I don't ever write bad reviews, because I always try to give people the benefit of the doubt and believe everyone has bad days. However, I am absolutely astonished at the lack of compassion, professionalism and tact I encountered at this clinic.
I have had a bonded retainer on my upper teeth for over twenty years, with zero problems. The reason I have had this bonded retainer is because my two front teeth are loose, so this is an attempt to keep them stable as long as possible. This bonded retainer recently broke, and needed to be repaired, within days there was a space between my teeth due to the breaking of the retainer. I met with the doctor and care coordinator to discuss what my options were and explained I was fully willing to pay whatever/do whatever was needed to fill the space in order to perfect my smile again and ultimately have a new bonded retainer placed.
It was VERY obvious the doctor was not interested in helping me because I needed a small repair, and not $8000 braces. The doctor explained that he was unwilling to repair the bonded retainer and that I will just have to wear a clear retainer all day everyday. Obviously wearing a retainer that barely allows me to talk normal 24/7 is not an option. I explained this to the doctor and he said I should just let my teeth move to where they move to. I also explained that I am unable to wear the clear retainer all of the time due to the swelling and sores I get in my mouth from my lupus- he shrugged his shoulders. I went on to explain that I was well aware that I was going to eventually need implants on my front two teeth, and I would much rather live comfortably with my real teeth for 8 years, versus possibly maintain the integrity of the teeth for longer if I let them go crooked. I am unable to even bite a piece of toast due to my tooth being loose, and it hurts terribly, so none of this made any sense to me.
The doctors logic.... I don't want to bond your teeth because the other teeth will be hitting a tooth that's not moving and that could accelerate losing your front teeth/needing implants. Oh! Ok.... So let's let me live miserably, thinking about my front teeth continually instead..... but don't forget they were bonded this way for 20+ years without a single issue.
More "logic" let's let your tooth move to where it moves to- and then pull it back into place every night when you put your retainer in... so your tooth gets even more loose from being moved constantly and this will surely make it fall out sooner too.
Great, thanks doc! I will live in pain, deal with a level of fear everyday, inconvenience with no ability to bite into anything and a very crooked smile because "my teeth may not last as long" aka I'm not spending $8000 with you.
The best part.... As he exited the room quickly with zero compassion.... He told me he was "sure another orthodontist would probably do what I was asking for."
Integrity, ethics and your promises to help people as a doctor clearly goes out the window when you anticipate a low profit patient.
I will absolutely be spreading the word to make sure no one else's level of care is based on the amount of money they are going to put in your pocket. read more