The shop has a nice selection of walkers and wheelchairs. What sets this DME provider apart is the…read moreexcellent customer service and kindness. Jeff, the owner of the shop is friendly, well-informed, and makes suggestions based on the customer's needs. During a visit to purchase a transport chair, the person driving an individual I was helping locked her keys in her car. Jeff didn't miss a beat and helped us settle in and be comfortable waiting for a second set of keys to be delivered. Also, he has a transport chair generally in stock which is about $250. Much more sturdy with better wheels and brakes than the type you find at Walgreens and Walmart. It is easier to push over cracks and uneven surfaces in the community and weighs about 20 lbs which is lighter weight than many models of transport chairs. I would definitely recommend Your Mobility of NM to friends, family, and work colleagues.

From the owner: We specialize in lift chairs, wheelchairs, rollators, bath safety and mobility scooters.read more

Access Solutions did a VA approved remodel for my husband, a US Army Veteran. I am so glad we…read morechose Access Solutions!! Chris, Dave and the whole Access team were wonderful!!!.Planning with our input and suggestions and explaining every detail and how the remodel would progress. The team at Access Solutions treats customers the way a company should...with respect, dignity, kindness, and understanding. They follow through with all that is planned, and if there is a change of plans they let you know immediately! They are not the kind of company that leaves you hanging....wondering if someone is going to show up. They always have an open line of communication with clients and let you know what is going on. I highly recommend Access Solutions if you are looking for an adaptive remodel!! I guarantee you will not be disappointed!!

From the owner: Welcome to Access Solutions! We specialize in accessible Home modifications of all types and size…read more We have been in business in the Albuquerque area for over 37 years and are here to help you with your in home healthcare equipment needs. We offer sales, installation and service of Barrier Free Showers, Walk in Tubs, Safeway Safety Step Tub Cutouts, Grab Bars, Ramps, Stair Lifts, Patient Lifts, Vehicle Lifts, Mobility Scooters and more. We have a knowledgeable, friendly, experienced staff to answer all your questions. Please call us today or visit our showroom at 4545 McLeod NE Suite A Albuquerque, NM 87109

I needed CPAP supplies since March. They kept telling me my doctor was not sending my prescription…read moreover. Come to find out. My doctor has sent over clinical notes from my visit which had my prescription in it. They never bothered to look and read through the notes. They figured that my doctor never sent a prescription over. So finally after 2 months of waiting. An awesome wonderful worker named Mark finally helped me. I'm hoping things go through. I did get a message telling me I should be getting my supplies in about 3 to 5 days. Hopefully things go well I get my supplies.

I have to agree with the other unhappy reviewers -- I wish I could give them 0 stars. They…read moredidn't ship my last order for 2 months, despite multiple calls and follow-ups. The order was always in someone else's queue to be processed and couldn't be accessed or couldn't be found at all. Anyone who needs medical supplies understands that this is not acceptable. I ordered from Amazon to make sure I had anything on hand at all. I tried to set myself up in their portal but that didn't work either. Strongly recommend that no providers contract with this company.

Forgot the nosepiece to a CPAP machine. Looked up a medical device company and found A&R. Not just…read morekind and caring service. We had GREAT service. So much awareness for the importance of getting this right. I cannot recommend these people enough for their support and caring. In appreciation, Bill and Kirk

Staff doesn't know what they're doing AND they lied to me. They were also rude and discourteous…read more The impression is that the staff has received no training..

They were pretty quick to get the CPAP machine, but the follow-through was not very helpful. Would…read morenot return phone calls. Called to order supplies never heard back from them. Their mask fit process was a joke. Daniel said it fit fine, but the mask leaked because the cushion was the wrong size.

Everything about my experiences there could have been better…read more The OSA department is a ghost town. Finding someone to talk to you (with interest) is unlikely. Their supplies are limited. Their policies are draconian. The main store is much the same: rude or disinterested staff, disorganized, and draconian policies. This is why online providers flourish. If you want to keep our business, treat us with respect and interest. Otherwise, we'll shop online.

Been housebound and my children wanted to take me to the Zoo for Mother's Day. Of course the Zoo…read morewas sold out of Electric Scooters. After a few calls we found them and they delivered to our home, picked it up the next day. Shaun was very pleasant, we will use them again soon. Thank you

Terrible. They don't have a list of vehicles they are able to work with. You have to make a…read morepurchase on a vehicle then they'll know if they can work on it. Sucks because they are the only place in New Mexico. Equipment constantly breaks within first year equipment failed within 3 weeks leaving me stranded. With 5 more breaks within that year total of 10 altogether causing more stress than needed. I now have a legit fear of going anywhere without help because of how many times different controls every where break! Whether it's the seat stuck outside my truck, or the wheel chair lift failing outside the bed of the truck. If there was another place in New Mexico I highly recommend it over this shit show. Poor customer service, poor installation and poor equipment. If I can give zero stars I would. The state should step in on this company on behalf of disabled people around the state.

rude, ignorant and refuse to collect their equipment without signature,...send me the document via…read morethe cruise ship...but as you can see your equipment is getting ruined as you leave it outside, illegally left on my property which is for sale and NO ONE IS AVAILABLE NOR WILL ABYONE BE AVAILABLE. THE PIECE IS SITTING OUTSIDE and destined to be deposited in trash as midnight this evening. you have had this info for several days and refuse to pick it up. I am not now nor will I ever be responsible for your abandoned equipment...which has not functioned for 5+ months. PLEASE REMOVE YOUR PROPERTY!

My experience with Rotech was excellent! Jesse was always professional, attentive, courteous, and…read moreresponsive. He and his colleagues at Rotech were very succeeded in filling my prescription to replace a six year old (and failing) CPAP within a few weeks, in contrast to every other DME in I contacted in Santa Fe and Albuquerque who would only estimate a SIX MONTH wait! Give them a chance to work for you!

This business is a little tricky to find....but the staff is friendly and helpful. The RT, Phillip,…read moreis friendly, patient and a good teacher.

horrible customer service. All com munition was because I…read moreinitiated it. When I did get to talk to someone I was given partial information and made at trip all the way to the location only be told "they made a mistake". while sitting in lobby for it be squared away I got to hear a call on speaker with the worst customer service ever.

Like most companies these days, Apria suffers from staff shortage. HOWEVER, Heather demonstrated…read moresuper powers in obtaining the help we needed in a complicated situation with Medicare. She never gave up, kept us informed and was very pleasant to work with. Practice patience; they're giving it their best.

Absolutely abysmal customer service. I attempted to return my deceased father's equipment he leased…read morefrom them and the woman at the front was probably one of the rudest least compassionate human beings I've ever encountered. Her smug and demeaning attitude was insulting and hurtful. She wouldn't do a return because I didn't have the backup oxygen cylinder with me. I offered to bring it over and return it, but she informed me quite rudely that they were the only ones authorized to transport the cylinder. I attempted to make an appointment for them to pick it up, but she ignored me and left the desk. Seeing no closure, I left. I left the equipment on the porch of my dad's house and I guess they wanted it back after all as they came and got it the next day. That could have been the entire transaction, but the aforementioned woman at the office decided to make it a traumatic experience for me. Avoid this company like the plague that it is.