This was, without question, the most disturbing hotel experience I have ever had. I would strongly…read morewarn anyone considering staying here to think twice. When we arrived, we were told our room would be ready in 30 minutes. Instead, we waited in the lobby for nearly two hours before we were finally given keys. During that time it was clear the hotel was extremely disorganized. The front desk employee appeared completely overwhelmed and couldn't even get her computer system to function properly. She repeatedly called for help but seemed to receive nothing more than phone assistance. No one ever actually came to help her. While waiting in the lobby, we witnessed multiple concerning things happening in the hotel. The individuals coming and going raised serious questions about what is actually happening inside this property. At one point, a mother approached the desk to complain that the hot tub water was dangerously hot -- she described it as boiling -- and she also had to ask for towels because none were available in the pool area. Unfortunately, the real shock came when we were finally given our room. I have never in my life walked into a hotel room in such an unacceptable condition. It is honestly difficult to fully describe how bad it was. The floors were sticky and covered with visible footprints. Every door had a strange white film on it, and the room had a strong, unpleasant odor that someone later described as possibly being related to drugs. Every outlet, light switch, and door handle was filthy -- some appearing to have what looked like fecal matter on them. There were holes in the walls, stains all over the walls, and multiple unknown stains throughout the carpet. The kitchen sink was filthy and appeared to have been used like a bathroom sink, with what looked like toothpaste residue left behind. The trash cans had no liners, and behind the toilet there was red material that looked like broken makeup that had clearly never been cleaned. There was urine around the toilet, hair in the bathtub, and toiletries scattered around as if no one had cleaned the room at all. Food crumbs were left throughout the room, including in the corners and under the couch cushions. The couch and chair looked extremely worn and dirty. The ceiling fan was covered in dust. The beds were perhaps the most alarming part. One bed appeared to have been quickly made but clearly did not have clean sheets. The other bed had been completely stripped, with the bedding left piled on the floor while the pillows with pillowcases were still on the mattress. This was not simply a poorly cleaned room. It looked like a room that had been lived in and never properly serviced. The overall condition of the hotel itself also appeared dirty and neglected. Photos will be attached because the condition of this room is almost impossible to believe otherwise. I cannot believe this hotel would send paying guests to a room in this condition. This property is not suitable for guests and something is seriously wrong with how it is being managed. After seeing the condition of the room, we contacted the original hotel that had sent us here. They immediately sent over a manager from their property to see the situation firsthand. Even the manager was visibly taken aback by what we had been given. They quickly apologized, assured us we would not be charged for this stay, and arranged two rooms back at their property instead. Between 4 PM and 8 PM, what should have been a relaxing evening with a bridal party turned into hours of trying to find a safe and acceptable place to stay. The experience was extremely stressful and disheartening.

Recommend: No. 'Choice Hotels' - by this, the 2nd Choice Hotel location in two days is…read moreunbelievable... In using Choice Hotels and Holiday Inn Expresses alternatively over the last 14days, there is NO COMPETITION. Choice Hotels is bottom of the barrel. It has to be said. *Management needs to really be held accountable. The positives: - Bed - Hot shower - A t.v. - Hallways partly updated - Gym - Ice machine (likely never sanitized so use caution!) - Washing machine services (but no coins available from front desk for two days??) The negatives: - Corrosion in/on everything. Literally. - RUST in the bathtub - everywhere. See photos. - Loose floor tiles, LOOSE!? - Very noisy traffic to all rooms from Interstate traffic. - No fan in bathroom (the cause from all the rust). - Paltry 'marketplace' (food) items to chose from. - Stains all over entire bathroom, bedrooms and restrooms downstairs. - Grounds unkept, plentiful cigarette buts cracked pavement. - Inaccessible toilet paper from main floor restroom. And unfortunately, the list just goes on and on... This hotel is AS others have communicated; very, very dirty. Choice Hotels needs to reprimand this owner and remove their title from this facility. I believe I'm about done with Choice Hotels.