I thought I had experienced poor service from a wireless company before, how incredibly incorrect…read morecould I have been! I thought they had a great promotion, my provider at the time had began placing charges on my account from two years ago after I closed one of the lines. So yeah, new phones (on us) they say, the salesperson boasted better service, and better coverage. We wanted the iPhone 17 plus, you will have to get the 17's now and when we get the other phones you can upgrade, just pay the taxes. Well the phones may have been new, but that was new to me. The first time I powered on one of the lines, I received 5,324 text message and an absurd number of messages. My phone needed to be erased and reset to work properly and my lady needed to have a problem corrected with her device. When she went in for service there was an exchange and she was called a liar by the salesperson. We went back to the store together, I was successful in having my lady's issue resolved. Upgrading the phones to the iPhone 17 plus, he said we needed to pay the taxes only before. When he transferred the accounts, "that will be $141.56, the taxes and $30 a line." That wasn't what you told me, "Well that's the fee." My bill, today $560. Much more than the $140 we were quoted. You would think this couldn't get worse, today 10 days after receiving the "new phones," one of them will not turn on. I have been lied to by every salesperson in the store except the one that greeted me upon arrival. Looking back, I misinterpreted his body language that said "RUN AWAY LIKE HELL!!!"

I had an absolutely terrible experience at the Verizon store. I went in on October 23rd to purchase…read morea new device, and I was told I would be getting a silver phone. When the rep returned from the back after porting my number, he handed me a white phone instead. When I politely said I didn't want a white phone, the staff became argumentative and combative. A senior team member came out and was outright disrespectful, mouthy, and completely unhelpful. To make matters worse, the manager told me I would have to pay a $50 restocking fee just to get the color I was promised. The packaging even confirms the device is "Cloud White"--not the silver I requested. The staff was rude, unprofessional, and unaccommodating. I shouldn't have to pay extra for a mistake that wasn't mine. I will never return to this store and would caution others to think twice before going here.

Though the reception is pretty good, that's where the positive feedback ends. The associates at the…read morestore are not helpful and would rather talk to their friends than assist you. When I went to this store recently (March 2025) to ask for assistance, because I could not download an app I needed, the associate said it's an Apple issue and to call them. You see, I used to have a Samsung phone that I loved, but when transferring apps and such from my Android to the new iPhone, which I was talked into getting, no-one mentioned that some apps wouldn't transfer and I'd have to buy that app all over again. So helpful T-Mobile! (Side note, I HATE MY IPHONE!) On top of that, the final price I was quoted was a lie. I am now paying more than the quote. And don't let them talk to you into any add-ons, you buy them cheaper else where. So I am now going to Verizon to see if they can get me out of my contract with T-Mobile.

Their coverage is fantastic. Their selection of top-performance phones is awesome. I think their…read morecustomer service distinguishes them from other carriers. Today I had to go into the store to replace a cracked screen protector. Thanks to Matthew and another employee working as an efficient team, I was in and out in under five minutes. Impressive!

Gotta say that I'm surprised by the negative reviews…read more Specifically-- 1) Coverage: We've had T-mobile for 2 years now here in Santa Fe. My coverage is better than Verizon's, and as good as my former AT&T phone. 2) Service: People at the store have been unfailingly polite and helpful. The proof? Just got a new XR ($749) on a 36-month plan (which means that it is free).

Shockingly bad "service." It was so bad I had to write a letter to their regional management in…read moreAlbuquerque. Avoid at all costs. I wanted to switch my tablet plan from AT&T to T-Mobile. I did some research ahead of time and settled on their $20/mo unlimited iPad plan that didn't require a phone line. I dropped in on a Friday afternoon and the place was a mess. Tons of angry people waiting and only two people on the floor. Unbelievable. After waiting for 20 mins I left for another appointment. I came back later in the afternoon to a similar situation. Lots of angry people waiting, almost no employees. I decided to just stomach it, added my name to the queue, and sat quietly at a table surfing the internet. I proceeded to wait for almost 1 1/2 hours. There were 3 workers there, but they would only put 2 on the floor at a time. Everyone was pissed. One lady had enough and left. Employees were taking absurd amounts of time with each customer, totally oblivious to other waiting guests. Finally my turn came up. I showed the clerk the $20/mo tablet plan I wanted, and he said "That's only if you have a phone with us. Without a phone it's $65." I explained to him that I had researched this plan and pulled up the T-Mobile website. There wasn't anything about needing a phone line. Not on the plan page, not in the fine print, not even in the PDF "terms of service". Nothing. When I asked him to show me where it says a phone line is necessary, he couldn't. He just kept barking "It's $65" at me over and over again like a robot, in an incredibly rude and snarky way. I was completely taken aback. I had been waiting for over 1 1/2 hours. I told him that I'd appreciate a little less attitude and he started screaming at me, and then said "I'm not serving you!" and moved to someone else. It truly amazes me that T-Mobile would allow a store like this under the brand. Given the amount of 1-star reviews here on Yelp, it's clear that I'm not the only one who had a terrible experience.

I gave them 1 star because I couldn't give them 0. The clerk lied to us about the "free" phones ,…read morethe up grade plan the bundled extras, the contract, the receipts. It's taken us over two hours on the line to fix this. Do not shop here!!!

The people at the Zafarano store are breathtakingly ignorant and rude. I have never seen anything…read morequite like this place. I decided to try the non corporate location by Albertson's at DeVargas. Someone's description of this place was the person who waited on him was a "man-child". I couldn't agree more. Verizon needs to clean up their act.

Thank you Deseree for efficiently transferring data from one phone to another! Your knowledge,…read moreservice and professionalism is the reason I refer family and friends in need of tech support. You're the best! Debbie Adams

A friend of mine suggested that I go to Synergy Tech, when I had some frustrating computer problems…read moreyears ago. They fixed the problem and provided exceptional customer service. I have been going to them over the years whenever I had a computer or smart phone problem and am always impressed with their expertise and professionalism. If you need help with computer or smart phone repairs and want excellent customer service at a fair price, I strongly recommend them.

I'm paying for unlimited data, but can't use my data. All they could tell me is they don't have…read morecoverage in my city. I've lived here and used them for years, so that's odd. I think I'm going to have to switch back to Verizon.

From the owner: Switch today & enjoy America's largest 5G network.read more

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

Stopped in to get mom a new cell phone. Service was excellent and the employee who helped us was…read morevery patient and knowledgeable. Location can be a little difficult to find as it is in the Home Depot parking lot.

Horrible customer service. I was buying a game and asked the man at the counter if he had any sd…read morecards he could sell. He said he did but when I asked him what kind he sighed heavily and said "people all f**king day asking me f**king questions I can't answer." He finally was able to tell me which sd cards they had in stock but he said "sorry I can't f**king find them so..." I just told him don't worry about it. I paid for my game. When he goes to grab the game he can't find it so he says "you have to go find another game of the same price unless you want me to refund you." I was so confused LOL While this is happening he continues muttering and cursing under his breath while checking out a woman and her young daughter. The woman gives him a toy to buy for her daughter and he says "I can't f**king scan this you have to put it back. I know it's 7 dollars but I don't know how to put that in." He ends up finding the game I bought and I left. Very aggressive. I work in customer service and get that customers can be aggravating and demanding, but I would never curse or raise my voice at them especially without being provoked.

This has to be the worst service I have ever had. Been in the store with my excited 8 year old son…read more Not once were we acknowledged. We were there for 45 minutes, ready with cash in hand to purchase merchandise before I approached an employee to ask if we could be helped. Being in customer service for over 19 years and my son being a very loyal customer we were treated horribly. We will for sure be doing business somewhere else.

They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

Whoever says in their review that their repair took just 15 minutes is LYING. DO NOT COME HERE,…read moreunless you are ready to make multiple trips because their service is so sloppy that they don't do things right and even can damage your device. those 4 stars in GOOGLE reviews are MISLEADING. How such sloppy business can have 4 stars, the young people that work there are so nasty, they have that don't care attitude, and talk to you like they are talking to their parents or sth (However I clarify that I do not have any problem with the tall guy that is bald, he is kind). I went in to have a screen replaced, and 2 weeks after the fix I needed to use the frontal camera, to find out that there was something behind the glass covering the camera . Had to come back and get it fixed. Then when coming in to pick up my phone, this young dude had this awful attitude towards another person when I came in, she told me they put a refurbished battery when she paid for new, and when replacing the battery they broke the phone screen, replaced it but didn't tell her. It was really terrible the attitude this young person had, and the other young white fat guy is worse. This business should NOT have these reviews, DO NOT give your hard earned money to these sloppy people who do not know the appropriate attitude for running a customer facing business and have no work ethic.

Always lovely, courteous and professional. I live outside of Santa Fe and had a bunch of watches…read moreneeding new batteries..Unfortunately I tend to bring them all in at once. The gentleman who helped me out made sure that the batteries were replaced in a timely fashion and that I could run a few errands to return with all of them taken care of..and could head home. A great business!

What a great secret find! they replace watch batteries !!!…read morei'm SO THRILLED ! no lines , walk in they fix it and you leave ! so awesome !