This was our first RV experience. After this experience, I would hesitate to rent an RV again for a family trip in the future. We selected Access RV based on their excellent review at the Utah location (the main office). However, we do not feel Jackson location is up to the bar of the main office.
The local manager Kody was nice and responsive. He let us take the RV earlier than 2pm and called us ahead to make sure we would arrive at their new location. During the trip, I always got timely responses from Kody in calls/text for any problems.
Some detailed comments:
I watched all orientation videos a few times beforehand, but I still feel the orientation/introduction process was too rush during the check-in. If you did not ask, you would probably miss something on your trip. Fortunately, we took the video while Kody was introducing the RV, so we did not need to remember so many things in a very short time. Their website claims all their RVs are 2017 and 2018 models, so I expected a pretty decent shape RV. However, the RV we got looked old and had 14000 miles on it. The floor and the couch looked old. When we picked up the RV, the gas was not full and water was not full (we requested the full tank of water). The black tank was not dumped completely (we were told some previous renter used non-RV toilet papers).
Once we drove out the RV and headed into our first RV site near the Yellowstone west entrance, We found a few other issues: a couple of curtains seemed not working well and could not be fully opened up; Windshield fluid was empty and the bugs/dust could not be washed off while driving. When we arrived at our first RV site, we found out even more problems: the water heater was not working and the water hose was missing. Kody asked us to buy a water hose at the RV site and he reimbursed us later. However, we did not have any hot water for the first night. The next day, Kody drove to our RV site and fixed the water heater for us.
We did have another unexpected issue, but it was not Access RV's responsibility. The skylight lid/cover got cracked during our trip in Yellowstone and we did not know what happened. Our cell phone had no signal which prevented us from calling Kody. I had it fixed in a repair shop near Fishing Bridge RV Park and was charged about $100. When I returned the RV, I was told if I had it fixed at Access RV, I could be charged $200.
Overall, our first RV rental was not very pleasant. We thought a local non-chain RV company should have better service and newer RVs, but we were wrong, even though the local company charges more than the chain ones. read more