These people are straight crooks. The moment I asked for an itemized bill so I can have a better understanding of what I am paying for, the tone changed in the conversation. The answer? Uhhh no we don't do that. When I asked why not I was told because we just don't. I called an honest plumber and got the work done for the same price BUT I was given an itemized bill of exactly how much everything costs including the labor. If you like getting taken for a ride, call these people. Not only did I not get an itemized bill but the satisfaction in the guys voice telling me "we don't do that" was enough for me. Good luck If you do use them because you're going to need it read more

Yes, we use their service. They will responsive. They were professional and they got the job done and got my unit back up and running. Thank you. read more

Before you read further, be aware that the owner responded to this review with my full name address and phone number. He also did this to another negative review. He is literally doxing anyone that says something negative. That is unacceptable and tells you everything you need to know. This company can not be trusted. Period. Owner is one of the most unbelievable people I have ever had the displeasure of doing business with. Last summer I had called and left messages about emergency service needed. I never received a call back and left a review based on that experience. But before I continue I recommend Proactive Home Services or T.F. O'Brien. Both are polite, courteous and get back to you. The owner then called me and verbally berated me for the review and said that it was my fault because I should know that HVAC companies are busy during the summer, as it that's my fault. He was so aggressive to the point that I was left speechless on the phone. He then begged me to remove my review of my experience after continuing to attack me. He knew he was in the wrong and how bad his rude responses looked so he even offered to do the service for free if I removed the reviews. I figured we'd let bygones be bygones and I removed all reviews. Well obviously what he did to service my machine did not stick because once again my unit is not working the next summer. I contacted the company again to have it serviced, perfectly willing to pay for the service, and the owner calls me to decline. That's fine and he has every right in the world to do so as a business owner. I just feel like I should let people know about this company because the owner seems to like to attack people if you don't leave a good review, and then holds grudges. He even threatened to sue me and to post my personal information everywhere if I reposted a negative review. I have the texts to prove this. Not professional and I'd be very wary of doing business with them. See the other review on Yelp that complains about the way the owner talked to him. Seems to be the way he deals with people. The response the owner posted below is his original response from last year. I never attacked him. He berated me for my review. He also just private messaged me that I "threatened him" to put Freon in my AC or I would leave more reviews. He is a liar. I have the original text chat that proves he apologized for getting off on the wrong foot and offered to do the service for free. And he also constantly texted me to remind me to remove my reviews. He was aggressive about it and I have all the texts that show this. It's clear he offered to do the work just to get my reviews removed. But I decided to let the past be the past and move on. Tried to give him business this year by calling them. No good deed goes unpunished. Look at my reviews. They are mostly positive, and I don't write all that many. 99% of the time if I have a bad experience I let it go. This guy is something else though. You have been warned!!! read more

We got screwed by another company. I was hit, pregnant and miserable in the middle of a heatwave. Brian got someone to our house ASAP and helped us. A few weeks later the unit was busted up again, also super hot out. He came on a weekend and helped us. They wound up replacing our unit (we knew it needed to be done) and gave us a reasonable price. They worked quickly and cleanly, and really went above and beyond. We are a little outside of their service area, and we were desperate. They didn't hesitate to help and they didn't give us some crazy price for service (which we probably would have paid). read more

Replaced our compressor for a 3 zone mini split. Fast forward a year and a half and system can't be pressurized. Ask for possible solutions almost weekly for 2 months only to repeatedly hear our manager will call you back. I'm $10k into a POS system and I'm running $50 FB marketplace window units all summer. UPDATE- about a dozen calls ended with "my manager will call you back" for months. The call never came. Bad review on yelp gets a response in under 12 hours. Still no actual resolution or callback but wow...just wow. read more

Our 7-year-old Fujitsu mini-split air conditioning system was giving us, what we thought, trouble. Able was fully transparent. They stated there was a minimum charge to show up and check the system. And that sometimes may be up to 2 hours for their technician when he is on hold with Fujitsu service. Thankfully the tech who showed up was very friendly he hooked up a computer system to the unit did a bunch of scans. He stated that the unit was functioning properly and that the problem, which is elevated humidity in one room, is probably due to poor insulation in the exterior wall. I'm just thankful that the unit is functioning properly. Again the technician was very friendly and cordial. They arrived exactly when they said they would on time. I would recommend Able and use them again in the future for my air conditioning and heating repair needs. read more

We had Able come to our home for an estimate for split units mid July. Two young guys came and were very knowledgable but we never heard back from anyone. We called and called and left multiple messages. Pregnant customer in the middle of a hot summer looking to get some relief FAST so unfortunately we were forced to go buy a window unit. We spoke with receptionist after receptionist to confirm that they had our email and phone number. At one point we got in touch with 1 of the 2 gentleman that came to our house and they said they were waiting on the electrician to quote us. It is going to be a month now. Hate to give 1 star but unfortunately this is not how you should do business. read more

I called this company for advice on a property I am looking to buy and the salesperson couldn't be bothered to allow me to get more than a sentence or two out, before interrupting me with an inappropriate answer. I was merely trying to find out about how much to have the seller leave in escrow since the system couldn't be inspected till the spring time and he told me how much a new system cost. Then I told him it was replace 6 years ago and he repeated the same answer and said only your lawyer can tell you what to put. When I told him he was just rushing me off the phone he said he wasn't, then he proceeded to try to rush me of the phone. I told him I didn't own the property yet and he was trying to setup a service call. The only way I would use this company, is if there was no other company on the planet. Boo!!! read more

Zero stars. I had no hot water in my Navien Combo Boiler. The technician told me it was the 3-way valve. He made it sound like it was a big job and said it was $585 plus the $155 service call fee. He was done in 30 minutes. The bill came to $840. I went to my local plumbing supplier with the old part. They said it was a $40 part. So I paid $800 for 30 minutes. Let's say they had 90 minutes travel time round trip (which was probably way less because they are local) so that's $800 for 2 hours work. I feel that they ripped me off. read more

Able Air Conditioning - Plumbing Near Me - East Rockaway, New York

Buyer beware! Company sells a service agreement but never shows up to honor it! Don't trust them!

Brian is a money hungry rude jerk who has no idea how to conduct business in a nice fashion. I spent over fifteen grand which went straight to his pocket and after him and his crew left the system had multiple issues and his co workers stole my airpods as if all that money wasn't enough. After getting fed up with the problems that the new system was causing me I called to get a solution. He was rude and He was only willing to fix it for another thousand dollars so I was stuck paying it or being stuck with a crappy system . I really feel like I would have such a better experience if I would have went to anyone else. Avoid him at all costs all he does is rip innocent people off and he's so mean in the process. read more

Worst service , you dealing with an used car salesmen on the phone, companies point is to charge up clients and not fix the problem. He basically called me a liar and didn't want to listen to me until I told how I feel about him. Learn how to listen to your clients and not be a donkey, not sure how you even exist. I dealt nothing but pleasant people this area besides this guy. Reply to his reply. I didn't call screaming, I asked why something wasn't done initially and he said I declined it. I stated they never offered it to me and he said I'm sure that's the case, basically calling his client a liar. I told him I was frustrated that I had to spend over $900 under his care , if it was for material or labor which it was for both and that is his problem, they shouldn't diagnosed incorrectly from the start. After messing up he has the b***s to tell me that denied something and calls me a liar. I also stated that I was referred by another local contractor, he said " I'm sure you were" He was condescending the whole conversation. I gave him multiple chances to regain himself. After not showing any care of my issue and the reason I was calling and kept being condescending, I did tell him to ******* read more

This was a total scam!! Stay away! Charged us $145.00 to come look at our AC, then tried to convince us that the whole system needed to be replaced. When they came back to give an estimate on a full system replacement, they claimed the neither a repair or system change could be done for some BS reason and refused to refund our money. The owner- Brian was a real dirt bag and very condescending. They are THIEVES! read more

They charged me for a service call without doing the service on the part that went bad and I waited over a month for them to order parts that they claimed were difficult to get and when I called the same supply houses that they claimed they could not get the parts from, the part was available for pick up in 3 days. Meanwhile, no hot water in my house for a month. UNSCRUPULOUS owner!!!!! Now that I bought the part myself they want to charge me AGAIN to install it after lying to me and leaving me hanging. I would not recommend this business. read more

Great customer service with a very helpful and honest technician. We called last night as one of our HVAC units stopped working. We initially spoke to someone that gave us wrong information. Within five-minutes of hanging up we received a call back from a Manager to explain the communication breakdown on their part. We decided to schedule the appointment for this morning between 8am and 11am. The technician showed up by 9am with a smile on his face and a friendly demeanor. He immediately went to work, diagnosed the problem as a loose wire, fixed it and REFUSED payment of any kind. He would not even let me tip him. He stated that the Manager that called us back last night was adamant that he wasn't to accept payment of any kind. Mistakes happen. How a company handles it screams volumes for customer service. Kudos to a job well-done team. You've made local clients for life! read more

Just had Brian from Able Air and Heat leave my house. Had a bad leak last night coming down from the light socket in my kitchen....NO BUENO! Brian came this morning, located the leak (upstairs behind a wall) and replaced the pipe. It was fast, clean, and thorough. He also took a look at my burner and noticed a very small leak that could have caused a major issue. That will be fixed tomorrow and I have no doubt that it will be done with utter precision and expertise. I've said it before and I'll say it again, Able Air and Heat is a class act and we are lucky to have them as part of our community. Brian is an absolute gentleman and does what he can for you so you don't have to break the bank. Thanks again Brian and the rest of the Able Air staff!! read more

I highly recommend Brian and his expert technicians. I had an emergent situation with my navien unit, they did not disappoint. Clean, neat, efficient, trustworthy and a great team of technicians Lori L read more

FACT: Makes appointments with his prospective customers, which he does not keep. So he keeps you waiting as if you are not important. VERY UNPROFESSIONAL WOULDN'T YOU SAY? FACT: He doesn't bother to call and apologize and try to reschedule. VERY UNPROFESSIONAL WOULDN'T YOU SAY? FACT: I found him to be Very Rude! VERY UNPROFESSIONAL WOULDN'T YOU SAY? FACT: I would not call him in the future for any A/C or heating services I may need, nor would I recommend him to anyone else. FACT: A business owner who treats a prospective customer the way he treated me DOESN'T deserve a great review. FACT: BEWARE to other prospective customers, he may very well do the same thing to you. VERY UNPROFESSIONAL WOULDN'T YOU SAY? read more

called on a Friday to have my a/c serviced. I was told that they couldn't come until Monday between 10 and 1. Since it was Monday at 12:40 pm and no word, I decided to call and was told in such a rude and unprofessional manner that they did not have me listed and since it was raining out at the time no one would come and work on it. Never bothered to apologize for the mix up. I found him to be rude and unprofessional. There was absolutely no customer service involved. I am a cancer patient and did not need this aggravation as I have other things to worry about. read more

Able A/C installed a Fujitsu ductless a/c system in our home and did a great job. Brian was very friendly and helpful and his installers were very knowledgeable and friendly and did a very nice job. All appointments were on time and most important the system works perfectly, and at a very fair price. read more

Called because condenser not kicking over. Offered me an appointment the next day. They found a wiring issue from when I hooked up a nest thermostat over the winter. Also took care of an issue I had with water pooling in drip pan at minimal cost. Did a general service and didn't try to charge me for things I didn't need like refrigerant. Felt the price was very fair for the time the technician spent here and the problems he solved. Overall very happy with the service and would definitely recommend. read more

Brian and his team were fantastic! He stood by his quote and installed the system quickly. Joe, Orlando and Wynn were courteous and professional in every way. They did a great, clean job and took the time to explain what they were doing and why.Highly recommended. read more

Able Air Conditioning is tops. I used them for both my a/c and my conversion from oil to gas heat. Brian, the owner and all of his workers are great. Do not confuse them with Able plumbing in Baldwin. The Able Air conditioning I highly recommend is in Oceanside. You won't be sorry if you use them for both your a/c and heating. They also do general plumbing. read more

Weren't able to troubleshoot my problem the first time around. Wanted more $$ to come back and wasn't very professional. Expensive as well

I highly recommend this company! My parents had an issue with their Ac unit we called them a little after midnight and the owner Brian was there within 30mins. He came fixed the unit for them and the experience couldn't have been more pleasant. I will continue to use them from here on out. Amazing company and owners!!! read more

I first met Brian ( the owner)during Super Storm Sandy. He took great care of my home and got my system going. After Sandy he installed and converted my house from oil to gas. I have used him every since. Since then has installed new air conditioning units, ran gas lines to my driers and bbq as well ran plumbing lines to an outside sink. He is excellent at his craft and knows his business thoroughly. A true professional. read more

Able Air Conditioning is great. I have been using Able Air since they replaced my boiler and now my AC unit. Excellent service and the owner, Brian is super knowledgeable and reliable. I recommend Able Air Airconditioning to everyone with HVAC needs. read more

This review is long overdue as Brian and his team at Able Air installed our Central AC almost a year ago, and since then have helped us with everything from running gas lines, to questions about our pool, to almost anything we needed plumbing-wise. Trust me when I say, service contractors - let alone people as nice as this are hard to find these days, but Brian is truly one of them. His work was always completed on schedule, his office took care of all the permits and I had ZERO headaches. He is meticulous and we so appreciate that when it comes to making sure work is done right on our home. He has become a go-to resource and I can't recommend Able Air highly enough. If there were 10 stars I'd give them 11. Thanks for everything Able Air! read more

Recently my wife came home to the house and it was 100 degrees. Called Able and Brian responded within the hour and had our Central Air unit fixed and running in no time. Very thorough inspection of the exiting unit to be able to solve the issue. We also use Able for our heating system which was installed by Universe and never worked correctly nor fixed correctly by "all" workers at universe. Had Brian over one time to take a look at the boiler and identified the issue and rectified it for us. read more

Total 5 stars to Able Air Conditioning!!! My family and I have been using this company for over 10 years. Always a fast response and as busy as they are always someone here to fix a problem immediately! Thank you Able Air for all your great years of service!!!! read more

Replaced my Central Air unit. Mixed up the 2 connections for the 2 zones. After numerous phone calls he finally said "Go find someone else to fix it, I'm too busy right now". Did I mention he lives less than 10 blocks from my house. Be Careful with Brian. read more

they are by far the worst company i ever delt with the owner is unprofessional and rude there 24 hour 7 day a week is a joke you call for a emergency he tells you hes to busy and comes the next day and he try to fix my AC and did not when i call to tell him he was rude and told he couldnt come back so i ask for my money back which he over charge me he told me he doesnt return money an i had to just deal with it so i found someone else to fixs his mistake so it ended up costing me double to fix it read more

Brian answered my service request call and was at my house w/i 2 hours of the call on a Sunday. very quick and professional knows his business and has a well supplied truck. I will be keeping their business card for any future work needed. Excellent read more

What a great experience!! They say on their website ableairheat.com that they are available 24/7 and I was a bit skeptical to call at 3am, however, with a 3 month old baby you can't go without heat in the winter. This happens to be April, but the past week the temperature has dropped into the 30's at night. 2 weeks ago we thought we where turning our heat off for the spring, but had to turn it back on only to find out it was not working. We needed our heat fixed immediately, if only for a few days. Able Air and Heat answered the phone and showed up three hours later. Unbelievable service!!! I can't recommend them enough. Thank you Able Air and Heat. We will be using you guys to install our Central Air Conditioning System next month :) Thanks again!!!!! read more

lousy and unprofessional followup . Despite scheduling an appointment in advance, requiring loss time from work, got a call after the appointment schedule that they can't make it. After rescheduling and calling 30 min before appointment to confirm they are coming was told they would but be an hour late.... never showed up and never called. Some customer service... read more