Accent Marble and Granite recently installed 3cm Typhoon Bordeaux granite countertops and island top to replace the lesser grade granite that was installed in the spec house we purchased 13 years ago. My husband and I couldn't be happier with the outcome!
We initially found Accent via routine internet search and Yelp reviews. We reached out to Chuck Knapp (sales) who impressed us with a very timely response and a detailed proposal based on the sketch and preliminary information we provided. Subsequent proposals we requested to fine tune details were turned around by Chuck in hours.
Before making a final decision, we met with Chuck in person and toured the facility. They have an investment in state of the art equipment along with years of experience. We told Chuck that we had a very specific vision for how we wanted the countertop seam done and how we wanted the colorations in the granite to flow; and that It could be a deal breaker if they couldn't do it that way. Instead of saying "yeah sure" as some less ethical salesperson might say just to seal a deal, he said he needed to first consult with his craftsmen to be sure they could deliver on that promise. And indeed they could.....with the stipulation that we come to their facility to oversee and approve of the placement of the templates on the slabs. At that point, we knew we'd found a partner and not just another fabricator. And at a price significantly less than the other fabricator we were considering.
Communication is key!! The research we did on this type of installation uncovered how many homeowners assumed way too much, so we assumed nothing at all. Accent not only welcomed the discussions and emails about our expectations, they incorporated all of those final details in the contract. No assumptions on anything including edge finishes, island radius, sink profile, granite cutouts, sealing and ongoing maintenance/warranty.
The end result is we keep going into the kitchen to admire our new granite. The seam is possibly even better than we envisioned. Smooth, well matched and level. All of the demi bullnose edges are pristine, including one on the sink edge - a small cost that paid off in a more custom look. Not a chip or scratch anywhere. The radiuses on the island are gorgeous.
The only post install concern we had pertained to the under cabinet reinforcement of our granite composite under mount sink. We'd read conflicting accounts of the best way to accomplish that. We just wanted to be sure that best practices had been followed. Chuck and Jason, the owner of the company, came to the house to check it out in person. By the time they left, we were 100% satisfied. I bring this up not as a negative, but as a big positive. I have great respect for a company who truly does understand customer service as Accent clearly does! read more