Ann and husband made quick work of securing and processing a tricky ER order for loftstrand…read morecrutches on JAN 30 - 1 bus. day before medical coverage changed to the unknown on FEB 1. They needed ER notes explaining why I couldn't use regular crutches and got them from busy Presbyterian ER. They also loaned us a short crutch on the interim as it took late day JAN 29 to 30th to get approved. Nice couple who understands regular and dual coverage ins. 5-STARS

Rented a wheelchair for when I came to visit my grandmother. They were so nice on the phone and…read morefor the week it was 85 and they picked it up on Monday because I left on Saturday and they were closed. Inside the store is a lot of great products for people needing extra assistance. The woman and man working here are both so nice and helpful. We got a wheelchair that was foldable with the feet holders. It went on dirt trails and easily in an out of the car. My grandmother got to see a lot, thank you!

Staff doesn't know what they're doing AND they lied to me. They were also rude and discourteous…read more The impression is that the staff has received no training..

the worst imaginable customer service. I was discharged from the hospital on Aug 22 with orders…read morefor oxygen tanks to be delivered immediately. My wife called seven times to get oxygen delivered. On the eighth call she told of them that she would go to the press. A few hours later oxygen tanks were delivered by a driver who said that that he had just been hired an hour before This morning my wife called to request new tanks and also to pick up a plug in oxygen maker that A&R had forced us to rent from them at a high daily rate. The oxygen generator was too enormous and loud to be useable. The customer service representative was extremely rude. She claimed that our insurance policy required us to rent the oxygen generator. However she didn't even know what our insurance company is. after further probing she said that they will pick up the oxygen generator tomorrow and also take away my essential oxygen tanks!!! Shocking Customer Service and an appalling company.

If you have a choice I wouldn't recommend HME Specialists LLC…read more My first experience with HME was when they sent us home from the hospital with a heavy suitcase sized oxygen concentrator, that I had to unload from my car...and the POS was broken! HME took 2 more trips to get a working oxygen concentrator delivered--they actually said there wasn't a working concentrator available. This got resolved after a call to our insurance company. Really didn't think it could get worse--Last call to HME for replacement oxygen tanks we were notified there was no home delivery available. We had to drive to HME to exchange our empty tanks, the receptionist helped unload 12 tanks--none of the uniformed guys helped. No surprise--the billing is a mess, invoices are very disorganized and they continue billing for services not processed through insurance. When you call "Billing Questions" at (505) 888-6500 x2000 the only option is to leave a voicemail--they never return messages.

I needed CPAP supplies since March. They kept telling me my doctor was not sending my prescription…read moreover. Come to find out. My doctor has sent over clinical notes from my visit which had my prescription in it. They never bothered to look and read through the notes. They figured that my doctor never sent a prescription over. So finally after 2 months of waiting. An awesome wonderful worker named Mark finally helped me. I'm hoping things go through. I did get a message telling me I should be getting my supplies in about 3 to 5 days. Hopefully things go well I get my supplies.

Like most companies these days, Apria suffers from staff shortage. HOWEVER, Heather demonstrated…read moresuper powers in obtaining the help we needed in a complicated situation with Medicare. She never gave up, kept us informed and was very pleasant to work with. Practice patience; they're giving it their best.

The Absolute Worst. Started sending a bill after service was cancelled. Worst customer service I…read morehave had in years. The hold times and AI are ridiculous. The employees are hard to understand, untrained and follow some crazy script where they continuously apologize instead of finding solutions. If they keep sending bills for products that I did not order, I will contact the BBB and Attorney General. From what I have read in the complaints it seems that this company might be taking some advantage of seniors. I found another company that answered my call and set up service immediately. Rotech is also in Santa Fe, and they answer their phones with real people.

I tried Southwest Care pharmacy on the advice of a local friend, having run the gauntlet of Smith's…read more(aka Kroger), Walmart, and Albertson's. Albertson's will sell you your prescriptions for goodrx prices, BUT their service is hit or miss: while trying to effect a transfer from out of state for the third time, the telephone of the pharmacy was crackling in and out, so I punted to Southwest for the next try. Southwest timely executed the order with no fumbling BS, and their prices were less than 1/2 those of goodrx. They don't take goodrx, and with these prices, who needs it? I had an old prof who told us that 'getting it right, and getting it right the first time...are first cousins.' What a concept! SIX STARS!

I'm 74 years old and have used many pharmacies over the years. Without Southwest Care Pharmacy is…read morethe best ever. They have a large staff and they keep busy filling those scripts. Fast, accurate, respectful and friendly.

I rlly just don't like Walgreens. The one by my house sucks so bad. This location was a lot better…read morethan that. Pharmacy line was medium and it moved fast once again I hate Walgreens but if you're gonna go anywhere go to this location.

This is the WORST pharmacy in Santa Fe. They are overworked and understaffed. It's almost…read moreimpossible to get through on the phone and always a long wait. The locations on Airport and Cerrillos are better. I've put off writing this for a while but moving all my prescriptions today.

Not again, traveling and this was not a good place…read more Restrooms needed help. Sales on Christmas were not posted at register

The absolute worst customer service I've ever experienced. I understand that the store is short…read morestaffed but there is no excuse to be vulgar to customers.