I always have a great experience with XYZ Storage. The locations are always clean, well-lit, and…read moreeasy to access. The staff has been professional and helpful whenever I've needed assistance, and the move-in process is straightforward. Security is important to me when choosing a storage location that I can recommend with confidence, and I felt comfortable storing my stuff or referring my clients here. The loading areas and elevators are convenient, and the overall state of the properties are well maintained. If you're looking for a reliable storage facility with excellent customer service, I would recommend XYZ Storage without any hesitation.

SCAM ALERT!! Raised rent $150 a year first payment claiming they miscalculated. Refused to honor…read morethe contract I signed.

They have really cheap unreal prices online, but when you call someone just got that unit, if you…read morehave to resort to dishonest practices to get the attention of clients, I shudder to think what they are like as a company to deal with

Be very wary of anything these guys say. This is a poorly run business that likes to point fingers…read moreat their customers. The suggestion that they would seek to bring extra support by involving the district manager is a farce. At the time i had a locker there, there were breakins to other lockers, and i learned that I was suspect because i had been seen on multiple cameras walking around talking on my cell phone. I was contacted by this district manager who from the start was rude and abrasive while I tried explaining that poor cell signal strength caused me to move about in attempt to gain better signal. He said he was not convinced and would be reviewing the recorded images and from then on I could only access my locker during office hours despite that i pay for and they advertise 24 hour access. Next time I tried to use my code to enter the facility, it would not work. The person in the office who helped fix the problem, must have been instructed to call the police, as I had only been jn the facility for about 10 minutes before being rather startled by Metro Police officers arriving and arresting me as I was collecting a few things I wanted to bring home. As I sat in the police station interrogation room an officer informed me that the police were examining my locker contents to a list of stolen items from other lockers. One of the items I was asked about was a 46 inch Panasonic LCD TV which I said that was basically brand new and in the box and that i had the receipt for. Unsatisfied with my explanation, the officer suggested that i stole the receipt as well. Fast forward a year later and my criminal court case is finally heard but not before a receive a registered letter from district manager informing me that I had 10 days to vacate unit and I was not allowed to enter facility and if i was found in the facility I would be arrested again, this time for criminal trespass. I paid a moving company $2100 to recover my possessions. They packed and transported everything on my behalf At the trial in which I had been accused of theft, theft over $5000, and possession of stolen property, the items, mostly electronics, I was accused of taking were not the same as the items seized from my locker. A Sony receiver from my locker was not in fact the missing Sony surround sound receiver, as affirmed by the owner of the missing item, in his testimony during the trial. Not a single item that police seized was in fact not belonging to me. Remember the Panasonic LCD TV for which I supposedly stole the receipt for as well. My girlfriend had the receipt, which clearly indicated the number of card used in a debit transaction matched perfectly with the TD/CT debit card attached to the bank account belonging to my girlfriend and myself, After rendering a not guilty finding and explaining why, the judge admonished the crown attorney for having allowed the case to get to trial. So even though I never get an apology, its all good in the end, right? Not exactly, Storage Mart and Access Storage turns out are the same company, and years after the trial I again have storage unit but with another company, and out of the blue I receive a registered letter demanding that my locker contents be removed in 3 days. Signature at bottom on page, same district manager who brought the false charges in the first place. Go on Storage Whatever you want to call yourselves this week, respond to my negitive review but if you claim this never happened or that I am lying, i would be thrilled to have to get a copy of the trial transcribed in order to help aid the defamation suit i would seek against you. Posting it here would just be a bonus.

Saved us! We looked for an outdoor parking space for weeks and had no luck. Public Storage on…read moreHobson was so quick to help us. Max and his crew are so friendly and professional. This is the only place we will be recommending to anyone who asks. Right location, right people, and right prices!

Stay away from this establishment! They are total crooks. Despite purchasing the insurance we have…read morelost. When we moved our things in we, unfortunately, had the mishap of having 2 boxes that were left outside our unit. We received a phone call from them the next day saying we had two boxes that had remained in the hallway. I was grateful and thank them but and let them know that I was in between Montreal and Toronto and not back for another 3 weeks only when I returned I was informed that they had thrown away my boxes. I was absolutely stunned and frankly devastated because the value of the boxes was very important and precious to me. I was offered no compensation and was told that the management doesn't want them to keep anything for customers. And that the cleaning crew threw out my two boxes. That is obviously not what they did with the boxes. I stayed for a full year in their establishment in despite this since most my things were already there. I offered a reward to get my things back but obviously never got them back.

We have been a customer of Storage mart for over 20 years. They have always been present and…read morehelpful whenever I needed to speak to them. The facility is kept clean and air conditioned which helps when dropping off or picking up storage items.

As always, Storage Mart makes renting very easy. This time I arranged the rental online and then…read morewent to the location to complete the booking. Wendy is always a pleasure to deal with. Very friendly And helpful. She called me after I booked online to tell me she would have everything ready for me when I came in. I have had nothing but positive experiences with Storage Mart Warden.

just moved to Toronto from Halifax and needed to keep our families contents in a safe, secure, easy…read moreto access storage and choosing the Public storage on vine ave was easy... Got help from Haroon and Antonio who were the nicest guys to work with who took care of everything... would absolutely recommend them. Thank again for making it painless and best of luck in the future.

This is a scam…read more They double billed me for my storage unit. I cancelled on the day they told me to and still received a charge on my credit card. When I reported this they said once there is a charge they can not issue a refund. I've dealt with other Public Storages where this isn't the case. This specific branch is scamming people by billing them twice.

Public Storage is ideal. We were referred by our mover, JP Moves You (excellent movers, btw) and…read morewe are not disappointed! Dunsen, the Manager, found me a great deal on an 8 x 10 and handled all the initial paperwork, etc. He is professional, personable and understood our needs perfectly. Susie handled a few of my calls/questions. She's fantastic and lovely. Eric handled our first "move in" of boxes. He was terrific, kind and patient! The quality of the facility is basic but clean, dry and cool, and access is easy. The value is excellent. They have periodic specials and great deals for long term storage. Definite 5-Star Facility ... And the people who manage the facility are wonderful!

I used this facility to store my belongings while I was between apartments late in 2017. From the…read morevery first phone call they were pleasant to deal with and eager to help me. I used movers to move my things (El Cheapo, who were familiar with the storage unit and also great to deal with), and had NO issues moving in or out. My storage locker was indoors, behind a locked gate which I was able to access almost anytime I wanted with my own personal access code. I was able to get deal for my first month, and they were able to pro-rate the second month, as I was not there for the full period. I hope to not have to put my things into storage again, but should I have to I would definitely be back to Public Storage on Jefferson. ** During this experience I also met a person with my EXACT first and last name. Same nickname, same spelling, and born one day apart. An added COOL factor to this experience :)

Sneaky added fee with no indication it was to be applied. This mandatory insurance is nowhere in…read morethe purchasing process and even when putting your credit card in there is no indication there will be an added mandatory fee of $30 a month! The Better Business Bureau needs to know about this as no other storage I've used has had this sneaky fee. A fee must be communicated before purchase, not after in the fine print. In addition the manager is very rude and does not listen to customers. There is no customer service going on at all - he interrupts and talks over you when you are making a complaint. DO NOT USE this storage.

StorageMart on Evans! Great Service for a Storage Unit! They made it easy for me to purchase and…read morecheck in! I felt I was checking into a FIVE STAR Hotel in Aruba! Julius hCS

My experience at Etobicoke location was great. Staff was friendly and helpful, the promotions…read moresuited my needs and the unit was clean. I definitely recommend the Etobicoke location (near Costco) for your storage needs

They had a great $1 first month deal. The location is kinda inconvenient to get to if you don't…read morehave a car, but the customer service was class. The staff are very knowledgeable, patient and kind. Ghadeer usually greets me with a smile and she's super helpful. I would totally come back again if I need a storage unit.