I contacted these guys to schedule an appointment for an estimate to upgrade my HVAC system. They were supposed to come out Friday afternoon. I called the office that mooring to confirm the appointment, they did. I took the time off to be there. As it was getting closer to the end of the window, I called the office to ensure someone was on the way. No one answered, I left a voicemail. No one ever showed up or called that day - which was super frustrating. The following Monday I called again, but no answer. No one ever called me back to respond to my voicemail or apologize for missing the appointment. I understand stuff happens, but just keep your customers in the loop. I can't speak for their quality of work, but that level of customer service is unacceptable. read more

I'm not really sure why anyone would run a business this way. AC Sure Plan installed units at both of our buildings. After we needed those units serviced, they began to ghost us. This forced us to use another contractor. Come to find out, not only were most of the units incorrectly installed, 2 of them do not even have filters. Those units are practically shot and in need of replacement after only 1 year of use. After spending over $70,000 with this company, you can bet we are looking to litigate. read more

Called for a quote with replacing an AC system, received a call back. Yuli came with his team and inspected my air conditioning , I thought it needed to be replaced but he was able to fix it somehow within two hours! Amazing and saved me money!! Highly recommended read more

Main contractor ServPro hired them remove AC after water damage. Once they knew it was insurance they charged exuberant fees. $1500 just to remove AC. Even with such high fees, technician did not show up twice, wasted lot of my time. Finally when technician arrived, he was trainee, did not know basic things was with his supervisor on facetime. Complete disregard to craftmanship. Later I checked with other companies, this company charged me three times what other companies would charge. If you are using their services make sure you call few other companies to check on prices. read more

Here's our experience. We've had problems with our ac for a while. We knew there must be a leak bc our freon kept showing up as low/empty. We've had to have it refilled a few times. We called AC Sure in August to have it checked once and for all. They used their gauge and assured us that no leak is detected. They didn't have any other of their equipment to diagnose further. They charged $280 to refill our freon and told us they would come back for free to follow up and ensure that it was ok. So for the follow up visit this past month, it was an hour past the scheduled appt window, they're still not here and we get no call. My husband finally calls and they say they are over 20 miles away, "stuck in traffic". We reschedule. Same thing happens again. No courtesy call, my husband has to call to find out the same thing "stuck in traffic". Finally someone shows up but can't do anything bc they don't have the right equipment. So then the owner comes, sees that there's definitely and obviously a leak somewhere in our system. He says he will send someone the next day to refill our freon for free as service recovery and also to give us a report to give our HOA. And guess what, no one shows up the next day. No one calls. That was a Friday. My husband waited until Monday. We both tried calling several times and left voicemails. We did not received any call back. Thursday (one week later), I call again, one last time. I finally get an answer. They send a tech and our freon was finally refilled at no charge. They get a few stars for refilling our freon, and they seem to be nice people... But not answering our calls and not honoring our appointments (or even calling to update us) is a no no. read more

AC Sure Plan - What it cost to refill Freon - Heating & Air Conditioning/HVAC Near Me - San Diego, California

This review has been long delayed, and I just wanted share that my half a dozen interactions with these guys been great. They're reasonably priced, honest and professional. Each time they've come to do repairs or unit replacements, I am left very happy and satisfied with their craft and thoroughness. I highly recommend these guys and they're my go to for any HVAC issues for my home and business. read more

Where do I begin? First, I want to say thank you to Robert Mays for being so pleasant throughout the entire project. Through a series of conversations (and messages), I came to trust that AC Shore was the right company for the job. From the very beginning I sought out three (3) quotes from three (3) different companies, and AC Shore stood out as the best - from both the design plan, to the price point. And it goes without saying that Robert was very helpful and professional throughout the entire project. In talking with Robert I found out that he went to school for HVAC and Direct Digital Control systems, which gave me even more confidence in his ability to complete the project as quoted. This was a project for an investment property with a unique architecture, which made it a challenge to design and install a new HVAC system that would work effectively and efficiently, but at reasonable price point. This project was made even more difficult because we live out of state, and had to coordinate between Robert and the tenants through many phone calls. But no matter how many phone calls or questions that I asked, Robert patiently answered all of my inquiries, and got back to me quickly whenever I left a message. Throughout the four (4) days needed to install the new system and remove the old equipment, the AC Shore team was very professional, respectful, and easy to work with. They took time to appropriately test the new HVAC system, and made sure to clean up after themselves prior to leaving. Ultimately, they installed a new system that is functional and efficient, and I'm confident that Robert and the AC Shore team will not hesitate to take care of us should we have any unforeseen problems in the future. Overall, we are very happy with AC Shore...with the HVAC system installed, and with the service and work performed. We certainly appreciate the wonderful people working at AC Shore, and are particularly grateful to Robert because we feel like we've gained a friendship through this experience! read more

One of the other reviewers (tali b.) made it sound like they do not charge to come out and provide an estimate of the work. This is incorrect: I called them and they want $75 to come out and provide a repair estimate. After I posted this review the owner called me up and was angry that I reported the truth. He threatened me as follows: "if you do not take the review out I'm telling you that I'm going to sue you". read more

Last week our house was being painted.. right in the middle of the heat wave. No issues.. We'll just run our AC.. Until it stopped working.. with all of our windows covered with plastic. Talk about zero airflow. I called the companies we usually use. It would be a week, two weeks or more before they could come out to take a look. So I got on Yelp and started looking for an AC company with good ratings. Actually pretty hard to find. Found AC Sure Plan and called them. Now.. they were slammed like all the other companies but they were able to get someone to me the next day. He was running late so he got to me about 2 hours past my appointed time but I was kept up to date on his progress so I knew what to expect. When he arrived - he diagnosed the issue in about 5 minutes and had it fixed and back up and running in another 10. I will be calling these guys in a week or so to come do my yearly maintenance on my system.. Oh.. and I have American Home Shield. The problem with my AC was a covered repair item but the company who they dispatched to fix the problem couldn't get to me for a week and they had HORRIBLE ratings everywhere I checked. and AHS wouldn't re-dispatch to someone else.. So I cancelled the service call. If I am going to pay someone for something - I want to make sure that I give my hard earned dollars to companies who care. This company, Ac Sure Plan .. cares. Quick service.. Reasonable pricing. read more

Highly recommended !!! I had a problem in the downstairs unit - I really need service fast - after opening yellow page and get discourage from the response (some told me they can come in 10 days some wanted to charge me up front for the visit ), I called my friend who knows everything and everyone - she told me to call AC Sure - which I did and I am so happy I did - First - they came the following day , checked the unit - and gave me few options how to solve it , the price was reasonable , the service was great efficient friendly and honest - I even got a follow up call from them to make sure I am happy and all is working well. I sign up with them on a service plan insurance which is awesome and will save me money in the future. AC SURE is the BEST!! If you are looking for honest company who does a great job - give them a call!! read more

If you are looking for professional AC installation, and the commitment to back up their installation, then this is the company for you! Part I: The bid, the negotiation and the install. The bid was competitive and fully disclosed their scope of work. The owner showed up five minutes early to our appointment which immediately gave us a good impression (the other companies showed up right on time or late). The bids were all around the same range, and even though he didn't have to (we were already going to work with him) he found a way to lower his bid a few hundred dollars to help save us money. The install workers showed up promptly and finished their work quickly. Also, the admin at the office called to make sure everything was working properly after the install. We felt really cared for and taken care of. Part II: My husband. Yesterday our AC stopped working in our house (yes it was the hottest day of the year and San Diego was melting in heat and humidity!). It also happened to be Labor Day weekend. We called the office at 4PM on Friday. The admin said that all their people were booked up until Tuesday since they were not working Labor Day weekend!! Oh no!!! I mentioned to the admin we recently had a baby and our biggest concern is our newborn is going to overheat. She said, "let me call the owner and see what we can do." After about 15 minutes, she called us back and said the owner would personally come between 10a-12p on Saturday and see if he could solve the problem...ON LABOR DAY WEEKEND!! Wow, we were shocked and needless to say extremely grateful! Anyway, the owner called at 5PM on Friday and asked us if we had checked the circuit breaker. I sent my husband to check it out, and my husband replied, "Circuit breakers look good." Since that wasn't the problem, the owner came out on Saturday at about 10:30. He checked out the AC unit, looked at the circuit breaker, flipped a few breakers, and like magic our AC unit worked again! It was the circuit breaker tripping after all....not a proud moment for my husband. So if your looking for a company to install an A/C properly, provide excellent customer service, and go above and beyond to make good on their work, this is the company for you! Thank you AC Sure Plan! read more

This business must be avoided at all costs. Not only is the owner a fraud but the entire company is built around the idea that the more money the make off of you, the better. There is no bargain here, despite their advertising that professes otherwise. I was quoted at least 20% more than the nearest competitor - okay, I can live with that. They were friendly enough in the beginning, but I should have trusted my instincts. Here's where it gets interesting: the price nearly DOUBLED after my service was in mid-stream! This is completely illegal. You can't quote service higher than the agreed upon rate (and in writing, I might add). Also, the work was shoddy and I had multiple issues with leaky ducts, and guess what? My electric bill skyrocketed instead of going down, which was why I contracted them in the first place. Caveat emptor! read more

Great customer service from the moment you call until the completion of job! Very reasonable prices and very informative for someone that doesn't know anything about this type of stuff. No hidden charges and flexible scheduling, which is hard to come by these days. I definitely will recommend to my friends and family and will be using them for future needs. Thank you AC Sure Plan for being an honest company that keeps your word and genuinely cares about your customers! read more

We had AC Sure uninstall and reinstall our AC compressor to gain access our backyard. They are a rare company these days that are completely honest, and perform the work exactly as promised in a timely manner. I can't say enough about my experience, and plan to tell everyone I know about what a great company they are. I have the company that I will for sure call if ever need heating and AC service. Thank you!!!! read more

The workers that came out to my home were very friendly and nice. It took a lot less time than I had expected. Even when they ran into some complications, they were able to figure out a way around it and got the job done correctly, saving me money and time. I recommend the company because of their low price and great work. read more

I have been using these guys for 2 years now and all I can say is wow. They show up on time and know what they are doing. They service my Ac unit and my heater for $99 for the year. my thermostat wasnt working properly , they got that fixed for cheap. If you need AC or heating I would use for sure . read more

When we decided to install an air conditioner, we did general research on the Internet and then interviewed four companies. Our installation was a bit tricky partially because we were asking them to also replace our 30-year-old gas furnace with an electric heat pump. After the interviews we decided on AC Sure Plan and worked with Robert Mays. He was wonderful. Whereas other companies struggled to find a workable solution for our situation, Robert's suggestions were creative and ingenious. He worked with us until we came up with a system perfect for our needs. The installation team arrived on schedule, did the work efficiently and left our site clean. They did everything they promised and at a very competitive price. They returned promptly to address a minor problem and stayed in touch throughout the inspection process. The crew was competent, professional and friendly. We particularly enjoyed working with Robert and have already recommended him to several friends. read more

I received a call last week requesting that I post my review for AC Sure Plan on Yelp. I told the person that they really don't want my review on Yelp. I did not have a good experience. She understood and mentioned that she would pass on the information to the owner. Haven't heard back from him as of yet. So here goes... Air conditioner wasn't working so they sent a tech out to trouble shoot. After about 30 minutes he came to the conclusion that the Freon had leaked out and that he would need to come back with the Freon later that day to run tests for any leaks and add Freon. A couple hours later someone else showed up with just the Freon and said that the system checked out OK - it most likely wasn't due to a leak in the lines, although he didn't run any tests or diagnostics on the system because he didn't bring any of the equipment. Sure enough the Freon leaked out and I had to call them back to run the tests and add more Freon. Sure enough they found a leak and got it repaired before adding more Freon. And they only charge another $125.00 for what they were suppose to do the first visit. When I mentioned my displeasure to the crew, they looked a little embarrassed and just said, yeah, our boss is really cheap. If you want to be: 1. Overcharged 2. Require a second visit to get the job done right 3. Be overcharged a second time Then this is the company for you. Otherwise keep looking for a reputable company. read more

Air conditioner stop working, so I called and got a coupled of quotes for service repair. The first guy spent 30-45 minutes looking at the thermostat, condenser and the a/c unit. He said the unit was old and quoted us $10,000 to replace it. Tom L came out to look at the same unit, thermostat and condenser. He was very friendly, professional and acknowledgeable. Tom asked if we recently had electrical wiring done. Just so happens, our breaker box was upgraded to accommodate our new solar panels. Tom figured out that the electrician that installed the breaker box and panel incorrectly wired the air conditioner. He spent over three hours diagnosing the situation before he found the problem. Tom suggested we have the electrician return and correct his mistake since it is still under warranty. In addition, he gave us a 20% discount since he did not do the repairs. Bottom line, Tom L did an outstanding job, was very honest and saved a us a lot of money on purchasing a new unit. He is highly recommended and I will definitely call on him again. read more

I had 22 year old Ac and furnace in my condo. I replaced it with Goodman Ac and Furnace system by using AC Sure plan on November, 2018. During the installation, a tech broke the sprinkler. It flooded my place and the condo below. Ac Sure insurance plan covered all of damages very quickly. The Ac and furnace have been running very quietly w/o any issue so far. I recommend AC Sure Plan for their service and high quality on the installation. read more

I disagree with some of the reviews about them showing up on time. These guys show up early every time! 1 time for estimate, 2 times for installation. Pricing is extremely fair. They are efficient and do not waste your time. The only reason I did not give them 5 star is they did not finish the job as promised by the owner. I had to speak to Julian, the owner, to check what is going on. He, of course, sent his team out the next day and took care of it. I recommend these guys but you need to be sure what he says goes. read more

Julian is the owner, very friendly and reliable. I called him on a Friday afternoon and he was at my house less then 1 hour later.

They install a new AC unit in my house quickly and professionally, and even make sure every thing is working well a week after. I highly recommend them. read more

We recently has two new heaters and two AC units installed in our large home. After getting three bids from reputable companies, we chose AC because of their fair price and thorough and reasonable explanation of our home needs. Robert, our sales rep, immediately struck as a true, honest profession. He did not disappoint throughout the whole process. His communication and follow up remained throughout the entire project until we were fully satisfied. He respected our home and our time. His two installers were hard working and respectful. They made sure things were left in good order before they left each day. We love our AC and we love AC Sure. read more

We've had such a pleasurable experience with AC sure! We had them do an install for an AC unit on our roof and install all duct work. By far they have the best prices, I mean beat the next guy by at least 5K! From the jump there were some issues as my home is lacking space, but they were on top of it and we had to re group and come up with a new plan which was slightly more $$ but they split the difference with me ( I know, amazing right!) the install guys are hard working and respectful of our home and clean. I've had the unit up and running about a month and our home is comfortable and we couldn't be happier. A few things have come up, like registers having drops of condensation (normal stuff) and after a call to Emily they have someone here the next day! Honestly this was something I thought would cost an arm and a leg and be a stressful situation the entire process and it has been the opposite all the way through with these guys! I just can't say enough good things. I have and will continue to refer them to anyone I know! Keep up the great work ac sure! And you have a costumer for life, thanks for everything. read more

Ricardo showed up on time and determined the problem in a matter of minutes. He could have charged me a fortune claiming that the unit was broken, or at least I needed to add freon. Instead he was absolutely honest with me - it was my circuit breaker that needed to be switched into the right position and nothing more. At my request, Ricardo checked my air ducts and also told me they were fine. He even brought a new air filter from his car and replaced my old one. Great service, a very pleasant person. I will be definitely recommending this company. read more

Julian replaced my AC unit because it was making too much noise for my downstairs neighbors. He assured me that the new unit would be much quieter and he was right. Also, when I called about the problem, he came out that same day and is always prompt returning phone calls. Some other companies couldn't even come out for days or weeks. I would definitely recommend AC Sure Plan to anyone looking for an honest AC company at a good value. read more

Called them when the weather hit 90+ degrees and AC wasn't working. Was able to book something the next day. The technician showed up on time and found the problem fairly quickly. Paid $180 for less than 30 mins work and a capacitor that couldn't cost more than $40. He didn't give an estimate or advise on the charge before starting the work or installation, I guess we should have asked. Just didn't think 30 mins work would equate to $120+ in service fee. Called the owner to see if we were charged correctly, Julian pretty much said flat out "It is what it is" and "Stay cool". read more

Our air conditioner stopped working about two months ago. We contacted three other local companies before we contacted AC Sure Plan. My first contact person was Tanner who was so kind and helpful in trying to find the cost of possible replacement parts. He scheduled Tom, their technician, to come out to check the unit. He spent about 45 minutes up in the hot attic, trying to find the problem. He told us that the problem was with the circuit board, which had burned out. The other companies had said that the problem was with the fan blower motor. Wow. Tom came back the next day with the new board and fixed our unit in an hour and a half. Tom was respectful, courteous and professional at all times. Great company. read more

I welcomed the thought of installing an A/C unit because it was scorching hot especially during the days. My husband and I decided that purchasing an A/C unit was of utmost importance to our health. We went on a comparison shopping visiting various business places that offered the sale and installation of A/C units. We finally came across this business. We were impressed with their customer service in store and the price was affordable. This impression quickly changed after the A/C Technicians left. We realized that there was a low airflow as well as a leaking refrigerant. He long and short of it is that poor service procedure was carried out. We lodged a complaint to the manager who didn't respond with the urgency that the matter required. An investigation revealed that the refrigerant was poorly charge and this led to other problems. Luckily for us the problems started within the time stipulated by the warranty an so they took the necessary corrective measurement at no additional cost. That was a consolation to us but it lead us to come to the conclusion that the standard of their workmanship leaves a lot to be desired. They need to improve on workmanship. read more

Iulian received my call about a year ago to bid a complete new HVAC system with ducts and all at my home, upon a major remodel that I have since completed. His pricing was very competitive, and his service was punctual and complete. Iulian is a very nice and likable guy, and we BS'd about this and that throughout the work of the project. Here I am a year later, enjoying my AC in my home in this 90+ degree heat, with no issues what so ever. Since they did such excellent work at my home, I decided to retain their services for some faulty HVAC components in my office up in Poway. The small climate controller in my server room went out, and my usual servicemen (Pacific Rim Mechanical) wanted over $6,000 for a replacement unit! Upon changing my service account over to AC sureplan, they promptly replaced my AC unit for only $2K, thus saving me $4K! I am now in the process of another project using them in my office for my main AC unit, and already know to expect the excellent work that I've become accustomed to with AC Sureplan. I highly recommend this company for HVAC work. read more

It's nice to find a Heating/AC company that you can trust. They know what they are doing. I heard about them through a friend last year so I had them come out and check my heating and ac units. After doing a maintenance check and a camera inspection up inside the ducts everything looked good and was running smoothly. I moved at the end of last year and called AC Sure to check out my heat/ac system in my new house before I moved in. One of the ac units wasn't working but the technician quickly diagnosed the fuse was blown. He ran both units for awhile to make sure it was just the fuse. I felt very good when he was done and won't hesitate to call them again if I need them, or tell a friend about them. read more

We are so pleased with the service from AC Sure! They diagnosed our A/C problem, provided us with several options to fix or replace, and once we opted to replace, they were out in a day to install our new unit. The two workers who did the install, were professional, pleasant, efficient and know their trade exceptionally well! Will use AC Sure again and highly recommend to others! read more

Great and very efficient service! We just moved to a new house without air conditioner. Iuli came in a very short notice to give us a quote and did the installation right on time before we moved in. The prices are fair, the installers were professionals and their costumer service is awesome. Overall I highly recommended using this company on the next time you have an issue with the heating or cooling system. read more

Professional, responsive and knowledgeable. AC Sure Plan answered all my questions and made sure I had my new AC unit in place very quickly. With a big heatwave approaching, I was very glad they were so customer service oriented! Really, really pleased. read more

i am a long time customer. i called them for my rental unit, at begining of summer, they came right out, changed a part, got it working, and would not charge me, said i was a good customer. another rental unit went bad and tenent called a big a/c company without me knowing. they said unit could not be fixed, and $7k to replace. julian said it was old but could fix it, or replace it. i had him replace it for $4,500. big savings. while in the middle of installing that unit, on hottest day of year, my house a/c went down, i called julian, he came right over check everything for over 1 hour, and determined i iced it up from having dirty filters. he fixed it. then when it was time to pay the fight was on again, he wound not take any money. note: when putting in rental a/c the tenent went out, leaving her young children home. the a/c guys finished job, and tenent had not returned. they felt uncomfortable leaving children, so they waited, playing with chidren till tenent got home. tenent called to tell me they were the best guys she ever meet. the children keep asking for them to come back. read more

Pleasure to work with. They Installed a hood system and changed the ducts at my husband pastalini restaurant. Saved us 22% over the next lowest bid. Work was done as scheduled. I definitely recommend them. read more