I saw a great deal on a stang online here, I called, Morgan answered my questions. He was honest,…read moretold me that a guy was planning on buying the car in a few days but first comes first serve. I hopped on my car hoping they would trade my car for their car, upon arrival the vibes were excellent. Easy and smooth trading process, transparent information about the car I'm wanting. No hidden details, everything was answered . Kali D was very nice and personal. Paperwork went smooth, she explained everything, kept up with casual conversations. Mauricio the sales manager was also pretty coooo, I asked for a poster off their wall and of course they hooked me up. I couldn't help myself I felt like a kid in a candy store. They talked me in to a nice warranty on the new whip, and I left without even test driving LOL (I'm crazy), but I felt confident. You want something just go for it, don't be a wuss. Thank you for the everlasting memories - already hit my first cars and coffee with it within the first week.

They were specifically asked to communicate via email. Additionally they were not given my phone…read morenumber. Since then they looked it up elsewhere and I have been getting nonstop calls from them even after they acknowledged that I requested email communications only. At this point they are on my phone spam list and periodically checking shows they are still constantly calling from their sales department. I've moved on to another dealership that is willing to work with me, not force me into their schedule. I've also attempted to get servicing on my vehicle there but was then quoted all these diagnostic costs and upsells. Eventually I stopped working with them and am now doing all my truck servicing at another dealership. I've been in the SC area for an over 20 years and every time I give them a "second chance" they do the same crap. I'm suspecting it's a management directive for this particular dealership to basically screw over the customer for as much money as they can as I get significantly better interactions and service at two other dealerships I've worked with elsewhere.

Go ask for David!! Wow. Never had someone put so much…read morethought and care into my vehicle. He was so extremely thorough for everything he looked for and worked on, he was communicative and kind- fixed all my problems and really went the extra mile to help me. Highly recommend this shop, and please ask for David in the service department. 10 stars if I could!! Seriously give this guy a raise! Also big shoutout to the general manager Alex for all his help as well. David- thank you so much!

I wanna make a buyer‑beware alert about Subaru Solterra (same platform as the Toyota bZ4X)…read more In a little over a year and under 13,000 miles, my Solterra has repeatedly failed to start because of a dead 12‑volt battery, even when the main traction battery was mostly full. Each time the 12 V drops, the car lights up with "system stopped," brake and ABS errors, parking brake unavailable, and other random faults, and then simply refuses to go into drive. I've now been stranded at least 7 times in a year. I've followed Subaru's instructions after jump‑starting: leave the car on for an hour to let it recharge the 12 V. Despite that, the problem keeps coming back. I don't leave high‑draw accessories plugged in, and this started very early in the car's life. At around 10,000 miles I reported the problem to Subaru during scheduled service, so there is a documented history. I've since learned that this is not an isolated fluke: Law firms and owners are pursuing class‑action cases alleging that Subaru Solterra and Toyota bZ4X models have a defective 12‑volt system that lets the small auxiliary battery drain and die prematurely, leaving drivers stranded even with plenty of charge in the main pack. The lawsuits claim Subaru and Toyota knew about these issues but failed to warn buyers or provide a lasting fix, and that some owners have gone through multiple dead 12 V batteries in just a few thousand miles. forums and groups are full of similar stories: brand‑new Solterras and bZ4Xs with repeated 12‑volt failures, dealers blaming accessories or user behavior, and people being told to just keep jump‑starting and driving I bought this car specifically to have a reliable, winter‑capable vehicle in the Tahoe area, and instead I'm carrying a jump pack and now a solar battery tender just to feel semi‑confident it will wake up. Meanwhile, my 2012 Mitsubishi Eclipse with almost 90,000 miles has been more dependable than this brand‑new EV. If you're considering a Subaru Solterra or Toyota bZ4X, Stop. please research the 12‑volt battery issue and the ongoing lawsuits before you sign anything. If you already own one and are having similar problems, I'm actively looking for other owners, forums, and legal efforts to join so we can push Subaru and Toyota to take this seriously and provide a real fix or buyback. If you want details on what I've seen, what codes and errors show up, or how to document incidents for lemon‑law purposes in California, feel free to message me.

Horrible experience with them. Just tried making an appointment for our Kias at work, the women was…read morecompletely rude. Happened 5/22/26 at 3:40 pm or so. Would never recommend this place for any type of business. I understand that not everyone might be like that working at that business, but that women represented the organization horribly.

My 2021 Kia forte went through warranty for catalytic converters and jezreel Hernandez helped me…read morethrough all the process highly recommended

Great customer service…read more Abel. Is awesome. He is very responsive and friendly. I really liked the communication.

Avoid This Volvo at All Costs…read more Do not go to this Volvo dealership. It's pure bait-and-switch tactics. The pricing listed in their app or online means nothing once you walk in the door--they will try to double charge you and refuse to honor what was quoted. When questioned, all I got were excuses like "a manager isn't here" or "prices went up." For reference, California Business & Professions Code §17500 and §17537.2 make bait-and-switch advertising illegal. Advertising one price and then refusing to honor it is not only unethical, it's against the law. This is not an honest or transparent business. Save yourself the frustration and take your car somewhere that values integrity and customer trust. Definitely not the kind of service you'd expect from Volvo.

We had a fantastic experience with Oscar, the BMW tech guy who spent a quality 60 min explaining…read moreall of the tech nuances of the 2025 X3-30. He walked us through each of the key apps and also helped us set up our phone BMW app to our settings. Oscar explained things in a clear and concise way and was patient in answering our questions. Kudos to Oscar. He represented Monterey BMW extremely well.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

Was looking for a new truck to replace my 2011 Silverado. Chevrolet did not have the inventory so…read moreI started looking in gilroy GMV and found the perfect truck. Went home thinking maybe a little closer to home. I showed GMV Cadillac in watsonville the print out of the truck in gilroy ,they said they would match but not the color $41000.00 bottom line. No problem they said. I would recommend them to anyone. Great job alahandra.

The oil change was done promptly. I have no complaints regarding the service…read more But. my profile was not updated. There was a 20,000 mile discrepancy between my current odometer reading and the invoice- see photos. I was promised to get a survey from GMC to rate the service but It has been sixteen days. Thus, I deducted three stars for those stated complaints. Invoice # 412985 Customer # 16706 Please note: the download photo of my invoice failed

Great people., Great car, and great transaction --- I talked with Mike, and Charlie. I was…read moreconcerned, The hybrid Pacifica is a complex van to understand. It had very low mileage and was on consignment Mike and charley walked me through all the new technologies, procedures and even setup my Bluetooth connection. I have owned many cars in my over 7 decades. I have had many good and some bad experiences with car sales people. These guys seemed more interested in assuring my happiness than making a sale. Many thanks

I saw this 2016 Audi allroad at this dealership 2 weeks prior to my purchase date at a "good…read moreprice" and wanted to have the sales person/owner; Charlie Yeo send me a video and he would not use the online format I suggested and was somewhat unreasonable so I decided I didnt want to make a 2 hour trip based on pictures. Two weeks later the price was adjusted over $1000 less to $6999 + gov't fees = $8,068 so I drove up the hill and test drove it for 38 minuets. I drove it on the freeway twice, pushed the speed, manually shifted it, hard breaked it and stopped to check out some of the electronics and found the drivers left mirror was faulty. The glass was not fixed to the movement motor and about to fall off. Not a big deal but technically a "safety issue". We arrived at the dealership and did a check on all the lights and had no problems o I decided to get a bank check to buy it based on me thinking all I would have to do is spend $200 on replacing the mirror and assembly and a check up. Now I know all used car sales are As-Is and final but he reason why I am writing this is because I want to share my Post Story. After driving it down the hill and 3 days later a warning light came on "Stop the vehicle immediately and check fluids". The radiator resivor was empty, I purchased gallon, another gallon and another until I took it in for an assessment. I needed a water pump which was my worst case thought for this vehicle and common for this model at 123,000 miles. I would have spent the $1600 fixing it but I was also told " the timing chain was stretched". This is a $5-8,000 fix for both! Dispite Charlie telling me "you can have somebody look at the car here" and him asking me to "sign off on the mirror that we won't fix it" what I was told days later was that the "check engine light should have came on much earlier" I was also told something else that has led me to believe that this dealership knew this vehicle needed major work. Another odd statement front Charlie was that "your plates and registration should come in the mail in about two months". I know dealers have 10 days to have sale documents into the state but based on personal experience this rings very...odd. MY LESSION: I would have better lost $200 having an independent inspector look at it and drove back rather then loose $8,000. When you go to THIS DEALER take a mechanic or hire an inspector. The Best Dealer placard that they have on the wall is not what I experienced because after this unit being on there lot for months I am of the opion they should have auctioned it off rather then knowingly selling a vehicle for 8k that is worth 3k base on the work needed. I took my one-time large VA disability check and threw it away! As long as this place has been in business I may be the minority opion but this is just BAD BUSINESS.

Excellent Service. Manish the manager was able to accommodate me with an beautiful new SUV, at a…read morecompetitive price, when my "guaranteed" reservation at another company fell thru. Manish was knowledgeable, professional, courteous and patient. He extended my reservation several times to accommodate me. I originally thought I would have it for 4 days and I kept it for two weeks. I was very pleased he could help me like that. Avis at 630 Ocean Street is highly recommend!

If I could give 0 stars I would. I used to think this was a great rental car service,,however 3…read moretimes now I rented a car months in advance and twice I had to wait a long time for someone to return a car but instead she tried to give me a cargo van!!! Not what I rented and the second time she tried to give me an electric car, again not what I rented or wanted.. and I just recently rented a car 3 months in advance and got a call from Mary the day I was supposed to pick up the car saying they might have a car for me and to call in the morning to see if there is one for me!!!! WHAT????? I called the next morning and sure enough there weren't any cars....How and why does this happen??? I rented a car 3 months in advance and there are no cars??? All she could say was she is sorry. Well that really doesn't help me when I need a car!!! I have rented from them many times in the past and just recently it has gone way down hill FAST!!!!! Do yourself a favor so you won't get left hanging without a car and rent from Enterprise down the street