We had a problem with our home AC shutting down intermittently. We called A C Cool and they set up an appointment for us the next day. The day of the appointment, they called asking if they could come out earlier than the scheduled time. They gave us a new, earlier window and arrived about 3 minutes before be beginning time. The technician Bill quickly diagnosed the problem, which turned out to be a relatively straightforward repair. He fixed the problem neatly and professionally. We have already recommended AC Cool to a few neighbors with AC problems. read more

For nearly 10 years, A.C. Cool has been our go-to company for all our HVAC needs. We have remained with them for two reasons: excellent customer service and fair pricing. Their technicians are always prompt, professional, knowledgeable, and trustworthy. Even though we had an aging AC unit, they never once tried to sell us a new one. In fact, they did just the opposite: keeping it in good running condition with annual checkups and a couple of minor inexpensive repairs until it truly was on its last legs at 15 years old. We realized our AC unit likely needed to be replaced when it recently began leaking large amounts of refrigerant within a short time. Since replacement was going to be expensive, we wanted to explore all our options and get estimates from other companies. One company simply said our entire HVAC system needed to be replaced for $15,000. Another company said we should just replace the coil, which would cost over $2,000. Only A.C. Cool explained the costs and benefits of both options, without trying to steer us to either one. We decided to have them replace our AC unit and furnace with the ones from the Carrier Performance series. A.C. Cool made the entire process easy and stress-free. We wanted to resolve the issue quickly because the weather was heating up. So Bill, the friendly and knowledgable technician who diagnosed the refrigerant leak, immediately contacted sales rep John Moses. John rearranged his schedule to meet the same day and provide all the information for deciding whether to repair or replace, and which model would meet our needs without overspending. He patiently answered numerous questions and went the extra mile of arranging to have our old AC unit refilled with refrigerant so that we (and our Golden Retriever puppy) would be comfortable until the new unit was installed. That happened just a few days later and the process could not have been more seamless. The installation team (Jeff, Joe, David, and Abel) was efficient yet thorough. The company's owner Paul also came to ensure that everything went smoothly and was done correctly. We now have a new system that works like a charm. Thanks, A.C. Cool, for making this entire experience painless! read more

I had a heating system installed by Coy in 2008. The airflow to the distant rooms was inadequate. I called him for a "free follow up adjustment of dampers" as listed on the contract. However he didn't install dampers. I called AC Cool for a quote on a second attic furnace. Paul took a look over a week ago but hasn't provided a quote yet. I got a second quote from a Costco contractor who said that the heating furnace was not mounted properly and the ducting substandard. I received a third quote from West Coast Energy. The rep pointed out that my two stage furnace was only wired for one fan setting. He fixed fan staging issue within minutes for free. I'm in the process of receiving a quote for redoing some of the poorly installed ducting and registers. I'll also add dampers to equalize the air flow to all rooms of the house. I regret my decision to use AC Cool. I should have received another quote. I'm now facing additional cost to fix the poor installation. Update: I did receive a quote from AC Cool today. read more

Katie and Bill were awesome! As a result we got our same unit working again during the worst part of last weekend's heatwave! Great service- reasonable charges and no upselling. read more

Outstanding service. Quick and on time. Richard was an outstanding, personable and very professional associate. They are on my speed dial if HVAC issues come up in the future. Use them. read more

Wow - here is a story. It's been very hot lately and we found out that neither our AC nor our heater fan would come on. We recently had an earthquake and weren't sure if something shook loose. We called the place 3 days ago that installed our AC unit and due to one thing or another, still have not had a repairman come out. In desperation, I looked on Yelp and called AC Cool. They guy had me check a couple things first before booking an appointment. He had me check the outlet in the closet to make sure there was power (there was). Then he asked if we had replaced the filter lately ( I did last Christmas). He had me remove the heater panel and told about a reset relay thing in the upper corner - it looks like a plunger that gets depressed when the panel is closed. I held it down while my wife operated the thermostat. The fan came on immediately in on mode and when we set a low temp in auto mode. He had me make sure the AC unit fan outside was spinning before signing off. The whole conversation was about 2 minutes long. We are so happy! I hope to never have to have AC work done, but if I do, it will be with A.C. Cool! read more

I recommend AC Cool because they are friendly, capable and on time. I've used their services for years and have always been happy with them. I like their reminder letters/special deals for heat and AC tune-ups before the seasons start. They've been in business for 26 years so they are tried and true, and most definitely deserve five stars. read more

Finally... I hesitate to write yet another 5 Star Review because there aren't enough high quality service providers like AC Cool to go around. Over the years as a real estate agent and property manager I've had my share of poor diagnosis and time wasting inspections that lead more questions, confusion and poor quality work. I had enough and started with the NATE website and only wanted to use technicians that are well trained and know what they're doing like the good people at AC Cool. So far, I've had the pleasure of working with Bill at AC Cool to inspect several properties and it's such a relief to have someone ethical and experienced representing me and my clients. read more

I'm giving them one star due to the u professionalism that was provided by the entire staff. I had a scheduled appointment on Friday 8-10 am, I called the day before to reassure them that I was going to keep my appointment and even had my siblings be awake early so that their repair guy would not have any trouble getting the work done. But, the things I have to complain about is that the day before the service, I called the company to reassure that the guys were still coming out to my house to fix my ac. Two, they also repeated multiple times that they would still call ahead of time before they were on their way. Three, when it was past my appointment time, I called the company again and spoke to paul and asked why no one showed up to my house after I called the day before to tell reassure that they were coming to my house and why I never received a phone call to let me know that at least someone was coming to my house then their lame excuse was that their guy was there on their maps and that he should've called. Well no one called me and suddenly the guy who was at my house called my phone after I called and complained to the company. Then my sister found a letter of his service stating that he was there but no one was awake to open the door. And fourth! When I told my sister to call the number on the note the repair guy who left they tried to tell me sister that they were going to charge another 60 something to my bill for having them come out again. The money part is not an issue, I have no problem paying for something that I have repaired, the issue is that the line of professionalism that the company displayed was childish and amateur. I cannot express how much audacity a company has to fool and over charge a paying client that did all the steps to make sure her freaking ac is going to be fixed. I do not recommend this company and I will firmly stand behind my review. read more

Two years ago I posted a positive review for this company and after another round of great timely service here I am again. Hard to find a good mechanic, plumber, electrician, or a/c company. When you do, you have to give them props for running a business in a professional and honest manner. Most that I have encountered are in it for the short term quick buck. A/C Cool is a top notch company and a must go to for those in need of quality service at a fair price. read more

I had the best experience with AC Cool and its owner, John Moses. After receiving an outrageously expensive quote from Service Champions, I contacted John who gave me a great quote that was much much much more reasonable. The property is a vacation rental so we were on very tight constraints on timing, and he was able to work around my schedule. At all points he was courteous and responsive. The staff was prompt and professional, and there were absolutely no issues. Will definitely use him for all of my AC or furnace needs! read more

A C Cool installed our air conditioning/heating system over 4 years ago. They also have been doing maintenance checks on a regular basis. We have had some unusually hot weather recently and that is expected to continue for some time. Saturday evening our AC system failed, we left a message for A C Cool, they returned our call and scheduled an appointment for the next morning (Sunday). We had visions of having to wait for days/weeks to get service under the hot weather conditions. Paul, the owner, said because we were current customers and our system was down they wanted to take care of us immediately and they did. The complete service call was covered by warranty (parts & Labor), awesome! It is difficult to find a company that cares this much about service to their customers and shows it in their actions. We, of course, recommend A C Cool. read more

I would give them 10 Stars if I could. We got four estimates to replace our air conditioning and our old outdated air vents. AC Cool gave us the most reasonable thorough and in depth estimate. The owner Paul came out and explained everything to us. We felt like we received not only the best price but the best service and models we wanted. The crew along with David were so nice, clean and they explained what they were doing through the entire process. We are very happy with the result and we are a cool family again ! read more

A neighbor on a community forum had recommended A.C. Cool's service and reviews on yelp.com confirmed a high level of satisfaction from other customers also, so I figured that I couldn't go wrong with this company. I called mid-week during one of the heat waves we've been experiencing this summer and Paul said that he could accommodate me with a late appointment (that was likely after his work hours) on Monday @ 5:30pm to see what he could do for our AC system. Our system was working, but since we had not maintained or had it checked up in the 2 years since we moved in, I wasn't sure if it was performing at its maximum capacity. Paul showed up a little early on Monday, but was waiting patiently when I pulled up on our driveway for our appointment. Extremely professional, didn't try to hard sell me on anything. Took one look at our filters and suggested that they were likely the culprits (shouldn't have been surprised since we had never changed them LOL). He advised on where we could get replacement filters and wrote down the sizes we would need, as well as how often to change them out. Paul also took a look into the attic to check the condition of the unit and said it all looked fine for its age, and probably had another 5-10yrs of life left before replacement. He could have charged us for the call out, but since he said that he didn't have replacement filters on hand for me, he would not do so. All-in-all, I was extremely satisfied and will keep his business card details on hand for any issues we might have in the future, as well as when we are ready to replace the whole unit. Thanks Paul and A.C. Cool for a great experience with your service. read more

I was very impressed by the follow up from the bid to the completion of the job. They did an outstanding job and I am glad I put A/C in my home even though I live just one block from the ocean as this is going to be one hot summer! John Moses, one of the owners, gave me the bid and worked with me on the very tight space within my mechanical room and where to place the unit. We finally put it on top of my back deck and got a "Carrier Slimline" unit. It is made for tight quarters and it isextremely quiet. John's partner, Paul came out mapped out the plan of putting in the unit without disrupting too much of my interior space. With the game plan in place, I then brought in my finish carpenter to cover up the lines that went through my master closet to the mechanical room. He built a toe kick to cover the lines and it looked as if the closet was originally built that way. Louis the foreman on the job was extremely diligent in making sure everything was done do my satisfaction. His crew was very polite and I had an extremely positive experience with AC Cool. I recommended them to my neighbor as well as to anyone interested in excellent service and good prices. My father was an A/C engineer for 55 years and before the issue of global warming became a frequent topic, nobody would have put in A/C at the beach. If he was still alive, I know he would be extremely pleased with the service this company provided and how they took pride in their work. read more

I just had AC Cool install a whole system including new ducting. I found them on Yelp and liked the reviews. I called left my contact information and got a call back from John Moses right away. John came over and explained my options. Since my system was over 25 years old I decided to replace everything. I got five bids doing the same size equipment and ducting. The highest bid was three times higher than the lowest so it's important to get bids. AC Cool was in the middle but John made me feel comfortable that they would do a good job. He said the job would take three days max, which it did. The crew Joe,Abel, and David did a very clean and professional job. Plastic on the floors, bagged up all attic trash. John came to my house four times on the bidding process and answered all my calls and texts. Go with AC Cool and don't worry. read more

Great all around professionalism and service. AC COOL called me and spent a significant amount of time educating me on the process of shopping for a new AC System. They were very candid on their price, service and bid process. I never felt pressured or mislead and was very impressed with their level of service. I would highly recommend giving them a call when you need AC service repairs or replacement. read more

A.C. Cool installed a new forced air heater at the end of last year when I updated my 1950's home. After these last 2 months of heat, I called A.C. Cool, their Comfort Specialist was out within 2 days. A/C was scheduled for install the following week. Yesterday a team of 4 men arrived right on time. They were all friendly and knowledgeable. Each had his area of expertise & within 5 hours my house was cooling! The men kept me informed of what they were doing & included me in decisions as to where some equipment would be placed. When the job was done, all areas were clean. I HIGHLY recommend A.C. Cool!!! read more

Very satisfied customer here with AC Cool. Service was top notch and professional. It is a busy time of year right now, but Paul made time for us and arrived promptly as scheduled and addressed our heating issues efficiently. AC Cool was very easy to work with, trustworthy, and reasonable. I will gladly refer to them to family and friends without any hesitation. read more

We fond A.C. Cool on Yelp had a great experience. They were courteous, knowledgeable, on-time, efficient, affordable, and honest. I would highly recommend using them. read more

A/C went out again and it was the same issue we had 8 months ago. Called the company they were able to squeeze us in the next day. Thank you Paul! Richard showed up and said that it was indeed the same problem and that they would replace the part that was still under warranty at no cost. Thanks AC cool. Your company is quick to respond, professional, and efficient. read more

I have used AC Cool company to check on the A/C in my rental unit in Laguna Niguel. Kate helped me to set up an appointment with my tenant. Bill (its technician) showed up on time on the day of the appointment. He checked the A/c unit and found out everything was fine. My tenant was not familiar on how to set the thermostat. Bill went through the problems with me over the phone very thoroughly. Both Kate and Bill were very helpful and professional. I would definitely recommend to use this company for your heating/ AC issues. Thank you, AC COOL! read more

Unfortunately our a/c was having more issues the next day and we requested a full refund and they issued a refund and i am waiting for the refund check read more

They couldn't come down to take a look at my ac unit today, but he did give me enough advice over the phone to help me fix my ac unit! :D

My AC wasn't working properly so after reading Yelp reviews on A C Cool I decided to give them a call. I called in the morning and they had a technician at my house by noon. The technician they sent me was named was Richard. He solved my AC problem in less then an hour and was very polite and helpful. He took the time to educate me on how to use my AC more efficiently. Definitely great service, and I would totally recommend using this company. read more

We recently experienced a breakdown of our AC system in this heatwave. We called and AC Cool tech John showed up early next day, identified our issue(s) and made recommendations. He had a repairman out promptly and had the system back up and running same day. Wife is happy once again. Thanks AC Cool for saving my marriage! read more

Bill from AC Cool was really a nice guy, sounds pretty honest, and able to quickly troubleshoot my heater issue. Before calling AC Cool, I had another heater technician that came, took a look at my heater, made his diagnosis, and told me that it would've cost about $1600 to replace the system. I couldn't believe it. I don't use the heater much and felt like I was being scam for $1600. AC Cool took care of my heater and I didn't have to spend $1600 to replace a system. Also, I found Kate, the business owner, to be patient and helpful. I think in the future if I have issue with my heater or AC, I will contact AC Cool again. read more

After calling two other A/C repair services that tried and failed to resolve our problem, we went to the manufacturer's web site (Carrier) to find someone more familiar with our unit. A.C. Cool got the job done correctly at last. They were more thorough during their visit, and their work is holding up well a month later. read more

John with AC Cool was very professional, kind, and knowledgeable. He came over on a Saturday because I was in a hurry, gave me a detailed estimate, and was very competitive with pricing and services. I would confidently refer him to anyone looking for an honest quote on an AC installation. read more

I want to send out a thank you to Jeff of A.C. Cool for a great experience. I called early this morning to schedule an appointment to come service my central air unit it wasn't turning on, when I called the person on the phone was very friendly and scheduled me a same day appointment. When Jeff showed up he was friendly and professional, he fixed the problem in no time and gave me a great rate! I would recommend this company to anybody who lives in the OC. Thanks again Jeff read more

Great service, tech came out on a holiday weekend, same day as calling for service, and even earlier than the estimated appointment time. Can't ask for any better than that! read more

A C Cool is a fabulous company. I presented John Moses with a pretty extensive issue requiring rewiring and re-ducting an old house built in the 1930's. I had been dealing with this issue with another air conditioning company for years and finally found someone to help. John was awesome, very professional and a man of his word. He addressed and solved all of my issues. I'm very satisfied with A C Cool and their representative, John! Thank you so very much!! read more

Super guys, they came in after I had a quote from a competitor and showed me how most of the quote was fluff. They services my a/c all works awesome and no fluff in the bill all honest work. read more

Extremely happy! My heater was over 25 years old and just stopped working. The A/C was not quite as old but had stopped working also. These folks came out and not only provided the best quote for the heater replacement, but told us the AC was fine and just required a new fuse. They arrived on time and did a quality job! They are professional and honest. Could not ask for more! read more

AC cool is a great choice for your AV/Heating needs. Paul will always help you out after an install, and he's very good and knows his stuff. He's quick with a joke or a light of your smoke, and he's right where he wants to be. read more

OUTSTANDING service! Friendly, helpful, and affordable. VERY professional! We had an intermittent furnace issue, and the darn furnace worked the first time Luis showed up at our house. When the furnace stopped working again, Luis and Bill returned a 2nd time (at no additional charge) to troubleshoot and repair the issue. I highly recommend these folks. :-) read more

Highly Recommended. Our AC suddenly stopped working, luckily we found A.C. Cool! Service was done on Sunday, called us 20 minutes before arrival and came on time. AC was diagnosed and fixed in a short time. Really appreciated the explanation of the issue and how it was fixed. Very pleased with overall service. Thank you! read more

Paul was one of the nicest service/contractor people we have every met. We recently purchased a new home, which has an addition in the back. We are dividing up the addition into 2 bedrooms, but because of location of the rooms we weren't sure what to do with the air vents into the rooms. He was very helpful and gave us some ideas to think about which were very logical. We will definitely be using Paul again for our air/heating issues. read more

Our air conditioner stopped turning on yesterday and so I called A.C. Cool because of the good reviews on Yelp. I called on a Sunday afternoon and was delighted they were open! Jeff came first thing this morning and was on time and very polite. He was able to get our AC up and running again quickly and we were charged a very reasonable price. We asked him a ton of questions about getting a new AC in the future which he answered knowledgeably, honestly, and gave us tips of how to save money in the process. This business knows there stuff and has great customer service. When it does come time to replace our AC, we will definitely be calling them! read more

Thank you AC Cool for saving the day!! My AC had been making weird noises. I thought it was just tired as running pretty much all the time during this HEAT!! Paul and Jeff came out and advised I needed a new unit.. I know they were swamped with calls during this miserable heat. Totally understand we had to wait a few days.. They offered to let me use a room AC if the unit actually went out.. Luckily it did not and unit installed a week later. THANK YOU so much for your fair pricing and professionalism. I have used AC Cool for my rental property as well. I will be an AC Cool customer forever.. Thank you read more