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    The Discovery Center

    5.0 (2 reviews)
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    Maxx Air - How high can you bounce!

    Maxx Air

    (11 reviews)

    Fun place to run some energy off on a rainy day ! Clean , good supervision…read more My only suggestion is security . How do you know who came in with who and who should they be leaving with . There are two entrances / exits. You can't see your child at all times so it would be nice if there was one exit or someone at the exit to make sure the right kid is leaving with the parent. I will say it was nice to see an adult employee on the floor and not just teens .

    My son was bullied and assaulted by two boys both twice his size in the ballpit area…read more The staff said they were shorthanded that day. Several kids in my group saw the attack & came to let me know. The staff went with me. As we ran back there, the kids ran past us to their mom. We attempted to talk to the mom and expected her to have the boys apologize. They said that my son elbowed one of them in the head. I'm sure that could have happened as that area gets rough, but my son isn't aggressive and obviously wouldn't go after two boys double his weight. Regardless, they shouldn't have jumped on my son and punched him. They should have told staff or their mom. The boys were being rude and loud, so the staff made them go wait outside. They then started making faces and sticking their tongues out which I pointed out and staff saw as well. The mom did not feel like the kids needed to apologize and after them continuing to be disrespectful, I told the staff I felt they should not be allowed back in that day. They agreed and escorted their group outside. They were outside for awhile, my husband heard what happened and went out to chat with the mom to see what happened. The mom said the boys would like to apologize. We finished paying our birthday bill, apologized to our guests for the drama and commotion and were calming my son down. As we left, we drove by their vehicle and asked "Did you want to apologize?" They said yes, the mom apologized, then one of the boys apologized, and then the other two apologized too. We rolled up our windows and drove away. Then we got a phone call from staff at Formula Fun who asked if we were threatening that party or calling them names. We said no and explained that we had given them the opportunity to apologize and they did so. It was a 60 second interaction and I felt like it ended well. The staff informed us then that we would be banned from the facilities until they had the opportunity to review the footage of the ball pit and see if my son had somehow instigated the fight. I kind of felt it was ridiculous as the staff did see my son who is an average sized 8 year old at 65 pounds and the kids in the other group were both 12-14 and at least 120 each. So it was a little hard to imagine him wanting to start anything with them. I felt like the video would show that though, so I agreed to wait. This was on May 9th. I called May 22nd as it had been nearly two weeks and I had not had any communication about if we were allowed to resume using the membership we pay for for my 3 children. The manager had no idea of this event. She said she would need time to speak to her staff and figure out what happened. We weren't able to use our membership for 3 full weeks after having our birthday party ruined. Staff did offer to take 10% off the cost of the party for this incident, but we waited over 3 weeks to be able to use our membership again while management figured out this issue. My children did nothing wrong and have been punished without being able to utilize our membership and enjoy it. The regional manager, Anna, reached out to me in June promising to speak to the facility manager about the event to see if she was mistaken, but she never reached back out and we ended up getting a Prime Time membership instead.

    The Discovery Center - childrensmuseums - Updated August 2026

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