Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

I finally found a great Company! Mark and his brother were…read morereally on top ! Great job and very reasonable!!

Drip noise and water marks around ceiling vent of a/c-heat pump type unit. I can't say enough about…read moreComfort Experts Ocean View and am so HAPPY to find a dependable, caring, professional, knowledgeable and decently priced company to take care of my unit going forward. Will recommend over and over!

I was so pleased to switch to Compass Energy after having used another large propane supplier for…read moresome time. I went from constantly feeling ripped off and like "just another account" to feeling appreciated and cared for. Andy Cannon came out and got us set up with our new service personally and was incredibly thorough and accommodating. My husband and I just really appreciate this company and the all around stand up job they do. Thanks Compass!

Compass Energy from Laurel De installed a new AC unit incorrectly causing water stains on two…read moredifferent ceilings. I had to file complaints with the BBB and the Business Consumer Alliance and the FTC Complaint Assistant and finally the Department Of Justice (Kent County) before the issue was resolved. It took multiple phone calls and emails and a total of 4 months to receive a check to cover the damage. My advice is to use another company if you need a new AC unit.

The technicians were polite, and were kind enough to take pictures of what it looked like under the…read morehouse when I asked them to. They were able to repair the issues without having to replace entire lengths of duct work. But at 3AM I woke up hot, and it was 77 degrees in the house - worse than it had been before the duct work was fixed. I called and left a message on the company voicemail, left my number, and asked them to call me in the morning. Unfortunately, they never called. At all. A friend suggested I try restarting the system, since I mentioned that the last time they shut the system down, they switched off the breaker without first shutting the system down. So I shut the system down at the thermostat, then the breaker, waited five minutes and then turned it all back on. That seemed to work. Then I called the company so that they could make sure their techs did not do this to anyone else's system, and to comment that they never bothered to call me back. The woman who answered the phone first said this was the first she was hearing of my issue. Then she said she had heard I called, but she had been told I would call back, and I did not call (implying I was at fault). Then she kept talking over me rather than listen to what I was calling about. It was more important to her that she defend herself than listen to the customer. She never said I'm sorry. I had to ask her if she would stop talking to listen. Twice. Then I told her what the tech had done, and that I had solved it myself. That alone would have been enough to turn me off of the company, but the owner just called me. Not to apologize for the misunderstanding, but to say "I did call you!" He said he did call, but the number on the caller ID, and not the number I left in my message, which is also the same contact number on my account. He did not say he was sorry for the confusion. Then he started to argue with me that the techs only turned the breaker off on the inside unit, not the outside unit. I told him he was incorrect, as both the techs and I had been looking at the breakers together, that both breakers were turned off, and that one was even labeled "Outside AC Cond." However, he continued to tell me that did not happen. I finally told him that I was not going to stay on the phone and argue with him, and that I would not use his company again. Then he yelled at me that I was "very rude!" Any company that calls up a customer that has an issue, for whatever set of circumstances, just to say "you are wrong" and not to apologize, will not keep customers coming back. So if you'd like to use a company that is going to argue instead of trying to resolve an issue, call Above and Beyond. Because the owner went above and beyond to ruin their reputation with me. Customer service is not their forte.

From the owner: Fast and Fair Heating and Air Conditioning Repair in Sussex DE, Wicomico MD, Worcester MD, and…read moreDorchester MD. When it comes to heating and air conditioning in Delmarva, we go "Above & Beyond" to make you comfortable. With decades of experience in heating and cooling, we guarantee our work 100%. We make sure that your heating and air conditioning is running smoothly and efficiently to save you money. We offer FREE estimates on hvac system replacements. If you have an estimate from another heating and air company, we will give you a FREE 2nd opinion to make sure you are not paying too much for the same quality heating and air conditioning system. This free Second Opinion has saved our clients $1000's. Trust Above & Beyond Heating and Air Conditioning Services to solve all of your heating and cooling problems!

Needed a plumber fast. They came out same day, very professional, Reasonable price on the repairs…read moreneeded. Will definitely use them again.

I had a bad experience with them years ago. They have bought out local businesses here and are…read morestill as overpriced as they were years ago in the DC area. They responded quickly but I told them I would never use them again.

Great service and staff. We had a frozen pipe issue and they came out within the hour and fixed…read morethe issue. Awesome job!

I had a problem with an installation that was covered by warranty and was so disappointed by the…read moreservice by the company. I was without my air conditioner for almost a month this summer and some one on the phone told me that part to repair it was on the truck and they would be getting to me at sometime. Now in September this unit is still has not been returned to a fully functioning system even though I have paid in full for their services