I always have a great experience with XYZ Storage. The locations are always clean, well-lit, and…read moreeasy to access. The staff has been professional and helpful whenever I've needed assistance, and the move-in process is straightforward. Security is important to me when choosing a storage location that I can recommend with confidence, and I felt comfortable storing my stuff or referring my clients here. The loading areas and elevators are convenient, and the overall state of the properties are well maintained. If you're looking for a reliable storage facility with excellent customer service, I would recommend XYZ Storage without any hesitation.

SCAM ALERT!! Raised rent $150 a year first payment claiming they miscalculated. Refused to honor…read morethe contract I signed.

Furniture moved to Muskoka Island, I have used Protrans 3 times this summer to move heavy furniture…read moreto our island in Muskoka, they quote you a price up front and don't change it. The delivery people are fantastic they want you to be happy with the job. They will assemble and take away all packaging(for a reasonable charge). pick ups have been on time and they call when half hour away. I wish more businesses were like them

Terrible service. Broke the drywall on stairs after being late 1 hr in the 2-5pm window. One of…read morethem stank like alcohol really bad. And no masks on EVERYTIME I checked on them Did not complete assembly of my king size bed even though they were here 2.5 hrs! They had to return with another group a week later, leaving me and my gf to sleep on mattress on floor with a half built bed staring at us. My graces this was a terrible service. On the phone with office people barely speak English and were rude to my gf. They tried to double charge for the assembly even though was not completed first time and the next crew had to go to hardware store to buy bolts as the first crew stripped them all!? How the hell they broke the bolts without building the bed fully I'll never know And the guys they sent the second time damaged my bedroom floor! Now supposedly someone will come from them to fix these damages. I wish the store didn't deal with these idiots. I doubt they will send a professional. I should have saved the money and time to build my own bed. Never buying from that furniture store again, ever!

I had my items stored in the North York facility and my locker was broken into. My boxes were…read moresmashed, my items were crushed, broken and thrown around and stolen. I was told by the Manager that "this is happening now". After one year of paying for a lot of money for this unit just to have my items vandalized, and stolen! Please do your research and find a more secure storage facility that has proper and real 24 hour surveillance to keep your items safe. I do not recommend this place.

I have been renting my unit from them for over 4 years and they are amazing. They have accommodate…read moreme when I had to upgrade and downgrade because of space. The units are always clean and the grounds are always maintained even in the winter months. They were also able to give me really good rates for the units, I am always able to get a hold of someone when they are open and they are always able arrange or help me when I have a question or concern. The two gentleman that run the office are friendly and great people to chat with.

My issue was not with the moving truck, the issue here is the customer service when returned on a…read moregas gauge location and the extra gas charge. When I picked up the truck the gas gauge appeared to be at half and the paperwork gas area highlighted indicated to be the same. So when I returned the truck I made sure I added what I used and the gauge was in the same location, at the half point. Unfortunately for me when I returned the truck I was changed an extra $18.37 for gas because they said it was at the 9/16 mark not the 1/2. This was so small of a discrepancy on the gauge and is so minuscule you would have thought for customer service they would have just let it go or said something to me. Nope, nothing just changed my card. They don't pay for the gas anyway, the customer does. So because of this I rate 2 stars. I have rented many U-Haul vehicles in Southwestern, Ontario and this is the first real customer service issue I have had. Maybe I have been lucky! If Susan and Michael the Customer Advocacy Agents at Stockyard's want to disappoint a customer over a fuel gauge mark discrepancy, a litre of gas and over charge me an extra $18.37 over and above they need customer service training as soon as possible. Just felt ripped off and not treaded restfully over this small gas gauge issue. So make sure you read and understand your bill before you approve payment or it will cost you! Paul Williamson, Disappointed and was a Loyal U-Haul Customer.

I would have left a negative review if I could. We reserved…read morea storage unit a week in advance with u haul. After receiving the renting confirmation email I called them, making sure I was so good to go. They told me I was all set and just to come in at least 30 min before closing on my moving day. We went first thing in the morning, and were told that they didn't have the storage unit I reserved. No explanation, no help. They said they wouldn't help because "their is nothing we can do", was their exact words. It didn't make sense considering they had other units available and it was THEIR mistake (my booking was legit and they could see it), they should have been able to somehow do something to honor our rental agreement. But true to their words, THEY DIDN'T HELP AT ALL! Basically didn't give a s**t, told us we could just pay for the next size up (65$+tax for a 1 foot difference to my booking?! WTH) And that's it, no others options, no solution. No courtesy discount on the next available size for THEIR mistake, no apologies. It was terrible, I was exhausted and baffled, got to be the worst customer service we ever had. The staff called the manager, who refused to help! The manager was actually so unprofessional and told the staff to charge us full price or just ignore us and get us out! So after one hour without trying to fix their mistake, they just completely ignored us and started serving other people with us still sitting there in shock. We are now left on moving day, due to leave the country in few days, and now with no storage to move to! How is that even possible U haul?! Absolutely shameful

While facing the daunting process of relocating 3 1/2 hrs outside of the GTA, we looked on line at…read morereviews of many places. This company stood out. We contacted the company and dealt with Amanda who was, in a word, FANTASTIC. Amanda arranged a link via phone and as I walked through my house, she asked what was staying, what was going how much help packing did we require, etc. We also wanted a 2 day move...moving everything out on one day and having it delivered the following day. Based on our needs, Amanda drafted a quote, advised us on the number of movers we'd need, the number of trucks, etc. She was bang on and an absolute pleasure to deal with. On the day of our move out, the first team (Junior, Cooper, Fabio and Adrian) arrived on time and ready to go. We escorted them through the house, garage and backyard and told them what was being moved vs. remaining items. Junior said to leave it to them and they started loading the truck. Cooper was a wiz at wrapping furniture in moving pads, Fabio arranged items to go out first and Adrian did grunt work. All four were a pleasure to deal with and were extremely careful in ensuring items were packed securely. Working as a team, they had our house emptied in about 5 - 5 1/2 hrs (almost exactly what Amanda quoted). The following day, Truck One arrived as scheduled on time with 3 of the same team members (Junior, Cooper and Fabio). They immediately started unloading. When they were almost done, Truck Two arrived (perfectly synched with Truck One going emptied). On that truck was Adrian and two new faces..,Austin and Stephen. This team of 6 had the trucks emptied in no time, putting boxes, furniture in the correct rooms all while being cognizant of not damaging anything. When done, we tipped the movers and thanked them for their efficiency. They were amazing to deal with. In reflection, every interaction we had with the staff was nothing short of stellar. You hear horror stories about moving companies and Rent--a-Son couldn't be further away from those stories. They were everything we had hoped for...careful, efficient, friendly, fast and mindful of your things. By the way, our final bill came in just under Amanda's quote..no hidden charges..everything laid out as she explained. I highly recommend them and would use them again.

I specifically called Rent-a Son because I was looking for a company that does not charge a 4 hour…read moreminimum. I didn't have a lot of stuff to move and I knew it would not take long to go from my house to the storage unit. I was quoted $615 for 2 hours and 45 minutes. The whole moving experience took 55 minutes. The company is refusing to give me back some money stating that I was charged a 4 hour minimum because that is what I signed up for. I was misled by them. I do want to say that the movers themselves were amazing. Unfortunately I got ripped off and I will never use them again.