I moved at the end of November, and I felt I needed to wait this long to provide a more balanced review of the services. Time has not healed the wounds. The service was just poor. I ordered a three-person move, and one of the people basically 'supervised' the other two young, thin workhorses. They didn't bring a large enough truck, so the move took probably three hours more than it should have because of the driving distance between the residents. There were three wardrobe units that were large, and in the estimate, I indicated that they may stay - but that they needed to figure those three units into their estimate. They obviously did not do so.
In the end, what was supposed to be a MAXIMUM 8-hour move was 13.5 hours (at $125 per hour). And it took a period of about 15 hours to complete.
THE WORST ISSUE was that the movers carelessly banged up a wall of the condo that I was selling. A 2" chunk of plaster was taken out of a wall. Because of the unit sale, I ended up paying $200 for the repair. I submitted this bill to the mover. Please note that there were multiple dings in the walls of my newly constructed house, as well as minor damage to a number of pieces of my furniture. I only claimed the one damage that I had to pay 'out of pocket' for. I was informed that because I did not take out 'replacement' insurance that they would only pay me for the weight of the plaster -- which was, maybe 2 ounces. I stated that this wasn't about loss of damage to the items being moved, but the ineptness of the movers in damaging the building itself. After noting this in an email exchange with the mover, I heard nothing further - so I am out ANOTHER $200 in addition to the $1,600 I spent in hiring three people (with only 2 really working), and the extra time that was wasted because they didn't bring a big enough truck. I think that the cost of local moves is regulated -- I should have just gone to a big name company - maybe got treated a little better.
The only reason I gave two stars was that the three large wardrobes ended up not fitting in the house, and they carted them away. I don't know if it was 'out of the goodness of their hearts', or if they were going to use/sell them. It doesn't really matter to me.
I would never recommend this firm, and neither will my real estate agent recommend them. I will definitely NOT be a repeat customer. read more