1. Betty Nugz

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Santa Fe, NM

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Betty Nugz

5.0 (2 reviews)
Open • 10:00 am - 8:00 pm

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Kure

Kure

3.3(15 reviews)
0.5 mi

Very knowledgeable and excellent products and loved the drive through, wish there were more of…read morethem. Staff extremely helpful.

I visited Kure on Cerrillos Road in Santa Fe today and was extremely disappointed by the lack of…read moreprofessionalism and customer service I received. I specifically asked for the lowest-priced sativa edibles, but the employee assisting me, Rajani, directed me toward one of the most expensive brands instead. When I requested Wyld edibles, she attempted to give me a CBD product, despite my clearly requesting raspberry sativa edibles that I have purchased from this location before. Her demeanor throughout the interaction was unpleasant and dismissive. When I handed her my ID, she placed it on the counter rather than handing it back to me. While that may seem minor, it contributed to an overall experience that felt discourteous and unwelcoming. The situation became even more frustrating when I discovered that my change was incorrect. I was owed $0.90, but after Rajani told me she had placed my change inside my bag, I arrived home to find only $0.40. I called the store to address the missing $0.50, and rather than receiving a simple acknowledgment or apology, I was met with even more rudeness. Rajani showed no apparent concern about the discrepancy and abruptly ended the call without an apology or even a courteous goodbye. This is not about 50 cents. It is about basic respect, honesty in transactions, accountability, and professionalism. I have shopped at this location before, and this experience was completely unacceptable. Customers should not have to deal with dismissive attitudes, repeated product confusion, incorrect change, and rude treatment when trying to resolve an issue. I have requested that management document this incident and make arrangements for me to collect the change I am owed. A simple apology and a willingness to correct the mistake would have gone a long way. Unfortunately, neither was offered. Kure management should take customer service concerns like this seriously. Returning customers deserve better.

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Betty Nugz - cannabisdispensaries - Updated October 2026

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