Why get on the internet when a professional will do the work for you. Susan and her team are very…read moregood at what they do. I tell them where i want to go and they do all the work. We have used them many times and never found a better deal than what they set up for you. Vacation time? Give them a try!

I wish I could give them zero stars. This travel agency is an absolute joke. No wonder this is a…read moredying industry. I visited the travel office in the Abilene Mall the first week in June and after sitting there completely ignored for over 30 minutes a young clueless girl comes out and says all the travel agents were busy but she was going to take our initial information and have someone contact us. She took down all the pertinent information and said someone would call within a week. I was like okay?? We were really excited to plan our trip to Paris but all I received was a promise of a call within a week. I asked if they had brochures about Paris or anything we could take to help inform us about prices/ accommodations etc. Unfortunately I was told by the young lady that they didn't have anything like that and she didn't know of anything online that could help me but that someone would contact me "really soon." So we left anxiously awaiting our phone call. Well three weeks went by and no one called. So I called the agency back. I spoke with Hester. She told me she found my info and was not sure why no one hadn't called back but that they had been really busy lately because this was their peak season. I told her that was fine but I was really anxious to plan our big trip to Paris. She said to make it up to me she would have me some options available by the end of the day and she would email them to me to look over and then she would call later that day to see what I thought. Well I waited and I waited and I checked my junk mail to see if she had sent anything. Needless to say nothing ever came and no one ever called. It is now 4 months later and I still have not heard from this joke of an agency. Thank goodness I booked the trip through America Airlines Vacations and got the dream vacation we had been hoping for. My advice- skip these clowns and go straight to one of the airlines. They were able to schedule everything and do it at an excellent price ASAP.

The local Home Builders Association booked Bilbrey Tours to take them to Austin Texas to meet the…read morestate Reps. I'm a member of the organization and went along; bus ride was long but very good. Watched movies and the bus were clean on time at the stops. I recommend them

I have traveled with Bilbrey for about 8 years. I have never been disappointed and you can set…read moreyour watch by their promptness. The folks go out of their way to make sure that the trip is enjoyable.

We used Big Country Limo for a Christmas party. We had 13 people, the limo was very clean, pretty…read morecool too with the lights and details. Even got to control the music. The driver was amazing and very professional even with last minute changes. It was a fun time and we will definitely be using them again!

Half of the stops do not have actual stations. This particular bus going to Dallas from Abilene…read more No ac. So imagine a full bus in Texas with no ac

Late night DFW approx 11:30 pm (delayed from NC and knew we had already missed last connection to…read moreour home city)...the two guys working at National were AMAZING! Smiling, helpful, and gave us a REASONABLE deal on a one-way for the 3 hour drive home. (Otherwise we could spend the night at the airport and not get a flight until noon). Drove home, We slept in our own beds, located our luggage the next morning, and it was a WIN!! Please pass along to the great guys at DFW on Sunday 7/27 that you saved an exhausted couple!! Highly recommend and will use you again!

Just dropped off a car at the National location at the airport in Abilene Texas. Clay was working…read morethe desk and went above and beyond to help me. Seems like more and more in the world today companies and thier employees don't care at all about customers. Today I was reminded that there are still people that care and will do everything possible to make your experience the best possible. We need more Clay's in this world.

We hired Longhorn limousine to pick up the bride and groom at the end of our daughter's wedding…read more They were very thorough in researching the venue parking before hand to ensure that they had plenty of space. The limo was a very impressive white superstretch with a personalize sign for the newlyweds. They even rolled out the red carpet for the couple to walk down. Very nice way to send off the bride and groom! Highly recommend!

I successfully booked a room in another hotel in Abilene after I was told that my debit card did…read morenot process. Then I am texted by American Star that I have a non-refundable booking at their hotel. I drove to American Star and informed the manager that the booking was in error and asked for a refund. He printed me a registration card and said contact 'them' for the refund. Now American Star Inn at 423 933-5223 refuses to issue the refund despite likely renting room 114 to someone else that night. It would be a mistake to stay at American Star Inn because they are looking for ways to defraud you.

This was, without question, the most disturbing hotel experience I have ever had. I would strongly…read morewarn anyone considering staying here to think twice. When we arrived, we were told our room would be ready in 30 minutes. Instead, we waited in the lobby for nearly two hours before we were finally given keys. During that time it was clear the hotel was extremely disorganized. The front desk employee appeared completely overwhelmed and couldn't even get her computer system to function properly. She repeatedly called for help but seemed to receive nothing more than phone assistance. No one ever actually came to help her. While waiting in the lobby, we witnessed multiple concerning things happening in the hotel. The individuals coming and going raised serious questions about what is actually happening inside this property. At one point, a mother approached the desk to complain that the hot tub water was dangerously hot -- she described it as boiling -- and she also had to ask for towels because none were available in the pool area. Unfortunately, the real shock came when we were finally given our room. I have never in my life walked into a hotel room in such an unacceptable condition. It is honestly difficult to fully describe how bad it was. The floors were sticky and covered with visible footprints. Every door had a strange white film on it, and the room had a strong, unpleasant odor that someone later described as possibly being related to drugs. Every outlet, light switch, and door handle was filthy -- some appearing to have what looked like fecal matter on them. There were holes in the walls, stains all over the walls, and multiple unknown stains throughout the carpet. The kitchen sink was filthy and appeared to have been used like a bathroom sink, with what looked like toothpaste residue left behind. The trash cans had no liners, and behind the toilet there was red material that looked like broken makeup that had clearly never been cleaned. There was urine around the toilet, hair in the bathtub, and toiletries scattered around as if no one had cleaned the room at all. Food crumbs were left throughout the room, including in the corners and under the couch cushions. The couch and chair looked extremely worn and dirty. The ceiling fan was covered in dust. The beds were perhaps the most alarming part. One bed appeared to have been quickly made but clearly did not have clean sheets. The other bed had been completely stripped, with the bedding left piled on the floor while the pillows with pillowcases were still on the mattress. This was not simply a poorly cleaned room. It looked like a room that had been lived in and never properly serviced. The overall condition of the hotel itself also appeared dirty and neglected. Photos will be attached because the condition of this room is almost impossible to believe otherwise. I cannot believe this hotel would send paying guests to a room in this condition. This property is not suitable for guests and something is seriously wrong with how it is being managed. After seeing the condition of the room, we contacted the original hotel that had sent us here. They immediately sent over a manager from their property to see the situation firsthand. Even the manager was visibly taken aback by what we had been given. They quickly apologized, assured us we would not be charged for this stay, and arranged two rooms back at their property instead. Between 4 PM and 8 PM, what should have been a relaxing evening with a bridal party turned into hours of trying to find a safe and acceptable place to stay. The experience was extremely stressful and disheartening.

Recommend: No. 'Choice Hotels' - by this, the 2nd Choice Hotel location in two days is…read moreunbelievable... In using Choice Hotels and Holiday Inn Expresses alternatively over the last 14days, there is NO COMPETITION. Choice Hotels is bottom of the barrel. It has to be said. *Management needs to really be held accountable. The positives: - Bed - Hot shower - A t.v. - Hallways partly updated - Gym - Ice machine (likely never sanitized so use caution!) - Washing machine services (but no coins available from front desk for two days??) The negatives: - Corrosion in/on everything. Literally. - RUST in the bathtub - everywhere. See photos. - Loose floor tiles, LOOSE!? - Very noisy traffic to all rooms from Interstate traffic. - No fan in bathroom (the cause from all the rust). - Paltry 'marketplace' (food) items to chose from. - Stains all over entire bathroom, bedrooms and restrooms downstairs. - Grounds unkept, plentiful cigarette buts cracked pavement. - Inaccessible toilet paper from main floor restroom. And unfortunately, the list just goes on and on... This hotel is AS others have communicated; very, very dirty. Choice Hotels needs to reprimand this owner and remove their title from this facility. I believe I'm about done with Choice Hotels.