I have had a locker here for many years. Live in a condo and there is never enough storage space…read more Love the hours-open so many hours. always clean and very well kept. I have tried other places, but in my opinion this is the best. The only concern I have is the washroom. I wish it could be kept cleaner, but realize they can't go in and clean it after each person uses it. I would recommend this storage locker for sure.

A nightmare of an experience. The worst customer service and support money can buy. Overpriced,…read moreunorganized, unresponsive and unsafe. Moved in for a year to see prices increase, basic needs not met around the facility, and staff who don't care. Moved out to save money and gain peace of mind. Terrible.

This facility doesn't even deserve one star! The indian lady that works there is unprofessional and…read moresuper rude! I would never recommend this place to anyone. She tried to sell me a much bigger storage then I needed and when I asked to see the smaller unit she declined. The way you treat paying customers is disgusting and it was sad to witness the manager do nothing about this woman's behaviour. You get 1 opportunity to impress your customers and you guys failed miserably. Furthermore, I have asked to be removed from your email distribution list and I am still getting them. Worst storage company ever! Beware! Btw, this is the Scarborough location at Victoria park and steeles.

Had an absolutely horrible experience dealing with Access Storage (Victoria Park Ave location in…read moreNorth York, ON). Don't risk it storing your valuable items here!!! The storage unit was burglarized (possibly an inside job) and they did not properly investigate the matter - despite assurance provided that proper camera surveillance is in place when I initially signed the rental contract. On top of this, after filing a police report upon their request, the company did not liaise properly with the insurance company and basically absolved themselves for taking any responsibility to find an appropriate settlement. Attempts to follow up with both Access Storage corporate office and the insurance company over months now have been beyond frustrating and fruitless. Worst customer service and lack of professionalism I have ever encountered!

I've been stopping in at this location regularly to drop of Fedex packages for pick up. The…read morelocation is easy to access, not too crowded and you are greeted by Carlos; a dual employee for Access Storage and Fedex. Parking can be a bit muddy and its just an easy turn off industrial. Be mindful that Fedex pick ups occur every day of the week except Thursday.

We have been using Access Storage Cambridge for many years! Carlos has been amazing to help us get…read morethe right size storage for our needs. Even in an emergency situation (basement flood), he's there to help! So grateful! Thank you!!

Absolutely horrible. Never, ever store your items here…read more On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out. I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill. I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company. I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away". They continue to refuse any sort of resolution.

I feel neverus at the begging to have to make order in Stouffville ON becausef my location is BC…read more different state. I try and do it. all related extro jobs I faced like accepting delivery, locker's key etc. are solved by manager Ms, Josephite by phone conversation and email communication. She arranged acceptance delivery for free, and mailed key to my location in Vancouver accordingly. I feel safe about it.no worry to make space to store in a different ON state. and fulfill my first navigation with them. Nothing bad, Nothing worry. This time, I also need available service, and know well about their improvement by instant online-chat to answer all my questions. and a pleasure thing to do is earn $ 25 credit in my account by writing such review from my deep heart. Because I will satisfy my own customer overseas for my service in Canada, a different country. Good, Better goes towards in half a year! Thanks.

I've been using Access Storage at this location for almost a year now. So far so good. Hopefully…read moreprice stays the same *cross fingers*... The initial interaction was a bit off when I inquired about prices. It seems like every few days they gave me a different price. Then they ignored me for a bit in my email exchange initially. I'm not sure why or whether it's their emails servers not receiving my email follow ups. I questioned the price fluctuations and their reasoning is that the system updates the price based on how many storage lockers are available at that given size. So a smaller locker could be priced more expensive than my current larger locker just because it's the last one left and it's on the first floor while my larger one is on the 2nd. I mean it doesn't make sense to me but at the end I found a locker that was cheaper than when I was first quoted and I'm glad I got a bigger locker. Keep in mind there is no light in the storage locker so I bought a little portable headlight that I leave in the locker. The female staff I spoke to was quite helpful and friendly after I confirmed renting them. The management tells their staff to ask people to leave reviews on Google, which means the reviews are not all organic over there. I gave it some time now that it's almost a year, I think I can give a fair assessment. In the winter months the main door that's closest to my locker / closest to the entry gate is sometimes frozen shut. But there are other doors along the side of the building where you can enter from so it's not a concern. In terms of security, you have to key in to get into the gate and also into the building. I haven't had any issues with break-ins so far. I have my locker on the second floor but it isn't too bad. They have storage elevators to allow you to move your stuff up and down. I think out of a dozen or so times, i've been there over a year, I only ran into one time where the storage elevator didn't work and I had to carry my stuff up the stairs. Another one time there was someone using the storage elevator while I was trying to move stuff in. They have a moving cart near the elevator too in case you need to move a lot of things at a time.

Our initial experience was very pleasant when we inquired about climate control. We were told in…read morethe summer months their facilities have climate control, therefore, my belongings will NOT grow mould from the HUMIDITY! I specifically asked about the summer months, as a friend of mine used a different company last summer and had to throw out all of her furniture and clothes that were stored for three months. Seeing that my belongings have been stored since the middle of March when Covid hit, I went back this past weekend to find mould on my sofa and clothes! It was EXTREMELY HOT AND HUMID inside so couldn't stay long. There was mould growing which shows their "climate control" does not help for summer months!! I was told today by one of their managers that climate control only includes heating during winter months. I would NOT RECOMMEND using their facilities during summer months!!! I am a first time customer, and I would never use their company again! I'm extremely disappointed and if I had known about their lack of "climate control", I wouldn't have used this company!!

As per their website and contract they calculate rent on per week basis. After I moved out less…read morethan 1 week into the new, fully prepaid 4 week term I was told that a refund of $215.45 will be mailed to me within couple of weeks. 2 months later there's no refund, no calls returned, no emails answered. The facility itself is overpriced, the ceiling height inside the unit is barely over 6' and my unit had a large I-beam column next to a wall interrupting what otherwise could have been a useful wall space.

Dishonest and incompetent staff…read more I had a terrible time at Access Storage. When I arrived to get my stuff after 3 months of storage there was s pad lock on my storage. I went to the front desk and they said payment was not made. I told the desk clerk that payment was made I could show him the transaction on my phone he refused to look at it. After a lengthy argument he unlocked my storage and he said he would speak to his boss. I removed some items and put them by the doorway when I returned a lamp was missing. They do have a sign saying they are not responsible for stolen items but does a sign give you the right to steal. The padlock was gone the next time I went and I never received an apology.