Went to the vet clinic yesterday (because it was a holiday and hardly no one was open) and was…read moreconfronted by Dr. Smith. We had 1 dog she wanted to put down 2 years ago and we said no. She put her on $125 heart meds, and she lived another 2 years. Then we had a dog they said was too fat for surgery and died from uterus collapse. We went to take an emergency dog on July 3rd with a dislocated jaw, and she refused to see the puppy. Came storming out and thru my review in my wife's face in front of a room full of customers. Said because I made a negative review about her, the clinic would not see our dogs. Shows she don't care about the animals. All the other vets here are great and it's a shame they have to be stuck with her.

I love the office and staff. Jack can be a handful and they are amazing with him. They are the best!read more

The front office staff and the techs are rude and condescending. They don't accept responsibility…read morefor anything and it's your problem. They don't smile, don't welcome you, just sit down until we call you. They are owned by a corporation and they say they don't know who it is. Yeah, right so there is no one to complain to so it's made right. The vets are fine but the others would rather you not even be there.

First off, I have never written a bad review let alone a review in general based on bad…read moreexperiences. Today we brought our fur babies to get their yearly shots/ wellness checks. Immediately right off the bat we were uncomfortable with the overwhelming feeling of unwelcome behavior from the vet staff. The receptionist said " what do yall want?", which we replied with "umm, we have appointments for our dogs to get their wellness checks" and she commented "take a seat". We proceeded to sit outside of the waiting rooms for more than 30 minutes when no one was occupying them. She then proceeded to say "it is time to weight your dogs" so we brought them over and she never once acknowledged the dogs, gave them pets, or helped try to make them feel comfortable. Then, were told to go into a waiting room where everything just spiraled. The vet tech came in and talked with us about prices and what we wanted to get versus what we didn't want to get (this is important stay with me). We ask for a itemized bill to be able to see how much everything costs (as this was our first time here) and the tally came to over 750 per dog, which is not bad with labs yet still steep. We then proceeded to go over what we didn't not need yet, as we would come back the following month for anything but the necessities that were currently needed. Everything seemed to be clear as day and understood so we thought it was going good so far. They then came to grab our year and a half old golden to get his nails trimmed and we heard them through the door talking about our dog saying " HOLD STILL" (yelling at him) as he was actively crying and yelping" when they returned our golden they stated multiple times that "maybe next time we should give him sedation/anxiety meds so he is calm" but we are against that due to how loopy it makes him for days on end but they never asked our opinion. Then, they grabbed our 6 year old border collie whom was actively refusing to go back with them, which he never did at the previous vet. I don't remember a time where I had to encourage one of my dogs to go with a vet at the doctor's office. After all the shots were completed the vet tech came in and stated "the doctor will be right with you". When she came in she didn't acknowledge our dogs much just went straight back to the medicating of our 1 and a half year old golden for nail care. She then proceeded to say, " by the way your golden got the flu shot by accident, the tech took it off on the computer but didn't take it out of the basket so I will comp it but I gave it to him. I am just curious... who doesn't double check medications or ASK if our dogs have allergies before GIVING THEM FOOD(during nail care/ shots as our border collie has a sensitive stomach)!!! She proceeded to tell us that she gave our golden shots in all four limbs (which he is now currently yelping and crying every time he moves) and I don't understand why they couldn't just do it in two. I really do not know what is going on up there we have heard good things from family members but now they lost our business between the rudeness/cold behavior right when we got there to the overwhelming feeling of being rushed and not cared about what so ever. I have never been so mad with an establishment due to the care of my dogs that we see as OUR children. It is sad to say I am beyond displeased and utterly disgusted.

The clinic is clean and up to date. The staff are friendly and knowledgeable. The doctor is…read moreamazing! I would highly recommend her!

We set out on a road trip and were on the road an hour or so before we realized our baby ate…read moresomething from a yard on our morning walk and this vet got him in instantly... checked his blood and gave him fluids and we were on our way within and hour! My puppy came out happy and I could tell they treat their patients with kindness and respect! Have nothing but good wishes for this place!!!! Thank you for taking care of our baby dachshund!!!!

Dr. Sterle & Megan have been caring for our little Frenchie's for the past two years, and they've…read morebeen absolutely amazing. What really says everything about them is that we happily make a one-hour trip just to see them--even though there are plenty of closer options available to us. From the very beginning, they've shown such genuine care, patience, and love for our dogs. They take the time to answer all our questions, never make us feel rushed, and always make sure our Frenchie's feel safe and comfortable. It's clear they truly care about both their patients and their owners. That kind of trust is hard to find, and they've completely won our hearts. We wouldn't think twice about making the drive every single time because we know our dogs are in the best hands possible.

A few weeks ago, I stated that once I was emotionally ready, I would file a formal complaint…read moreregarding the care my 8-year-old Great Dane, Baylen, received from Dr. Margaret Sterile at Pet Health Center in Decatur. I have now filed that complaint and have supporting documentation. On Thursday, December 12, 2024, Baylen, who had previously been healthy, became lethargic and developed blood in her urine. I contacted the veterinary office and spoke with Meghan Sterile. I explained my concerns and believed Baylen might have a UTI. Meghan suggested it could be a kidney infection but did not advise me to seek emergency care or ask additional questions that might have helped determine the severity of Baylen's condition. I brought Baylen to the clinic as scheduled. She was able to walk into the clinic on her own. Dr. Sterile examined her, took her temperature, and drew blood. She asked whether Baylen had received the Leptospirosis vaccine. When I said she had not, I was repeatedly questioned and made to feel negligent. Dr. Sterile quickly concluded that Baylen had Leptospirosis, told me she was contagious, and said I would be lucky if she survived the night. I was told Baylen had to remain at the clinic because she was considered zoonotic. I was not given the option to take her elsewhere, although the medical record later stated that I had been offered a referral. I begged for information about her treatment and asked to see her. I was eventually allowed to spend approximately 45 minutes with her, but I was not permitted to touch her. I was told she was contagious and that I could not return to see her before leaving. I was told that Meghan would be caring for Baylen throughout the night and that Baylen was doing well when I received a call at approximately 11:45 p.m. The next morning, around 8:10 a.m., I was told Baylen had become significantly less alert and needed to be transferred to a 24-hour emergency facility. I was never notified during the night that her condition had deteriorated. Had I known, I would have arranged an emergency transfer much earlier. I immediately transferred Baylen to VEG in Fort Worth. During the drive, Baylen appeared almost unresponsive. Approximately 20 minutes into the trip, she began crying and howling in severe pain. This was completely unlike her normal behavior, and I had never heard her make those sounds in her eight years of life. When we arrived at VEG, I was told within minutes that Baylen did **not** have Leptospirosis. Further examination, ultrasound, and testing determined that she was septic and suffering from a **spleen torsion and a ruptured uterus associated with pyometra**. By that point, her condition was too advanced for surgery, and she was unable to survive the procedures that might otherwise have saved her life. We were forced to make the heartbreaking decision to euthanize her. I believe Baylen's death could have been prevented if she had received a proper diagnosis and appropriate treatment when I first brought her to Dr. Sterile. I was later informed that the clinic did not have an in-house Leptospirosis test and that the test had to be sent out. To my knowledge, no confirmatory Leptospirosis testing was performed before Baylen was diagnosed and treated as though she had the disease. I also believe other diagnostic testing, including an ultrasound, should have been considered to determine the actual cause of her rapidly declining condition. I have concerns about inconsistencies in Baylen's medical records as well. The records state that I was offered a referral and that certain testing was performed, including a progesterone test, neither of which I recall occurring. I also have concerns about the timing and completeness of the chart notes. This is not my first concerning experience with Dr. Sterile. I previously had an incident involving my French Bulldog, Coco, who was heavily pregnant and approximately two weeks from her expected due date. Coco was brought in for an examination, but without consulting me about her breeding dates, progesterone testing, temperature, or other signs of labor or distress, Dr. Sterile performed an emergency C-section. The puppies were born prematurely and, despite extensive efforts to save them, all eventually died due to complications associated with being born too early. I have also witnessed other troubling incidents involving the care of puppies and believe there is a pattern of poor judgment, inadequate communication, failure to obtain informed consent, and insufficient diagnostic testing. I have reviewed other complaints and online reviews that raise similar concerns about Dr. Sterile's treatment of clients and animals, and I ask the Board to consider whether these complaints demonstrate a broader pattern. My grief over Baylen's death is immense. She was a beloved member of our family, and nothing can replace her. I believe Dr. Sterile and her staff failed to provide Baylen with appropriate care.

This place is just what my family has needed since moving to this area. To start, they can board…read moreyour dogs or cats for a reasonable cost. They will spay or neuter your animals for a good price. The building is pretty old, but it's nothing fancy. I will continue to take my animals here.

The folks at Plum Creek are truly special people. Dr. Cerratti and Jo (the assistant) are the…read morekindest and professional care givers and just down-home friendly. They have treated our full size Aussie for medical issues as well as boarding him while we get a weekend away. We could not be more pleased with the care he receives of our beloved Aussie. 5 stars. Please give them a try, you will be so pleased you did!

Love sister's grooming! They are always friendly and kind and wonderful to my dogs! I have standard…read morepoodles which I know are on the more difficult side to groom and they always come out amazing. I took my newest puppy in for her first little trim and they were patient with her. She came out looking fantastic and was happy. It was a great first experience!

First a few disclaimers; I am new to the area, I don't leave a lot of reviews, and I love my dog…read moremore than anything. All of that being said, I had some good recommendations for Sister's Grooming so I decided to drop in one day and check it out. The shop is clean and cute. The grooming area seemed clean but small. I chatted with the owner, Janette, for at least twenty minutes. I brought my dog in and my grandson was with me. I told her I was weary as my dog is really shy around strangers and has only been groomed two previous times. She assured me it would be fine. I made an appointment for 10am a few days later. The day of my appointment I show up a little before 10am and the first thing that shook me a little was that she had no memory of me. I'm not implying that I am so great she should remember me, but we had a lengthy conversation and I was just surprised. I ask her what time she thinks she will be done and she says 3-4pm as there were many appointments ahead of mine. I asked if they could just call me when they were ready for me because I knew that all those barking dogs and that tiny cage would upset my spoiled baby! She told me my dog would be fine but sure I could bring her back at noon. So I took her back at noon. She asked how I wanted her hair cut. She is a Chorkie but looks mostly like a yorkie. Her hair was just a little too long and I wanted her face cleaned up so I could see her eyes but not to take away the yorkie features. When I picked her up I 100% did not recognize her. She cut ALL of her facial hair, all her ears, and her entire body. Except she didn't trim the hair around her nails, and she looked very choppy and had long hairs here and there. It was awful. I paid and left, not saying anything because she can't bring her hair back. When I got home I got the scissors out to clean it up a little bit and to my dismay I found a pretty decent gouge out of her leg at the joint. Now, I understand mistakes happen but not telling the customer is not acceptable. I would not have left this review had it not been for that! I'm traumatized and I don't think I'll ever take her anywhere again. I hope this review saves somebody else from a bad experience.

If you want your pet to be placed in a dog fighting rink, this is where you go. The owners don't…read moretend to the dogs, it's filthy, smelly, unkept, owners hard to reach, and will have you waiting 45 minutes or more at the gate. My once beautiful pet came back after a 2 week stay with kennel cough, a severe infection that can kill him, 23 pounds lighter from being neglected, 7 puncture wounds - from what the owner said - was from a "60 lb, $2500 German Shepard who got the best of him." We left our pet with specific instructions to Billy Bob (or whatever his name is) not to be left with or around other pets due to his breed and BOTH owners agreed however, they were incapable and took no accountability. In fact, they said they reviewed the cameras they can't see that ANYTHING took place. After a $600 vet bill, my pet is traumatized and being forced to take pills and medications due to this place. Had to buy additional food to try to get him back up to his standard weight. They told us that we bought him there WITH the cough however, he was boarded with them the weekend before we dropped him off, with only 2 days in between. I guess since the husband-owner had a heart attack during my pets boarding, they were unable to ensure the safety of the pets there, feed them, or give them water. Go at your own risk, if I could give -10 stars I would they don't deserve the 1 Yelp makes you give, this place is trash. Expect your pet not be tended to, nor will it be safe. It is the Jerry Springer version of a boarding place. If you want to win a stupid prize, take your pet to this place. Very hard and difficult lesson learned - we only asked them to cover the vet bill, to which they denied . Never again trust FB for reviews, this place is the pure pits.

We were told that we would get updates on the pups day and activities, we received 1 message after…read moreseveral request. When we dropped the pup off had to wait for someone to come out of the gate to get in, they did not answer the calls made to them. When we picked the pup up he was wet as well as his kennel and all his toys and bedding; also had to wait for 30 minutes for them to open the gate, they were not on time for us to pick him up. The lady seemed to be overwhelmed, said the pup played in the water? everything was soaked. believe he was kept in his kennel we brought. Will not take pup back there, hate to write a negative review after all we had seen on line but our experience was awful.

Heather was a pleasure to work with! She went above and beyond with a smile! I look forward to…read moreworking together in the future again!

We highly recommend Heather at Ohana Doodles. She is incredibly compassionate with both her puppies…read moreand the families adopting them. Before going home the puppies are well on their way with crate training, potty training, and noise desensitization, which makes a big difference. It's very clear how much time, care, and dedication she puts into raising well prepared puppies. Heather is extremely knowledgeable and always available to answer questions before and after adoption. These puppies are her babies and she truly goes above and beyond to prepare her puppies for their new homes and it shows in every part of the process. We couldn't recommend Heather and Ohana Doodles more highly!

I wish, I had their pics at this time, you'd see how great my pups look! For our two Cairyn…read moreterrier mix pups, we started with Beaus this spring after an unsuccessful search for kind, competent, and dog loving groomer(s). These people fit the bill in a big way. Our two babies come out with their pretty bows on, looking really fine. The cuts were just right and one dog, Starbucks, was so impressed with herself, that it's funny how she perched like a sphinx on the back seat!. They have been patient with our crazy schedules, often getting mixed up, and a couple of big illnesses this past May. They also do just about any reasonable request, such as medical soap shampoos (Starbucks has bad skin allergies, we bring the soap, of course). They are always on time with pickups and they do extremely well with handling us, the always worried and ever- calling parents! In short, if you want your dog to have grooming done by someone who actually likes your pup, and gives it hugs and is kind too--this is the place to get wet!

They do an excellent job on our poodles! They always look great and the poodles love going there.read more