Absolutely terrible experience. I was quoted one price at the beginning, but once the work was…read morecompleted, the final bill was significantly higher with little to no explanation. It felt like a classic bait-and-switch tactic. The communication was poor, the professionalism was lacking, and getting clear answers about the charges was nearly impossible. The staff seemed more interested in finding ways to add costs than providing honest service. I would not recommend this company to anyone. Make sure you get everything in writing and be extremely careful before agreeing to any work. There are far more trustworthy and professional businesses out there.

New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

Ryan Robinson and his team were of incredible assistance to us following our water loss drenching…read morefour floors! Ryan was timely, responsive, and partnered with us to remediate the water loss. We highly recommend this team

Had their Vice President come out to my property and lie to my face about my home insurance policy…read more My house flooded as a result of a burst pipe- these scumbags somehow surmised that 'a lot' of my pipes were too old. Grand leap of logic there. Also, my camera was recording when the VP informed me that he would be estimate of replacement costs as a MINIMUM of 15% less of replacement costs, even though I have a replacement cost policy that entitles me to the full replacement cost. They also managed to make 3 or 4 house visits, once showing up completely unannounced, to 'check up on the dehumidifiers' that had already finished doing what they needed to do after 2 days. Milking the clock, thank god for camera footage in my living room. I hope they lose their contract for this, because this makes my pending legal action against Philadelphia Contributionship much, much simpler.

Venturi Restoration provided duct cleaning at our residence. The duct cleaning went as expected…read more After service, we noticed our front door storm door was found broken. It was forced open breaking it away from the frame. I notified Venturi Restoration of this shortly after. I spoke with customer service every week for more than 3 months. At one point they had someone look at it and take photos. Other times, I got in contact with the service manager responsible for getting the repair taken care of. There were several days that they were scheduled to come out to repair the damaged door frame. They had kept feeding me excuse after excuse until they ran out. They never showed up to fix it. I gave up on them a while back. I would NEVER RECOMMEND THEM for anything. From my experience, they do not seem responsible for damage to your property. Even more frustrating is the the lack of honesty in them performing and scheduling service. Don't make the same mistake I did.

From the owner: ATI Restoration provides residential and commercial restoration and disaster recovery services…read morenationwide. Specialties include water extraction and water damage restoration, fire and smoke damage restoration, mold remediation and removal, reconstruction services, and more. Founded in 1989 by Gary Moore, ATI Restoration is the nation's largest family-operated restoration contractor. Headquartered in Anaheim, California, the company operates out of more than 50 regional offices with over 1300 employees.

When my home had a ton of mold from water damage, I was…read moreworried I'd never be able to find someone who was honest and equipped to do the job right. Thankfully, someone recommended MSI to me. I was skeptical, but I'm happy to say that Joe and the MSI team were total rockstars. Before even starting the job, Joe eased my mind by answering all of my questions in a way that I could easily understand what was going to happen. He even helped me navigate how to submit the information as a claim with my insurance. When Mike and the rest of the MSI team arrived, they worked neatly, quickly and were just really nice people. I felt confident that the job was done well. Joe continued to check in with me to make sure all of my questions were answered and that I was satisfied with the job. Though I hope I won't need to use them in the future, I highly recommend MSI!

Earlier this year we called MSI due to mold and water damage in our rowhome from a leaking roof…read moredespite my insurance wanting to use another remediation team. My goal was to use a local team near south Philly who had experience with this type of work in rowhomes and could get started right away. I talked through my concerns with Joe and was surprised he was able to get a team out immediately. Joe's team was competent, worked fast, kept tidy, and helped document every step of the remediation services to ensure my insurance covered all steps. MSI was able to stay on track with their initial quote and we were happy to see the final cost come in slightly under. MSI persisted to counter my insurance company even after MSI received payment to ensure all costs were covered. Despite termite, mold, water damage, and roof issues - the only team that had our back was MSI - recommend you shop here first for a quote - ask for Joe.

They accepted my booking on short notice for emergency cleaning of basement carpet and tile floor…read moreafter water main break affected finished basement. Reasonable price. Adding small tiled bathroom floor on another level was $60 extra but ended up costing me $350 beyond that when they knocked over tray of toiletries; they missed picking up my brand new night guard which was likely sucked up with their cleaning hose. I didn't notice til hours later -- too late to check their discharge bucket. Did nothing to cover their shoes, nor clean as they exited leaving wet footprints on waxed wood floors and just-cleaned tile floor. I had to damp-mop again after their cleaning. Did not clean carpeted stairs, which needed it even more after their soapy, wet shoes and hose left residue. I don't know if they are capable of being more careful and thorough if more advance scheduling is done. Still, they were very good to fit me in for emergency situation -- though rushed as they had other bookings. The carpet area dried well with my own blower on it for 24 hours. Cleaning that right away was my main concern.

They were fast and prompt with communication and very detailed regarding price. The quote was as…read morediscussed. They cleaned sofa + loveseat + chair + 2ottomans that were in storage. They cleaned back to previous luster. They were faster than I expected. 2 people came. No mess left. CASH ONLY!!

water cover up foam what nightmare,..but I must say what a job...they were super clean ....cleaned…read moreup all mess...water still came in our house built on underground springs....14 grand .....really fast next day they were here ...one day job....but they did come back after seeing water and dig up again more drains...lovely job lovely people ...so thorough

Guys are very unprofessional and don't follow protocol at all. Disrespected my familyread more

We had a huge downpour through a sunroom playroom and needed an emergency response. Handygoose was…read moreimmediately responsive, set an appointment, kept the time, found a good reasonably priced solution, and implemented the fix. So happy with the service and I will definitely reach out to them for future handyman services.

This company provided us with multiple options, including a replacement door frame, repair of our…read moreexisting door frame, and came out to inspect the job site prior to providing pricing. They stated that they would need to see the property before they could provide pricing, which allowed me to feel comfortable with their estimations. Far too often, contractors would give "sweetheart pricing" and then do a "bait and switch" after they view the job site.