At Kragen, they go the extra mile…read more.. (Man. I should retire from my job and go work in marketing and advertisement.) Anyway...I digress. Let me just preface this review by stating that I've been to numerous auto parts stores over the course of my 25 years on this earth. While their prices aren't the best of the best, Kragen has something that most other auto parts shops don't have. A store in just about every city you can imagine. No, seriously. If your town has more than 10,000 inhabitants, it's likely that there's a Kragen. Or if not, then it's probably in the town over. I was able to special order parts I needed overnight with no hassle. Nick, the store manager, was incredibly knowledgeable, helped me find the best priced parts that would arrive most quickly, and was kind enough to throw in a courtesy 10% discount. When I showed up 30 minutes before close later that day to cancel my order, he stayed even though his shift was over, to personally attend to my needs. That's truly the definition of customer service.

"On O'Reilly's website it states that they do 'rotor resurfacing.' (See screenshots). I went to the…read moreshop to ask if they do rotor resurfacing, and they answered no! I didn't expect a lot from O'Reilly's, but come on. Don't waste your time here

Townsend Auto Electric is a business that sells auto parts and formerly specialized in electrical…read morerepairs. It's a unique auto parts store in Watsonville... Unique because of the personal service they give. The guys at Townsend Auto Electric are very helpful and knowledgeable. Recently I needed to buy an air control valve for my car and I had a price of $347 from the dealer. I went to Townsend because they've always done a computer search to help me find parts that were more reasonably priced. I walked out the door after paying $219 for the same part. They saved me $122! That's impressive! I've also bought parts for my classic car there! They sold me chrome lug nuts that I couldn't find anywhere else. And guess what? They have them in stock! I highly recommend the store for your automotive needs! Try it out... And save a chunk of change and remember... You'll always get service with a smile!

Nice that there are still some old school auto parts stores around. Needed some brake rotors…read moreturned and had trouble finding an auto parts place that would do it. Not only do these guys do it, it's $25 each, which is a great deal. New rotors would have cost me over $100 each, so big savings. While the chain stores have a bunch of younger guys with a little bit of training, the guys that work here know what they are doing, and they've been doing it a long time. I'm glad these guys are here in my town, and I hope they stick around for a long time.

It's so nice to go to an auto parts store that still feels like an auto parts store. This O'Reilly…read morelocation really impressed me. The staff was very friendly, and they knew their stuff. Too many auto part chains hire nothing more than cashiers, who know little about the products. I felt very welcome in this store.

Sometimes quick sometimes slow. To be expected. Always the right parts or fluids though. Works…read moregreat for me. 5 stars

I worked downtown 33 westlake ave for 6 years. Miguel the main district manager is the only one…read morewith power to transfer employees to another store. I asked to move store after a year downtown dealing with theft everyday of transit people. after 6 years of the same next month next month. Idk why he still didn't let me change store. I went through 5 managers they all quit year after year. now I tried to apply & those managers told me my application flagged I can't work at any autozone. I put my 2 week notice but was ignored. I was loyal for 6 years. Loyal worker treated like this. I don't know why l get flagged. I never stole I never got corp called on me unlike some people he does favoritism to. I never asked for a raise. I only asked to move store but was ignored for 6 years. They will drain you until you quit. Miguel has favoritism becareful working for him. 6 years loyal worker this is how he keeps a not fired 6 year worker. Downtown had a lot of robbery's a lot of problems. He does not think that is loyal enough to be transferred to a safer store.

Just came in from the rain to grab some new windshield wipers. As we walked in we were meet by…read moreChristian with "hello!" and "how can I help you?" He asked the make and model of the vehicle and gave us the specifics right away. Even came out from behind the counter to help us pick out the appropriate wipers, checked the car wipers hook outside even. Very positive, helpful and charismatic attitude. It's too few & far between where I feel that we come across that kind of easy customer help and service these days. Thanks Christian, It was a great way to end the year!

Customer service is awful wouldn't recommend this auto store I needed a battery for my deceased…read morehusband's truck and they were rude wouldn't explain how to remove and replace the battery

Disrespectful staff and insanely high prices!! The staff is laughing and joking around while…read morecustomers are waiting in line!! On top of that, on my visit on Saturday at 7:25pm, it says on their website open till 8pm, but at 7:25pm the store is closed :(

I went in Saturday 4/11/26 with a dead battery and no good wipers on a rainy day . I want to…read morerecognize Jose L from Watsonville AutoZone. They went above and beyond by helping me change my battery and windshield wipers. They were patient, kind, and very helpful. Great customer service! Thank you Jose !

We just bought our new car! Nathaniel & Felipe were amazing…read morehelp with helping us get an AMAZING deal on our 2025 jeep grand Cherokee that is perfect for our family! Thank you to everyone that works there you guys are amazing!!! Until next time! If you're wanting a new car / trading in an old one this is the best dealership you can go to hands down!

I brought my vehicle in for a suspected manufacturer warranty hybrid battery issue. Intake was…read morefairly easy, and it took 1-3 days to get approval from Ram. After that, communication completely stopped. I had to call or text every week just to get updates. Multiples times to voicemail no answer. It took over 3 weeks for the parts to come in. About a week later, I received a text showing a $0 estimate and that my car was ready for pickup -- with no consistent communication throughout the entire process. The whole warranty repair took about a month. To make matters worse, my key fob was returned ripped. I asked the service advisor about purchasing a replacement cover and never received a response. Now I'm stuck having to replace a key fob after a month-long manufacturer warranty repair. Customer service here is poor. I understand this was a warranty job, but I guarantee you wouldn't receive this level of service if you were buying a vehicle. I would recommend going to another Dodge dealership.