I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.

Great place, super nice woman behind the front desk, not a bad price either. I didn't know what was…read morewrong with my car, it just wouldn't start sometimes. Me and some guys were trying to figure out what the issue was for almost two weeks. They had it for two days, got the problem figured out, got my starter relay replaced the next day, and fixed my window buttons without even charging me for them. As long as I live in Lawrence, I'm taking my car here whenever I need a fix. 100% recommend!

Dale and Ron's always friendly and fair. They diagnosed an engine problem and informed me that the…read moremanufacturer was conducting a campaign to replace the engine for free. I contacted my car dealer and they confirmed. THANKS TO DALE AND RON'S I RECEIVED A NEW ENGINE FOR FREE.

Sorry for the late review. As always the service was great and very friendly. I had it towed for…read morewhat appeared to be serous electrical issues. I also asked to check on an engine hesitation issue thats been going almost 2 years. Two prior mechanics could not fix it. They fixed both in one shot and at a great price. First time I've been happy my car broke down. Drives like new. Thanks guys. Worth the wait Chris B

Garber is great! I won't take my truck anywhere else in Lawrence! I wasted a lot of time with other…read moreplaces in Lawrence. Just take it to Garber!

Jake saved my car and my sanity. He told me exactly what was wrong with my car after I spent…read morehundreds at another place, how much it would cost to fix, and the problem was actually gone after the repair. This type of honest and knowledgeable service has been incredibly elusive, so I'm very thankful I found Jake's.

These guys have a lot of integrity which is super awesome. I am always nervous around car people…read morebut I ran my trusty test just to check and see, and they passed! I brought my car in for an oil change after my cross-country move to Lawrence a month or so ago. When I was leaving, I told them they could look it over to see if any other work needed to be done and that, if the air filter looked bad, I'd be more than willing to replace it. I mentioned that specifically because we replaced it about a month ago. They said our air filter looked brand new and that everything else was totally in order (we got the car souped up, $600 with my old mechanic, right before the trip so this doesn't surprise me at all). Test passed!! Oil change for my Chevy sonic was ~$60. They don't have an area to wait or anything which is no big deal if you can have someone take you somewhere else (like a coffee place on Mass) or walk yourself (it's less than a mile). It's not the best area to walk through because of the high traffic. I understand that because they are so small a sitting room might seem silly. They also really liked having a lot of time (like a few hours for an oil change scheduled days in advance) so you wouldn't want to sit their anyways. Their parking lot is difficult to navigate because they have so many cars just kind of there. I think I don't understand why because I'm not a car person. All I know is, I was terrified of hitting something because they are so close together. Basically, cosmetic/convenience issues but a mechanic with integrity will always get at least 4 from me because they can be so hard to come by.

Commenting in hopes someone sees it before hiring Harris to do any work. They've had my truck on…read moreand off since August 2025, and it's now October. My truck was blowing hot, and I assumed I had a ac line leak. They told me there wasn't a leak, just the control panel needing replaced. They charged $350 to do this, and when I got the truck back it didn't blow at all. They continued by putting 3 or 4 new control panels in, and in the end said they finally fixed it, but now there was a leak and needed another $530 to fix it. I ONLY agreed to continue because they confirmed the truck was blowing properly now. I took it home and it's not blowing at all again. I went in today and they now say it's likely not the control panel at all, but they only agreed to refund $335 dollars or leave the truck with them again after being argumentative and treating me like an idiot. My issue is simply the fact they tried the control panel multiple times, never fixed the blowing issue, lied and said they did so I'd spend another $530 to fix the leak, and now they say it's not the control panel at all. Such a scam. Stay away!!!

I have been servicing my vehicles for over 10 years and been satisfied with the quality and the…read morepromptness of the service. I just made another appointment for next week.

The shop I'd been doing business with for 20 years decides to no longer work on domestic models…read more They recommended Don's. I've had work done there twice now. Quick turnaround, good work, and Barry at the front desk is helpful and good-humored.

I had gotten my car fixed at Dan's auto in 2022 and I was 21 years old. For reference, I do not…read moreknow much about cars, and I feel as though I was taken advantage of for being a young uneducated woman. I have a 2010 mercury, Milan . I went to get my tire rod replaced in 2022 because of annoying squeak. The tire rod was replaced. Conveniently the next day after getting the car fixed the gears on my vehicle had shifted upwards which restricted me from placing my car all the way into park. Since the car was not in park all of the way it didn't allow me to take out the keys out of the ignition. I had notified an employee at Dons auto about the problem. They told me basically that they had nothing to do with the new problem and if I wanted to have it look at it they would pay for the towing but I would have to pay for the service. But if it they didn't cause it I would have to pay for the tow and for the inspection. The customer service was very rude, short with me and not understanding at all. I didn't not end up getting my car towed because I felt as though they would place the blame on me therefore more money out of my pocket. The occurrence of the issue was conveniently right after I had gone to Don's auto. This issue still brothers me, my car is still broken and that is why I decided to make this post. Also to help other young woman from being taken advantage of. I will not be going here again.

Got a flat in the wee hours of the night/morning on a road trip and got towed to this place to get…read moreit fixed. Walked in at 7:33A and was out by 9:20A or so. Super helpful, efficient as others have said, and affordable. Jimmy at the counter was super nice too. Would 100% recommend this business to anyone traveling who experiences an unexpected car emergency in Lawrence or surrounding area.

Poor Customer service from "Jimmy" rude, and hangs up in your face. Told me after asking for a tire…read more"Everybody has the same story" after only trying to state my company is nearly 2 hours away.

TRUST- that is what Richard's Westside 66 is all about. They have been providing impeccable…read moreservice for my car for about 22 years. Richard is extremely knowledgeable and honest. You can believe what he tells you! He is one of those dying breed who value their integrity, honesty, and reputation above all else. I would rate Westside 66 as 10 stars if possible.

I came here the morning after I had a small accident on the highway. They fit me in right away and…read morecould not have been nicer or more understanding. They were extremely knowledgeable and made me comfortable knowing my car was in goods hands. They stitched up my car until I'm able to get a piece replaced. Definitely recommend to anyone who needs some minor auto repairs. Thank you west side 66!

Brandon at Elite is really awesome! I highly recommend giving him a call. He is fair and…read moreknowledgeable.

A service engine soon, light come on my car. Took my car into Elite Automotive, and it ended up…read morebeing a Mass Air Flow Censor. It was an easy fix, in and out the same day. I recommend Elite Automotive, hands down.