If I could give this guy less than 1, I would! We called to see if he could come out and take a look at a new refrigerator in our RV . My husband explained to him what he had tried. He did not ask the man to tell us anything to do to fix it or ask for a discount, or anything else. He only asked him if he could come out and help us.
His reply was, "Well, I don't know when I can get out there, but I'll tell you my prices right up front. I charge $150 to come out and $120 per hour, and I do expect to be paid!" He was very rude! My husband told him he appreciated knowing the prices up front, and, of course, we intended to pay him. When my husband asked again when he could come out, the guy replied, "well I'm pretty busy, and I really don't need your business...
My husband had the phone speaker on. Before the guy could finish, I said, "Don't worry, you're not going to get any of our business!" I couldn't believe how rude this guy was! I am a stickler for good customer service, even if you can't help. We also try to always treat people the way we want to be treated. I'm not sure who this guy was. He never told us. There may be other people who work there who are nice, but not this guy! We hung up and called Dr. RV. Read my review on him! He was great! read more