that I need. Also, the return program is a bit wonky - you only get credit if you return two cartridges in six months, so I have to keep cartridges at home while I wait to have two... what a pain! They sometimes are out of the gift certificates that I need - I come here for specific ones and they are not always in stock! Check-out can often be backed up with several people waiting though multiple managers in the store. I have always had good service dropping off my UPS return parcels. Elmer is helpful and pleasant.

Worst service ever on printing area. The young lady was with bad attitude, poorly customer service,…read moreno empathy, no solution for us and on top of that we asked her a question and she said : " what do you mean ?? With an angry face and lack of respect. Never in my life will be on the same store and also the company since the employee was with frustration with the company. Her service not even one star

Brought my return shipment here and they taped up my package and shipped it for me. Got the…read morenotification that my package was received and my account credited. Friendly service. I'll try to stop in next time I need to ship something.

My daughter-in-law was visiting from out-of-town right before Xmas and forgot her laptop inside of…read moreher large backpack. I was apprehensive about sending it , but the clerk took care of everything. Extra care was taken to protect it in bubble wrap, and it arrived in perfect condition two days early! I really appreciated their attention to detail, and promptness in getting it out that day.

I went in to return a clothing item I purchased online. The email directions I received said that…read moreif printing was an issue, the UPS Store would gladly help me print a return label. Great, bc I'm tech challenged! Anyway, the person in the store would not help me and rattled off directions I didn't understand, and kept eye rolling me. I know I deserve it, but what part of that was customer service? I can't be the only one. Disappointing!!! (Btw, there was no one else in the store at the time, so it's not bc they were busy.)

They decided to charge me $30 extra for a package that it was supposed to be $10 make sure you wait…read morefor a receipt because when they don't give you one they charge whatever they want. $40 for a 7pound package it's ridiculous ! Tried to get refund with Mercari but they refused! How am I supposed to have proof of something that's been delivered and in another state.

Andrew the owner is a true entrepreneur, with fantastic customer service & great work ethic. If you…read moreneed a PO Box, need to wrap or ship a package this is the best place to come! Shop local, support Andrew! Was a pleasure shipping my packages today!

Fantastic asset to the area. Andrew and his staff are knowledgeable, professional, respectful, and…read morenice people. Besides sending packages, they offer a variety of services including Passports. He's our first stop and greatly appreciate the business and the people.

I totally concur with the previous reviews. Bruce and his staff have always been more than…read morecourteous to me. I once even shipped a desktop computer and they made sure it was wrapped and packed so it could make the 550 mile trip to its destination. You don't have to wait in a line like you do at USPS. And their rates are reasonable too!!!

Bruce is the Proprietor and he rocks. I have been using The Mail Center for many years and I know…read morehe will get my packages and letters where it needs to be and on-time at a good price. The customer service is awesome and he truly cares about his customers!! Necie E.

I do not recommend getting a laptop or computer repaired at this company. I dropped my Lenovo…read morelaptop and took it in for repairs. They told me they would call me later that day or the next. By halfway through the second day, I called them for an update. They said they were working on it. Three hours later, I called again, and they gave me the same answer. This time, they mentioned they were preparing a quote for the repair because the motherboard was damaged and it would cost $750. They explained that they would need to send it out to a specialty shop. However, they assured me they could back up my data, which I requested, and they did manage to do that. When I went to pick up the laptop, I noticed a plastic bag taped to it containing some hardware. I asked what it was, and they informed me it was the SSD (the new type of hard drive) from which they had retrieved my data. They did not reinstall it in the laptop, which I found puzzling, as I intended to take it to a locally owned computer repair shop for a second opinion. Having never opened a computer before, I thought, "What do I have to lose?" So I opened it up and found the connection point to reinstall the SSD. I had to go and buy a small screw to secure it, which they did not return with the SSD. To my surprise, when I turned on the laptop, it worked perfectly! I am not sure what they were doing for three days, other than backing up my data. Honestly, the store name should be changed to "We Break It, You Pay Us, and You Fix It."

1 star for my son who cracked his phone (again). 5 stars for uBreakiFix who helped him get his…read morephone back like new! We were pointed to this location through our phone insurance company, asurion, who provided us a list of locations that fix cracked phone screens for $29. Thankfully we only had a cracked phone screen situation. Of the three locations suggested, we chose the Vernon Hills location based on the great reviews. To make the appointment, we filed a claim and prepaid ahead of time. We were given a specific time to come in, and when we dropped off the phone we filled out a questionnaire to verify the diagnosis. We were told to come back in 1.5 hours. They called us at exactly 1.5 hours to come back and pick up our phone. When we picked up the phone, it was like nothing ever happened. The phone looks brand new, and it is brand new because my son just got the replacement after destroying his other phone two months ago! Take note, they used OEM parts and our phone was replaced with an original Apple screen. The phone repair is under full warranty. The business was clean and orderly, and the process was super duper easy. Nice waiting room with mints and a Keurig coffee machine. The employees were friendly and courteous and did everything they were supposed to do. To this day the phone is working like a champ!

Great service, done well and in a timely fashion! Andrey built and set up a server for my dental…read moreoffice. He did a thorough job and answered all my questions along the way and months after the job was completed. Andrey is very honest and his prices were very reasonable. He advised me about things that weren't necessary, that I was paying for with my old IT company. I would definitely recommend Andrey and his company

Andrey is great! He's always available to answer any questions or any issues we are having.read more

I dropped off my item for an Amazon return here. My Amazon account shows that my return was not…read moredropped off, even though it was. The rude man on the phone said: "You have your receipt. Call Amazon." and proceeded to lecture me on how Amazon is unreliable with how returns are done. This isn't true as I have been returning items for years and never had a problem. I called YOU because I dropped it off at YOUR store. YOU took possession of it. That is why I called YOU instead of Amazon. Your rudeness was uncalled for. Treat your customers better.

I have asked the manager of this store, several times over the last several months, to resolve a…read morevery simple problem for me. I no longer receive an email confirmation of my package drop off (with the tracking number) . Should not be a huge deal to resolve, right? Perhaps a few calls from this UPS store to corporate, or perhaps even some competent in-store service could solve this issue pretty quickly. Keep dreaming I guess. Incompetence is one thing though. That I am intimately familiar with and find forgivable. My problem with this store is the jagoff manager and his rudeness. I called the manager this morning to request his help resolving this issue. He told me he'd look into the issue and requested I call back within the hour if the problem wasn't resolved . I did call back because he was unable to resolve the issue. During this call he told me point blank that he'd rather not speak to me again. I'm moving my business to FedEx.