I just bought a new car from My Kia. I've now bought 4 cars from them over the years. When I go…read moreto buy a new car, it's the only car dealership I've even gone to buy a new car. I like cars made in Asia and think they make the best cars for your buck. I've never to have a major repair done on any of the cars I've owned made in Asia. And I've owned 8 of them. My salesman, Mike, was cool. He never once pressured me to buy a car. if he had said, 'What do I have to do to get you into this car today?" I would have walked out. But he didn't. I've never been in sales, but I do know about that "Always closing" selling technique. I stopped by about 4 times to ask questions about the car when I went to Home Depot or Kohl's on an errand. I first saw the K-5 about 4 years ago and thought it was the best-looking car of the similar cars made by other car makers, but I wasn't looking to buy a new car then. So, when I decided it was time to buy a new car, the K-5 was my first choice. I'm well aware they sell cars across the street. I went home and figured out what I would be willing to pay for the car. I went back; test drove the car and made my offer. Mike took my offer to somebody, I've never figured out who they are, and within 15 minutes, they accepted my offer. I was satisfied with the deal and assume they were too. Then it was on to all the extended warranty stuff. Tino was cool too. He knew I was interested in that and didn't push me. He just did his job. If I didn't think this was going to be a good dependable car, I wouldn't be buying it. At 77 years old, this is may be the last car I buy. But if I do buy another car, My Kia is the first place I'll go.

A heartfelt thank you to the General Manager, Brian Verdin who helped us get our new 2027…read moreTelluride. He is incredibly professional, attentive, and consistently goes above and beyond to take care of us. We are truly grateful for his exceptional service and for the way he continues to make us feel valued as customers. It's rare to find someone who genuinely cares, and we sincerely appreciate everything he does.

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

Do not purchase service plan when you purchase your car…read more I paid $2500 for a 5 year service plan... I've had my car for three years and it turns out that I was only allotted six oil changes during that time. The service counter quoted me $174 for my oil change. Quick Math tells me I was ripped off I paid over $2500 for service that would've cost me $1000... I asked to see my contract and it clearly says five years and nowhere does it say in plain English that you are only allotted six. Looking at the contract, it looks like I had 12 oil changes for five years Obviously these guys are snakes and will tell you anything to sell. I'm mad at myself for falling for this scam, but I'm more mad at them for pushing people to buy stuff that is clearly a rip off. Obviously always read the fine print

We had a fantastic experience with Oscar, the BMW tech guy who spent a quality 60 min explaining…read moreall of the tech nuances of the 2025 X3-30. He walked us through each of the key apps and also helped us set up our phone BMW app to our settings. Oscar explained things in a clear and concise way and was patient in answering our questions. Kudos to Oscar. He represented Monterey BMW extremely well.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

Excellent work !, Excellent customer service! Very easy to work with .Very transparent about work…read morerequested to actual need. Fair pricing.

I called and asked how much to rebuild my alternator for 99 Toyota Solara V6 and was quoted…read more$138.95. I brought it to Osuna instead of Gilroy Generator & Starter Inc (they quoted $145) but since Watsonville was closer and cost less, that made my decision. Had someone pick it up today with my card and they charged $181.54. They questioned it and the response was, it cost $175. Which was the total before tax. They'd called to say it was ready for pick up without mentioning that it was more than the quote. I won't use them again and I won't be referring them to anyone since they don't honor their quoted price.

Rodney was so courteous and professional, and helped us find what we needed at Seaside Cadillac…read more Rodney and RayJohn were so helpful and ensured that we got our new license plates when we needed help getting that done. Cannot thank them enough for their support!

I recently leased my first Cadillac here. Tony, the sales manager, greeted me and was more…read moretransparent than any dealer I have dealt with. He handed me off to Rodney for a test drive of a new Lyriq. What a great machine. I've had ev's for ten years and nothing compares. But it was the customer service that made the difference. Between Tony, Rodney and Ace (yes, that's his given name) the finance manager, it was the smoothest, most enjoyable car buying experience I've had. Highly recommend the car, the dealership and th

I brought my Kia shortage in to Freedom Body Shop yesterday to have them help fix a scratch on my…read morebumper that needed to be replaced. They had the car ready for pick up in a little over 24 hours and did great work! The staff was nothing but friendly and kind. They also did a beautful job cleaning my car when I picked it up which was a pleasant surprise. Definitely recommend this business!

When your car gets violated you have two choices 1 junk yard or 2 go see Tony at freedom body shopread more

We have been looking to buy a new car for a bit and decided a new Toyota was the way to go. We were…read moreundecided on model, waffling between the Highlander and 4Runner. What we soon discovered is finding these cars in stock with the options we wanted was not as easy as we thought it would be. Enter Cisco.He was an absolute star in finding our car. We were picky, not only about color, but also wheels and extras.What we wanted seemed to be a unicorn, but he persisted and found our dream car within a couple of weeks. What wasn't on the car he found was easily added at the dealership after delivery. Cisco was patient, knowledgeable, honest and kind. We never felt pressured to buy even though we drove several SUV's to find the model that worked for us. We could not have asked for a better car buying experience. Cisco kept us informed throughout the process. Marco handled the financial aspects and got us out the door with our new car quickly. Kudos to Toyota Salinas for a day stress free buying experience! Need a new car? Go see CIsco at Toyota Salinas.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

The service department continues to set the bar for excellence. It starts with one amazing human of…read morea service manager, and that trickles down to all the service advisors. I've never had a bad experience and the Team always takes very good care of me. I actually look forward to bringing in my Truck so I can hang out with the crew and say hi. Thank you once again to the entire Service team and all the technicians.

0 stars. They towed my car here costing $230-$240…read more At first they said they didn't have my tire. Then they "found one" and replaced the tire for $351. They replaced the popped tire with the wrong size. I called and they said they'd refund the tire and not the towing. I told them they'd endangered myself and my mother and sister. Jules said "it's not dangerous to drive with one mismatched tire." She also said "We wouldn't have sent you out knowing it was unsafe." Which means they didn't know the tire was wrong, or they knew it was wrong and thought it was dafe." I asked her if it would be cheaper to refund the whole experience or to go to court. She took my address to ship me a refund for JUST the tire.