The guy was very informative and helpful. I find service very reliable and I got to say it was nice…read moreto come and get intel on detailing. I bought an air freshener and my car has been smelling pretty good. I would know I buy some fish sauce that makes car smell funky and this helped neutralize the smell.

Great assortment of products and brands. They have it all from compounds, towels, polishers to…read morebrushes. Their staff is knowledgeable staff and they even offer classes! If you're still stuck using Chemical Guys or Adam's, it's time to step up your game and this place will help you. Highly recommend.

Yes I can do things myself. Yes I'm a grown man. But Matthew didn't hesitate and didn't judge when…read moreI asked if he could help me install the new wiper blades on my Car. It had been years since I'd done it myself. I knew it was simple. But with my luck, and in the rain. With my son waiting to be picked up. I asked for help and Matthew answered the call as a true professional! Thanks man! Appreciate the assist! I also heard him say this isn't his regular store. And for me, I hate working transfers! So the fact he was in a good attitude and willing to help regardless is an extra plus! Thanks again!

Thank to Cherry For getting Me all straight for My Big…read moreNFL Draft Weekend trip to the Burgh coming up on 5/22/26. Even though this was something unrelated to cars. She still got me all squared away & took care of very quickly, She was very friendly & positive vibe. Even the crew there was very friendly and the atmosphere had positive vibes. I will definitely go back if I need anything Car related..... thank You & the O'Reilly Crew

When I'm in LA I always stop in at CW Moss to pick up extra parts for my car. It saves me a lot of…read moremoney on shipping. Friendly atmosphere with helpful workers. They have a warehouse full of parts and they even sell used parts. Lots of parking in their lot or on the street.

Parts I have purchased in the past have been good quality and fit my needs. Those were done in…read moreperson when I was in the store. Recently I have tried to call looking for parts. Good luck with that. Endless recordings and once the phone connects, it connects to another recording. What has happened to C.W. Moss? I am on to one of the many other suppliers that need my business. Change of owners often results in exactly this type of NO Customer Service.

I love O'reillys and prefer them over all other auto parts stores... I have had such pleasant…read moreexperiences at this particular store on Chapman with the very knowledgable and eager to help mechanics that work here. So very kind and professional... Today at 3:16pm, I've called them to see if they had a certain cabin air filter in stock for my car... I was told that they didnt have it in stock, but it would be delivered to the store for me to pick up the very same day under 2 hours at 4:45pm! Wow talk about great service! Super stoked as this particular cabin air filter wasn't even available for purchase at the other big name auto stores. Woohoo O'reilly rocks!

Very disappointing experience at O'Reilly Store #4019 on E. Chapman Avenue in Orange…read more I'm with Cantu Motors, and we've been longtime O'Reilly commercial customers, regularly purchasing parts for our Fontana facility. I came in for a brake pad replacement under the limited lifetime warranty, but the original part number was no longer showing in their system. Antonio, who introduced himself as the new store manager, was unwilling to help identify the replacement part number. When he said he was new, I suggested we could learn together and asked if he could call his supervisor for assistance. He declined. I understand that part numbers change and employees may need help. What frustrated me was the unwillingness to take that extra step to resolve a straightforward warranty request. I would like someone from corporate or district management to reach out and help resolve this before I consider coming back.

I didn't catch the name of the person that helped me but he was so kind and knowledgeable. He…read morelistened to me (not the default for a woman in an auto store) and helped me find what I needed right away. Thanks for the new oil filter and drain plug gasket! I will always go to this autozone from now on.

I'm very disappointed with the customer service we received from Eric, the store manager. We…read morepurchased a car battery just over two years ago and simply asked if there was anything he could do to help us, given that it had only recently failed. Unfortunately, instead of showing understanding or offering possible solutions, he responded in a rude and aggressive manner that made us feel unwelcome. Because of this experience, we decided to leave the store and went to O'Reilly Auto Parts instead. The difference in customer service was remarkable. Their staff was courteous, professional, and genuinely willing to help. It reminded us how important respectful customer service is. I hope this feedback encourages the company to invest in managers who prioritize professionalism and customer care, as the team at O'Reilly Auto Parts clearly does.

If you're into classic cars and are in the need of new parts they pretty much have it . They carry…read morelots of parts from truck to cars lots of makes models and years swing by pick up what you need , you can also call b4 just to make sure they carry it just be prepared to wait a bit they usually have a pretty big wait line but they have seats and numbers so you know when it's your Turn .

Been buying parts from these guys off and on over the years. The telephone customer service is…read moreabsolutely the worst. Hold time is always long. If you ask a question they have no idea. There is a tech dept. Which is closed on Monday. Called back on Tuesday and the one person In this department went home at 1.30. Called back on Wednesday and waited 20 plus minutes for a guy that was from my end not the sharpest. I go years without buying from them in frustration. I will say if you come in person you stand a better chance of talking to someone that has way better personal skills and understands customer service. Unfortunately I live 60 miles so in person is tough. Hopefully mangement reads these reviews. There is a reason they have a 2.4 star average.

I've owned modified cars for years, and one thing I've learned is that there are plenty of shops…read morethat can install parts. Very few shops can actually think. Project Import is one of those rare shops. What separates them isn't just the quality of the work, it's the level of thought that goes into every decision. They don't just ask what problem you're trying to solve today; they ask where you want the car to be years from now and build accordingly. Every recommendation is made with the long-term goal in mind. I've brought them some complicated issues on my 1JZ-swapped E30, and at every step they've been realistic, honest, and incredibly meticulous. If something needs attention, they'll tell you. If something doesn't need to be replaced, they'll tell you that too. No upselling, no shortcuts, no guessing. Just real diagnostics and real solutions. What I appreciate most is that they refuse to take the easy route if it's not the right route. A lot of shops will get a car out the door as quickly as possible. Project Import takes the time to do things properly the first time. In the long run, that actually makes their work a bargain because you're not paying another shop to redo it six months later. Their fabrication, attention to detail, and workmanship are top-notch, but honestly the biggest value is the trust. When they tell me something, I believe it. When they recommend a path forward, I know it's because it's the best solution for the car, not because it's the most profitable solution for them. At this point, I won't take my cars anywhere else. If you're looking for a shop that's honest, highly skilled, forward-thinking, and genuinely cares about doing things the right way, Project Import has earned my highest recommendation.

I was completely taken by surprise. Kiet was very professional, friendly, and knowledgeable. Based…read moreon the reviews, I was worried they might damage my car, but everything looks perfect. Maybe those were older reviews. I think Project Import has grown a lot since then. Kiet shared a lot of information about my Lancer Evolution. Not many shops understand these cars since they're rare and complex. Kiet and his worker (Duong?) were able to work on my car without any issues. The price quoted was exactly the price I paid as well. I will definitely be a returning customer. I really hope they maintain this high quality of work, especially on my car, which is very special to me. My car is running so smooth now and shifts better. Thank you very much!

SUPER helpful and knowledgeable staff. My husband went to 3 different stores to get an alternator…read moreand batteries for his 2005 diesel truck. These guys were by far the most helpful and knew exactly what he needed. Chain stores locally quoted a day or 2 to get the parts- these guys had it in a few hours so we could get the truck back up and running! We will be back to purchase all of our car parts needed here!

Always OE or better! If the dealer can't supply the part in time I always hit up 1st stop. They…read morecarry all the major German OE and after market equivalent level parts In good order with 1 year warranty!

Shout out Sandra here at AutoZone for going above and beyond with customer service and customer…read morecare will be returning for any future automobile services

My car battery died so I charged it just enough to get to AutoZone to buy a new one. I bought the…read moreDuralast battery, which was the one I had before that lasted me for over five years. It was around $200 and they installed it for me for free. It was a quick and easy experience and I would come back for other car maintenance if one should occur.

Big shoutout to Eric at AutoZone! I walked in with a tire issue and honestly had no idea what to do…read moreor even what questions to ask. Eric was extremely helpful, knowledgeable, and patient throughout the whole process. He didn't let me leave until we found a solution to my problem, and I truly appreciated that level of customer service. If you ever need help with your car, go see your boy Eric! He's there every day except Wednesday. Thank you once again Eric!! You really went above and beyond!

My car has been iffy for a whole week. Naturally I thought it would be the battery so my dad took…read moreit over to autozone since we believed we were still under warranty and we were. A girl helped him out on Saturday when the car officially "died" and we had to jump start it. She said since the test passed to try the car out until tomorrow. Told him if it was still bad to return and they would replace it. So the car didn't start today and he went over to take it. Upon arriving he saw a young man with a cart of tools helping another customer replace a car battery. He entered the store and was helped by an Erick Gonzalez. He told him to bring in the battery and they would give him another. He asked him if they could remove it since he didn't have his tools, he said they don't do that. He then asked if he could borrow their tools (since he saw the young man with the cart WITH TOOLS helping another customer with their battery when he had arrived) and he said they don't allow that. Which first off is not true because we have been coming here for years to replace our batteries and to buy other car items. They've always removed the battery and replaced it themselves. He brought in the battery after I had to come and bring his tools when he told me the young man (that was helping the other people) offered to help but Erick said he had it "handled." My dad was going to buy other items because he's been going for years but after this interaction he decided not to. Listen, if you were too lazy to help out a customer you should've sent him over to help us but you didn't. You didn't offer quality customer service which I don't know if this is the same Erick everyone is raving about but if I could give them 0 stars, I would. Just because my dad is Filipino or maybe it's because we're still under warranty you were rude didn't offer the "great" customer service people know you for (if its the same Erick that helped us). Either way, you've lost an entire family of loyal customers.