Took my dog in months ago to get a hernia repaired and to have her fixed. They did not want to do the surgery because she was too fat. Today, she had her uterus collapse, and now they want to do a high dollar surgery. There is no guarantee she would make it past the surgery. So we chose to put her down. This place has gone to the shits since the Wollars have left. read more

That was amazing. She was able to identify that our dog may have EPI right away. I didn't have to waste tons of money first and sure enough she did have it. She will need medication for the rest of her life, but that's OK. We love her tons. they also helped us with our baby Bambi cross over the rainbow. They were so patient and sympathetic as we said goodbye to her. read more

Decatur Veterinary Clinic - They were so patient and sweet with her when getting blood for EPI testing. - Veterinarians Near Me - Decatur, Texas

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Dr. Lauren Smith is the best. She is very knowledgeable and up front about charges and recommended care. Sweet to my dog. I wouldn't take my dog anywhere else. Pricing is reasonable. We are lucky to have Dr. Smith and Decatur Veterinary for care. I highly recommend. read more

In my experience, this clinic aggressively recommends treatments, especially to pet owners who may not fully understand what's medically necessary. I'm sharing this to help others avoid similar frustration. The visit was for a specific concern: my dog developed a small hematoma (about the size of an olive) on the tip of her ear after a chair accident. My girlfriend clearly explained this when scheduling, expecting a simple drainage procedure. When she arrived, she thought they'd review exam results before proceeding. Instead, they performed the drainage immediately. This reminded me of a Yelp review by Haley G., who wrote, "They went ahead and did [treatment] without my permission." They also pushed for surgery, claiming it would prevent infection and "cauliflower ear." Given the hematoma's location (tip, not base of the ear), this didn't seem necessary. My girlfriend was also charged for a medication she believed was an antibiotic--but it was for pain and anxiety, which wasn't clearly explained. Considering the drainage was similar to a pin-prick and relieved the pain immediately, I believe the medication was unnecessary. We were charged $127 for a visit that seemed like it should've cost no more than $80. I wasn't present but ended up paying. When I reviewed the bill, I immediately noticed things that didn't add up. When I called to ask for clarification, the manager grew defensive and implied I was just trying to avoid paying. Later, I learned the owners had refused future service to my girlfriend, apparently because of my concerns. When I called to understand why, the owner immediately accused me of "harassing his employees" and threatened to involve local authorities if I contacted them again. read more

This clinic does not accept appointments and is only walk-in. However, you are expected to wait in your car for 3-4 hours for them to call you after you register at counter. They then come and get your beloved pet and you are not allowed to go for visit with the doctor. Very, very odd setup. I was not comfortable at all and really aggravated at the 3-4. hour wait, which they don't tell you on the phone. Once they finally got my little dog and took her inside to the vet, it was then another hour. I was getting super anxious and nervous about the whole thing. Once done, they told me i could go to the waiting room (which is empty) and talk with vet over her diagnosis. She was nice enough and seemed informative. I will not be going back. I cannot possibly imaging waiting this long for every single visit. Definitely needs a better setup. read more

For a low cost first-come first-served animal clinic I give it 5 stars. As a vet clinic in general I'd say 4-4.5. The only reason for that being sometimes very long hold times on the phone, although that is understandable. We appreciate being able to have great care for our pets without going into serious debt. Worth the drive & wait if not an immediate life-threatening emergency. read more

I have found them to be extremely professional and caring! We had my Papillon neutered and there were complications. They called me immediately. They are very concerned and nice. He did fine through surgery, thankfully. Lisa Wilson and Jack read more

Very disappointed with Dr Smith. Obviously when I stood up to her and her attitude she decided that mu animals are no longer welcome in their clinic. So Obviously because I said I would buy my dogs flea meds elsewhere they got a attitude. Well Guess what there are much better vets in Decatur. read more

This is no longer a clinic that cares about the patients. They have turned into a Git'm In, Git'm Out, GET PAID business. It's all about the Benjamin's. read more

Been coming here for a while even back in the 90s when it was ran by someone else. Just want to say the woman who answered the phone needs her manners checked. On hold 15mins, I call back nicely informed I waited 15 min and she proceeded to hear my issue with my pup. After back and fort arguing about some runny poo in a puppy she tells me they want to check her ears again cause they were dirty.... not ever infected. Long story short don't be another money grabbing vet walk in clinic, address issues at hand not something that is unrelated which was stated by the vet. And for the love of God when u answer the phone apologize for making me call back after 15mins. Instead I was told there is only 2 and phones are crazy.... not my problem, hire more people preferably ones who respect their customers. We all work and have busy jobs not an excuse to be rude...... We have spent a lot of money here with our animals and everytime it gets worse and worse. read more

Two weeks ago drove 60 miles round trip on Saturday morning to take my dog in to have his ears checked. He was shaking his head fairly violently and frequently. Decatur Veterinary Clinic is first come first served, they don't take appointments. So, I planned to arrive mid morning to miss the early morning rush. I knew they close at noon on Saturdays. I arrived at 10 minutes after 10:00am and the woman behind the desk said that they don't take anyone after 10:00am on Saturdays. I said I had driven 30 miles to get there and it's only 10 minutes after 10:00 am. She said that I could come back on Monday. As it turned out, I ended up having to take my dog to a 24hour emergency veterinary clinic on Sunday. Sure enough he had an ear infection. Because it was an emergency clinic it cost $175 to walk in the door, plus the cost of the checkup and the meds. So, $360 later plus the wasted time and gas to drive to Decatur Veterinary Clinic the day before, my dog had the care he needed. If Decatur Veterinary Clinic doesn't see anyone after 10:00am on Saturdays, it makes no sense to post on their website that they're open until noon, because for practical purposes they are not. For unclear hours of operation and being a zero tolerance stickler for their rules. They made the decision to lose a customer. They cost my dog unnecessary suffering and they cost me a lot more money and time that was also unnecessary. I have used Decatur Veterinary Clinic for three of my dogs and it had always been worth the long drive, but never again. I have several friends and family in the Decatur area, but I will never recommend this clinic again. read more

The clinic needs to educate the new front staff before they bring down the rating for this clinic. The clinic is always busy but they have been efficient overall in their process of taking in walk ins. Hopefully management reads the reviews on all their platforms. Kept rating at a 3, we've been going here for years. read more

Well for my first visit here I can happily say I am not coming back. I Waited for 2hrs in my car and all I got was a bunch of attitude from the receptionist. Because of her attitude and her completely ignoring me I would not recommend this place. I asked the receptionist for my records and she completely ignored me, went on her computer so I had to stand there for 10min until she completely forgot what I asked for. Not good, I'll happily take my business elsewhere read more

Took my dog about 1 1/2 years ago for surgery. Another vet (St. Mina Animal Hospital) screwed me, overcharged, and messed up my dog's surgery, because of them my dog is missing a leg, but these guys saved my dog! She wouldn't be alive today if it wasn't for them. I 100% recommend them!!!!! read more

Had an emergency stop here on our way out of town with our two bulldogs. We didn't make it more than 30 minutes from the house before our bully was turning blue from anxiety. They got us right in, administered fluids via IV, cooled her down enough for us to get our fur babies to a pet hotel, and didn't charge us an arm and a leg. read more

They were very friendly and took care of our dog very quickly! No appointment, just make sure that you go mid-day to avoid a long waiting time. read more

I can not say enough about these people!!!! Absolutely amazing!!! I called in on a Monday in tears as my parvo puppy was taking a turn for the worse. They told me to bring him in and they will do all they can. And that they did!!! They took him right away and kept him for exactly 7 days. They called me daily with updates on my baby and when I got the call this morning that he was ready to come home I was so excited!! They made me a completely new puppy who was full of life again!! Everyone was so caring and so nice!! I cannot thank them enough. And not mention their prices for keeping him a week and giving all his meds could not touch what every other vet wanted!! All around absolutely amazing people! They are true angles!!!! read more

Decatur Veterinary Clinic - Cooper is all better!!! - Veterinarians Near Me - Decatur, Texas

The ONLY thing I would have liked to be different is an appointment time. Animals are seen at a first come first serve basis, which is awesome, but a 3-hour vet visit is hard to plan or make time for. Luckily I was free for the day and it's even luckier I showed up at 7:45 am (15 mins before opening) or else it would have been much longer! Great staff, very good bedside manner. Gentle with my pet. VERY AFFORDABLE! My boy was diagnosed with a cold/upper respiratory infection and the exam plus all meds was only $85! Thanks Dr. Troppy and Sheila! read more

I have mixed feelings about this place. One time I had a emergency with my goat and had to take it in the evening and they accepted it right away with a reasonable price too which I was grateful for. However more than once when I've been at the front desk one worker looked at me as if she couldn't be bothered by me because I asked her a question about the sign in form. They even ignored me for a little while as I was standing there. read more

First, let me say, this is the best vet office I've ever been to. The vets and most of the staff at this clinic are great; very knowledgeable, helpful, and compassionate. Now, for the review - The woman who answers the phone and checks people in (receptionist I guess?) is kinda rude in a way that I don't THINK she's TRYING to be rude, but is. For example, if you ask a question - she expects you to understand a very short answer while she's using 'vet talk', and if you don't understand, she looks at you and makes you feel stupid for not knowing.. It's very intimidating and keeps you from asking other questions. It may just be her personality, but it's happened the last 2 visits. What makes this so important, other than people tend to not like having someone make them feel stupid, is that with the COVID-19 precautions being taken at the clinic, she's the main person you talk to when you sign in and tell them why you are there. I'm still wearing a mask and I have already had the vaccine, so I'm all for still taking precautions. However, the precautions they use are the strictest I've seen. You are only allowed inside, 1 person at a time, to check in and tell them why you're there; this is why the receptionist part is important. So you check in and then wait in your vehicle until someone comes out to take your pet. This is the best time to ask any questions you may have, as you don't get to go in with your pet for the visit. They take your pet, you wait in your vehicle. After they are done, they bring your pet and the bill back to you. I find this bothersome because I can't see what's going on; I can't ask questions or get any information that the vet's usually give you; I can't comfort my pet who doesn't know what's going on. All of that is important. So while I do think taking the COVID-19 precautions is a great thing, I think they should allow the pet's owner ( wearing a mask, hand sanitizer at the door, temp. check, etc. ) to be in the room for the exam/visit. Aside from the above, the only other problem that arises is that you can't make an appointment. It's 1st come, 1st serve. So you should always (even before COVID-19) expect to be there at LEAST 2 hours. Now for the positives of this clinic and the reasons I don't change to a different facility. The techs are nice and helpful and the vets (I've seen 2, a male and a female) are AMAZING. They take their time and really listen and address any concerns you have, which again, is why you should be there for the exam/visit. Also, I feel their prices are very fair. They don't try to charge you for every question or concern you have. The prices they have for usual vet services ( shots, spay/neuter, etc. ) are the best in Wise County. So if you can accept the negatives about this clinic, THE POSITIVES ARE WORTH IT!! read more

Decatur Veterinary Clinic - Office info. - Veterinarians Near Me - Decatur, Texas

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Five months ago I had a very pleasant experience with Dr. Harrison and his staff at this clinic. Yesterday, I had the worst experience with Lauren Smith that I've ever had with a veterinarian. Upon going in the front door of this clinic this morning to hand deliver a letter about my experience to Dr. Harrison, I found the following posted on the door: "Zero Tolerance (in large letters)" Swearing, threats or any act of violence will not be tolerated. Anyone giving verbal abuse to members of our staff will be asked to the (as typed on notice) leave premises and not return. We are here to help, not be hurt." Interesting that the last line reads, "We are here to help, not be hurt," suggesting that customers have hurt them, when, after my interaction with Lauren Smith, it was indeed me and my goat who were hurt by this unprofessional, rude, aggressive woman. In a town the size of Decatur and in a safe neighborhood, why is this notice necessary? The answer is that the rudeness, unprofessional conduct, defensiveness and judgmental accusations from this woman incites anger in customers, especially those with animals in distress. The notice should be internal, as that is where the problem is. Instead of putting my goat down in a timely and compassionate manner, she yelled accusations at me and was more interested in a confrontation than my suffering goat! I left with my dying goat - better to euthanize her myself quickly than deal with this shocking behavior. NOT a James Herriot veterinarian and NOT an experience I would wish on anyone else or their animal. read more

I had a puppy that needed spayed and had a hernia. I had been told by many vets they would fix hernia for free at time of spay. They lied. When it came time for spay they suddenly quoted me $800. I was so excited that I found Decatur Vet! They did the spay for $150 and fixed hernia for $50! They are amazing and help so many animals and families by making their prices affordable! read more

I'm not sure how the heck this vet only has one other review and it's poor. Yes. You have to wait. They don't take appointments. Yes it's NO frills. If you have a 15 yr old dog with cancer they aren't going to push you to have it sent out but they will remove it if possible (are you really going to put an old dog through chemo? Are you really going to do MAJOR surgery on a dog who has no chance of recovery? My dog swallowed an entire chicken leg WHOLE. They found it by accident in a 17$ X-ray. Any other vet would have said surgery. She was a very old rescue we'd only had a few months and she weighed 9 lbs. how she did it i have no idea. I freaked out. The vet said 80% chance it will dissolve and be gone in a week. Recheck and come back if any issues. We came back a week later. Bone gone. I brought my dog in with what 2 vets said was a lick granuloma and offered to remove it off her foot for 400$ plus over night fees. I went to Decatur because a friend who's a retired vet said it looked like cancer. Sure enough the vet took one look, did emergency surgery at 4pm. Kept her over night because she's 15. We did ask it be sent out so we knew what the margins looked like. Aggressive squamous cell carcinoma. Would have killed her. She's also had mammary cancer and any time they find new modules they remove them over night stay. Last time she had 3 and a teet taken and it was 125$. Now any doctor or vet can make a mistake on humans or animals. But they do a great job and are EXTREMELY affordable. In fact i was quoted 125$ plus labs to have my old rescue (the bone dog lol) have ONE tooth removed. It was a bit swollen and looked painful. She was abused and we got her as a mess of a dog. Lots of vetting needed. We declined and took the hr drive to Decatur. Under 20$ for an exam. They looked at the tooth and one tiny tug the whole tooth just came out. The dog didn't even flinch. Antibiotics were 18$. Under 40$ good as New. I've seen them be so compassionate with dying dogs. People bring them in their cars and suvs etc and the vets even go outside so the owner doesn't have to be a mess in the clinic and they can comfortably hold their baby while he goes to rainbow bridge. Then the vet will give them time to say good bye and come get the pet and set up burial or cremation. Yes sometimes the front desk could be a bit friendlier but they are crazy busy and not rude just business. The vets and handlers are sweet. We were so worried about the old "bone girl" as we knew she'd not live super long. She too I'd mammary cancer (by the way 30 tumors removed and it was under 200$). Some came back and she needed more dental work. Vet said her heart was very bad and they didn't want to remove tumors because it's slow growing and they gently said that they will if she's doing great during teeth (quality of life with the teeth was necessity) but didn't want her under anesthesia too long because. And they were gentle. Her heart was what was going to eventually kill her. They were right. About 6 months later she went into heart failure and couldn't lay down or sleep. Every ounce of effort was to breath. Lasix was a bandaid but she was suffering and we were happy we gave her three years of love after spending her whole life in a puppy mill never touching grass. Didn't even know how to bark. They were so kind and gentle. I'm disgusted with the previous reviewer. A lot of people i know from Keller take the hour drive and are happy to do so because of the affordability and the care given. Be prepared to wait 1-3 hours. There's people to chat with. It's not a root canal. It's enjoyable. I love Decatur vet and owe them the lives of my dogs and trust them with those i love so much. Thank you!!! read more

My dog is currently in the ER due to an anaphylactic reaction to the Proheart12 heartworm injection. I was given no warnings whatsoever from the Decatur veterinary staff that there were any risks involved with giving this injection. Additionally, they did not give me the Client Information Sheet, which would have informed me of the risks involved. Following the injection, my dog immediately started showing symptoms of a severe anaphylactic reaction. I took him to the local emergency veterinary clinic for further evaluation and treatment. After arriving at the emergency veterinary clinic, the Decatur clinic failed to forward the list of medication/vaccines given to my dog. Only after calling them directly the next day did I receive any documentation for the medications administered to my dog. After a 5 minute google search, I found the client data sheet for the Proheart12 heartworm injection, where the number 1 warning is that an anaphylactic reaction is likely and highly possible (different adverse symptoms were seen in over 25% of dogs in a study of 593 dogs with several dogs experiencing severe reactions of which some lead to death). This is straight negligence on the part of the Decatur veterinary clinic to fail to inform customers of the risks involved with the medicine they administer. They did have friendly staff, but overall need to seriously improve their veterinary practice. I will say that they haven't contacted me to charge me for anything. However, at the same time they have also failed to reach out once since taking my dog to the ER. read more

I brought my animal in just to get HIS SHOTS done and that's it for $20 they charged me $110 for an ear cleaning and medicine that I did not ask for them to do, they went ahead and did it without my permission and wanted me to pay for something that I didn't ask for.yes he has ear mites I've already taken him to the vet and gotten the medicine from that vet I just went to this place to get his shots I already paid and went to a different vet to get the medicine and his ears cleaned from someone else, I had to call them and say I do not have the money to pay that I only have the money to get a shot and now I have a remaining balance which isnt fair and I overheard them saying why did she bring him in if she couldn't pay, she shouldn't have brought him in if she can't pay, I called ahead time to make sure I had the money and this was coming from the vet and the people who work up front I do not like this place what so ever and now my cat won't eat won't move nothing and I'm worried read more

We drive over 30 minutes to come to this vet! We take all three of our dogs here. We recused two of our dogs from the shelter at 10 weeks old and they both had some problems that had me coming to this vet on a weekly basis but I always had a positive experience! They both ended up getting ear hematoma's and had to have surgery and we were quoted a price unbelievably lower than other vets in our area. And then a couple days ago our 4 year old pittie got attacked by another dog and he also had to have surgery. It was late at night and we wanted to take him to Creekside in Keller but we knew it would cost us an outrageous amount of money. So I waited until first thing in the morning and brought him to this vet and he was very well taken care of! The prices are unbeatable and all of the vets and techs are wonderful. Don't get me wrong, the wait can be long since they do not take appointments but there are always people to talk to! If don't have any prior engagements and are willing to sit in your car until they are ready for you, and love affordable prices and amazing care this is the vet for you! read more

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Customer service is non existent. Will never return. Good riddance. Was a customer for years but never again. Pay close attention to the specifics of all negative reviews on google. They are all spot on. Office staff as incompetent. read more

I called when they first opened asked if I could be seen with my pup that's been in pain for days, the lady told me yes as long as I was there and signed in before 3pm I would be seen. I got there at 11:30 and walked in and the front desk lady told me "oh no we are too full" before I could speak, so I asked if I could put my name on the list and she said no and told me to wait outside. I have heard decent things about them but after that I will never take any of my animals there and I will recommend no one to take there pets there, they have terrible customer service and seem to not care about the well being of the animals. read more

Bought some calves at the Decatur auction but not all of them had their shots. The clinic is first come, first serve but we didn't have a long wait. Our 5 calves got what they needed and were headed home in just a little over an hour. Prices were super reasonable. It's hard to find a clinic that will service cattle and I highly recommend this clinic for price and service. read more

This is not a review of the entire practice just of Lauren Smith, DVM. Our rescue recently had a 9 yr. old blind foster basset seen at your clinic by Lauren Smith. The visit was to insure Rufus was healthy enough to make an 1100 mile journey to our rescue and to get needed vaccines. The visit left our foster mom in tears. She was told that no rescue would take a dog with an ear infection. That is absolutely not true. I personally have never had a basset foster that didn't have an ear infection. Rescues see this as a normal occurrence. Unfortunately it did not end there, Dr. Smith recommended Rufus be euthanized because he was blind and had no quality of life. Our foster was in tears over the lack of compassion Dr. Smith showed and I was furious! That was completely out of line. Rufus is a happy, loving boy and is enjoying his life at our rescue. His eyes cause him no pain in our vet's opinion and his ears are continuing to be treated. I would like to suggest that you do a little compassion training in your practice as well as educate you staff on rescue organizations. read more

This veterinary, the docs, office staff could not be better. It's first come first serve. You can put your name on the list and wait in your car. They'll come to your car when it's your turn. Or you can wait in the waiting room. Everyone is very professional. I know people who drive miles, come from DFW, Waterford, to see these docs. They don't upcharge like many in the city. 5* read more

my puppy tested positive for parvo last night at the emergency vet, so I brought him to Decatur this morning to have him hospitalized. I waited over an hour for them to even come out to talk to me even though I called 45 mins in advance to alert them that I was bringing a dog sick with parvo. THEN I was met with extreme attitude from a tech about the deposit even when I was just asking questions. I first told her I wasn't thrilled with them making a parvo case wait in a vehicle over an hour, thank god I had puppy pads with me, she said "welcome to decatur veterinary hospital" in a snarky tone as a reply to that. I then told her I didn't appreciate how I was being spoken to, and that I used to be a tech myself so I understand how things can be but there is never a reason to talk to a client like that. she said good, then leave! SO I left. and I'll never be going back there. super unprofessional and rude to someone with a dying patient!!!! do not recommend. read more

I wish I could give negative stars. I took a very sick puppy, not knowing what was wrong. I went in and begged them to take it back and on IV. They said they had to parvo test first and I had to wait in the car. I understand but pleaded with them to hurry as the puppy was dying in my arms. The girl at the front said they would. Over 30 minutes go by and no one comes. The puppy is suffering. I go in and beg again and they send me to a room finally. The parvo test comes back positive. With no emotion and a cold, empty look they say I need a $400 deposit for hospitalization and it could be anywhere from that to $1300. I'm okay with that but ask for medication for the rest of my puppies from her litter as they will inevitably get it and they refuse. I couldnt believe they would let my puppies suffer instead of sending home simple medication. I'm not talking about IVs, just antibiotics even. I left angry and called 3 other vets, 2 of which I never went to, and all said they had no problem giving medication and would prefer it as it's very contagious and would rather I treat at home if I can. read more

Regarding the review by Kaleb from San Francisco about his dogs reaction to the Heartworm shot. He should probably check to verify that our beloved Decatur Vet is the correct location, as to my knowledge our Decatur Vet does not administer the Heartworm shot. My daughter has requested this shot several times as she is not very good at remembering the monthly chews, however this clinic has some very good reasons for not using the annual shot. So Mr Kaleb from San Francisco please verify you are reviewing the correct Decatur Vet before you leave a bad review. These Vets have saved the lives of more than one of my dogs and continue to be very loving and caring. Dr. Lauren Smith treats my dogs like they are her own. I see her love and hug on every animal that comes through her door before she even treats them. Yes, you do have to wait, its a no frills clinic, but some vet isn't getting rich and living the country club life style on you paying for unnecessary procedures.. I love you Decatur Vets. Thank you for all you have done and continue to do for my animals. read more

I have used this vet for the last 20 years for numerous dogs and cats. The office staff has always been considerate and kind. They treated my animals with respect, even coming to the house after hours to put one down when I couldn't get him in the car. The staff had even signed a sympathy card after. I will continue to use them for all my vet needs. read more

Why are out of state people leaving bad reviews I have never had a problem with theses guys they take care of all our animals from our 24 year old cat our dogs our miniature cows even house calls in dead winter at 3 am charged us under $200 a couple years ago and have been here since and did a full autopsy on a young cow that fell over dead at these prices I ask myself how can they possibly make money ? its because there not all about the $$$$$ read more

The most compassionate, caring, hard-working team of veterinarians I've seen. Been going here off and on for years, and plan to continue. Cannot say enough good about them. read more

If you like to be lied to, hung up on multiple times, and major issues with your dog to go unnoticed and untreated then this is your vet clinic. They are getting a one star because I don't know how to give less than that. If you care about your animal then you should find another office. These people took x-rays of my dog said everything was fine and that they couldn't see anything wrong and sent us on our way with pain meds. 2 days later my dog is throwing up and can't keep any food down and another vet re-does the X-rays discovering a huge mass. My current vet said that it might be helpful to see the 3 day old X-ray to compare but when they called the Decatur vet they claimed they didn't have her on file. I later called the the Decatur vet and they lied and told me that the new vet had the name wrong but she didn't because I know my new vet spelled it out for them. The Decatur vet told me that if I could get ther in the 15 min before they closed at noon that I could get the X-rays but I live over an hour away. This lady then told me that they were not willing to wait an extra 20 min until a family member could get there to pick up the X-rays and that there would be no one on call to give us the X-rays until Monday. She told me that she was "sorry" I lived an hour away and that it was my fault because I hadn't called earlier (I have been at my new vets since they opened getting tests done and called as soon as I found out there was a problem) and then this worker HUNG UP ON ME. I called back before they closed to see if they would talk to my vet and atleast describe the X-rays to help and was put on hold until they closed 25 min later I heard a noise on the other end of the line and was hung up on again. Currently looking into who I need to make a report to about this. read more