Sold me the wrong size mattress refuse to return it because I Missed the 14 day policy by six days…read more But, after I spoke to a manager Jay, they took care of me and made it right. The guy at the counter didn't have the pull but his boss took care of it. That's all you can ask for.

A one star review is too good fir this deceptive company. I purchased a fridge and paid for…read moredelivery and removal of my old fridge. When the delivery people cmae they refused to install the new fridge saying that I had not requested installation. Who buys a fridge that does jot get installed at the time of delivery? I called the store which was no help. They would not assist at all and also told me that all sales are final and I cannot return the unit. Do yourself a favor and purchase elsewhere.

I initially submitted a review of this establishment but they did not like the review so they…read morecontacted my landlord to have it removed. Since I coincidentally didn't receive my lease renewal I removed it but now that's no longer a concern I will resubmit my original review which I still fully stand by: Ana was such a horrid and vile individual that I wouldn't suggest this business to anyone unless your goal is to bring someone else misery. She seems as if she incapable of providing truthful information or controlling her emotions when she is "overwhelmed" by phone calls. I will say outside of dealing with Ana the quality of the I received was crappy and dirty. While it is understandable the products are refurbished and not brand new it shouldn't look as if they were recently removed from a foreclosed home. The delivery driver Jason was more than kind and pleasant to communicate with. Hopefully he can guide Ana on how to be more like him when communicating with customers/clients. Having a broken fridge while being a breastfeeding mother is hard enough and unfortunately Ana used her position to not only drag out the situation longer than needed but be she was a total b**** to someone who just wanted truthful information. I initially tried to give Anna grace and thought maybe she was having a bad day as we all do but she is simply a vile individual as she dragged out providing a clean and functioning fridge for 25 days! Instead of reaching out to have negative reviews taken down simply read the criticism, see how you all could do better as a company so it doesn't happen again and then take those steps.

Excellent experience. I have been using this company for many years to replace and fix the…read moreappliances at my home and my rental properties. I highly recommend Appliances N Things.

I'm a licensed architect and have been specifying and ordering appliances for over 30 years. My…read moreexperience with House of Appliances has been the worst I've had in my entire career. I did everything possible to avoid issues -- I confirmed timelines with my salesperson, Drew, to avoid a price increase and followed up with a call. Despite that, my quote increased. After some back and forth, they did honor the original price -- but the problems didn't stop there. Drew failed to place the order, even though I had submitted it and paid in full. That delay caused major availability issues, forcing me to purchase a more expensive microwave just to stay on schedule. When I needed to change one appliance, it took weeks just to get an updated proposal. I shared my install deadline well in advance, because I had out-of-town carpenters coming specifically to install the appliance panels. House of Appliances never got back to me in time, and I missed the window. Now I have to pay extra to get the panels installed later. To make matters worse, the refrigerator drawers and wine refrigerator arrived damaged. I was told they could be repaired -- but I paid full price, and I will not accept repaired appliances. These units are required for my Certificate of Occupancy and panel installation, and I still have no resolution. I even contacted a manager and have yet to receive any help. This kind of service is unacceptable.

Yesterday, my wife and I visited the House of Appliances in Delray to select new appliances for our…read morehome in Vermont. Unfortunately, when we explained the purpose of our visit, the salesperson, Drew Meltz, informed us that we could not purchase appliances in Florida and have them shipped to Vermont. Right. We asked if we could still browse their showroom. Drew immediately welcomed us and then proceeded to spend nearly an hour going over all the appliances we were looking for: ovens, dishwasher, refrigerator, etc. All the while knowing there would be no eventual sale. Drew Meltz is the best appliance salesperson we have ever met, hands down. He is supremely knowledgeable about his products, patient, cordial and a real pleasure to work with. And their store, is superior to any of the many other stores we have been visiting. Five enthusiastic stars for Drew and the House of Appliances. Steve and Evelene Lakis

This company sent a person with only a phone, who called in to a tech, pushed some buttons at the…read moretop of the refrigerator and told me that I needed a new compressor for my non functioning freezer in my Subzero. The cost - $3500. I called another company and they sent a technician who opened up the upper panel, tested the equipment and told me that I had a burned out starter and my compressor was fine. After putting in the new starter, the freezer is working perfectly. The cost - $300. What a scam! Do not use this service.

From the owner: We are a family owned business and we know how important a properly functioning unit is. We use…read moreonly factory authorized parts and certified technicians so that we can remedy the issue promptly.

There are two ratings needed here because communication and the quality of actual at-home service…read moreare vastly different. They seem to lack the knowledge of how to set up proper telephone service, so I'd give them one star for that. Their website is above average, but they don't respond to requested written responses. The automated telephone system sounds good at first, but it's a struggle to connect to live people. They need to hire someone knowledgeable about managing that part of the business. It's not even a one-star rating. On the other hand, their service representative, Angelo, is a five-star experience. He's a level above most service reps because he's dressed in a clean uniform, speaks like a gentleman, and was a pleasure to have in our home. He vsiited twice. He diagnosed the issue, ordered the necessary parts, and then returned and fixed it promptly . He's truly a five-star representative. The four star is a drop from what it should be, because management needs to learn how to manage.

This company is completely unreliable!!! They lack…read moreprofessionalism and knowledge in this field. My whirlpool refrigerator (only 14 months old) stopped working and it took this company 2 full weeks/ 14 whole days to get the part needed after the initial inspection of repair where the tech said it would be about 3 days. We finally went back and forth with the warranty company and Flash Appliance repair for 2 weeks and they scheduled repair for earlier today 1-3pm The technician walks up to my house 3 hours late with no courtesy call and didn't know what he was doing. He got on the phone with another man speaking Spanish getting instructions on what to do in this repair. DO NOT WASTE YOUR TIME OR ENERGY ON THIS TERRIBLE COMPANY!!!! ~ Unsatisfied customer in Sunrise

Sandy from Aaxon laundry equipment is the best technician they have . He's professional,courageous…read moreand knowledgeable. Always on time and always friendly.

once again I'm using the washer and my clothes did not wash out correctly..this is my second time…read morehaving an issue with the machine and once again no one is communicating with each other or to put a sign up to say this washer does not work .. like come one .. I need a round back im staying in this horrible apartment complex so I had no choice to use the washer again .. but trust I wont be using it any more .. please do not call me or text me I just need my refund for rewashing my 1 small load 3 times

Fix master not only gave unprofessional service when they came out to clean my subzero icemaker but…read moreapparently broke it I need to now replace what was working perfectly the motherboard to a tune of $1500 Run away

I had terrible service from Fix Masters. After several visits the company still did not fix my…read moreFrigidaire refrigerator/freezer. The company even did not reply to my last text complaint about the failure to fix my Frigidaire, possibly because they gave-up on trying to fix it.