Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

Professional, friendly, and explained everything thoroughly. Had service done previously and their…read moreservice was superior to previous company.

I finally found a great Company! Mark and his brother were…read morereally on top ! Great job and very reasonable!!

I was so pleased to switch to Compass Energy after having used another large propane supplier for…read moresome time. I went from constantly feeling ripped off and like "just another account" to feeling appreciated and cared for. Andy Cannon came out and got us set up with our new service personally and was incredibly thorough and accommodating. My husband and I just really appreciate this company and the all around stand up job they do. Thanks Compass!

Compass Energy from Laurel De installed a new AC unit incorrectly causing water stains on two…read moredifferent ceilings. I had to file complaints with the BBB and the Business Consumer Alliance and the FTC Complaint Assistant and finally the Department Of Justice (Kent County) before the issue was resolved. It took multiple phone calls and emails and a total of 4 months to receive a check to cover the damage. My advice is to use another company if you need a new AC unit.

We recently needed a new unit and called Above & Beyond as we always do. Garrett Jones was the…read moreupmost professiona. He assisted us with getting a new unit even though we had issues getting financing he stuck with us until we were able to figure out what to do. He made the entire process easy and painless

The technicians were polite, and were kind enough to take pictures of what it looked like under the…read morehouse when I asked them to. They were able to repair the issues without having to replace entire lengths of duct work. But at 3AM I woke up hot, and it was 77 degrees in the house - worse than it had been before the duct work was fixed. I called and left a message on the company voicemail, left my number, and asked them to call me in the morning. Unfortunately, they never called. At all. A friend suggested I try restarting the system, since I mentioned that the last time they shut the system down, they switched off the breaker without first shutting the system down. So I shut the system down at the thermostat, then the breaker, waited five minutes and then turned it all back on. That seemed to work. Then I called the company so that they could make sure their techs did not do this to anyone else's system, and to comment that they never bothered to call me back. The woman who answered the phone first said this was the first she was hearing of my issue. Then she said she had heard I called, but she had been told I would call back, and I did not call (implying I was at fault). Then she kept talking over me rather than listen to what I was calling about. It was more important to her that she defend herself than listen to the customer. She never said I'm sorry. I had to ask her if she would stop talking to listen. Twice. Then I told her what the tech had done, and that I had solved it myself. That alone would have been enough to turn me off of the company, but the owner just called me. Not to apologize for the misunderstanding, but to say "I did call you!" He said he did call, but the number on the caller ID, and not the number I left in my message, which is also the same contact number on my account. He did not say he was sorry for the confusion. Then he started to argue with me that the techs only turned the breaker off on the inside unit, not the outside unit. I told him he was incorrect, as both the techs and I had been looking at the breakers together, that both breakers were turned off, and that one was even labeled "Outside AC Cond." However, he continued to tell me that did not happen. I finally told him that I was not going to stay on the phone and argue with him, and that I would not use his company again. Then he yelled at me that I was "very rude!" Any company that calls up a customer that has an issue, for whatever set of circumstances, just to say "you are wrong" and not to apologize, will not keep customers coming back. So if you'd like to use a company that is going to argue instead of trying to resolve an issue, call Above and Beyond. Because the owner went above and beyond to ruin their reputation with me. Customer service is not their forte.

We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well…read morethey came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise.

Our Central AC would not run at the start of this warm season. I left it up to my wife and she…read morehired FH Furr. All they did was replace a pump to the condensation drip line, which is a 40-50$ part at the store and any high school kid with a fish tank could install as these are the same pumps for some fish tanks. We were charge almost $600. Immediately following water was flowing out of our overflow discharge line and then weeks later, water was dripping from the ceiling. I am not cleaning out the lines and fixing the problem myself. THEY ARE OWNED BY PRIVATE QUITY WHICH BUYS UP LOCAL SERVICE BUSINESSES TO CONTROL PRICES AND SELL COSTUMERS ON OVERPRICED New systems!