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    Comfort Suites University

    2.1 (35 reviews)
    ModerateHotels
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    Location of hotel.

    Place is nice and well kept and a great location. The A/C has been an issue since the start of the visit. Front desk lady named Patricia, has no customer service whatsoever. She hung up on me when I called for the room phone, then I went down stairs and she is very rude and not receptive of the information that I was giving her of the issue. I had to call corporate and have them on the phone so she would atleast act like she cared. We will not be back to this location. We are in town for a basketball camp at ACU and needed a room with a working A/C as our girls have been playing basketball all day. I wouldn't recommend a place like this for 200 plus dollars a night.

    Dirty Linen in our room doorway when we arrived

    We got what we paid for--a cheap place to sleep, poorly managed. Room wasn't ready even though we were checked in & given a key at 5pm (a pile of dirty linen still in the doorway). Although the property looked recently painted and with new carpet, it still looked dirty. Sticky floors, dust & larger particles on all surfaces. Bathtub was badly chipped & rusty. Something spilled & running down the wall near the bed. Pool was closed & never saw a worker during the 4 days we stayed there. The front desk was often unstaffed or only occupied by a bored person who rarely looked up from their smartphone. Breakfast was of equally poor quality, although the waffles were excellent. We'll find somewhere else to stay next time we're in Abilene.

    Chloé R.

    The couch is comfortable but the bath/shower has rust all on the bottom of the tub spreading from the drain and it is positively repulsive. Fortunately we are only staying 1 night. Then again the saying "You get what you pay for" definitely applies,but in an attempt to leave on a positve note , we practically have the hotel to ourselves and we have a few good food joints nearby.... Have not checked out the pool yet... Will update ¡Update! The pool is decent but then again it could be bc i'm "sippin on straight chlorine" ft. twenty one pilots. I'm not even swimming and my eyes are burning!

    Torn couch. No cushioning and smelled
    Lauren F.

    If I could give this hotel no stars I would! I paid a total of $116 for this dump! Overpriced and not getting what you expect. The room was old and worn down. All furniture chipped. Dirty carpet and walls. The couch was torn and had no cushioning and also smelled. The towels looked old and dirty, so I went to purchase my own at a Walmart down the street. The AC had minimal air blowing out below the stained curtains. Elevators were out of service! Book a hotel somewhere else!! There is a holiday inn behind or some Marriots down the road!

    Justin J.

    Well we needed a place to stay and it seemed like every place in Abeline was either $200 a night or on the cheap but they didn't look to great. My wife chose Comfort Inn because we needed a room quick. Around $110 a night. When we arrived I knew I should have went ahead and spent more somewhere else but as they say you get what you pay for. We needed to have two beds and a foldout couch. After unpacking and getting settled in we realized the fold out couch was broke and wouldn't fold out. We had to pack everything back up and move to another room. Our new room had half the light bulbs out and had hardly any water pressure for the shower. Not that big of a deal but part of the reason we stayed at a hotel was so the kids could swim at a pool. Well there was a pool but it was so cold if you like taking cold showers you'd love the pool. Max occupancy for the pool is 10 so as you can imagine it is a small pool. Ceiling was caved in over the hot tub and was blocked off. All of us were really itchy after we got out of the pool. Well I can't recommend it but it's ok for a quick rest.

    Beth B.

    Booked this hotel for an overnight stay with my fiancé. Room looked clean but toilet has stains, see picture. Urine stains were under these pieces of plastic. At breakfast the waffle irons were not set to preheat. Long delays to make waffles and one iron was out of service because a teen put batter in and let it. Attendant never came out of the prep area for the 25 minutes we were there. Tiles in the bathroom were all cracked and doors looked beaten up. As in another review the drain part of the ice machine was filthy and the bathtub did not drain and had black material after shower that did not come from us. Staying tonight at the Hampton down the road same price and it is head and shoulders better. Keep driving.

    Old, gross, and needs a major renovation! Go to another hotel! There are plenty of nicer hotels in town around this one. We already had to change rooms....

    After running for 10 minutes or so.

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    13 years ago

    Excellent ! Great breakfast and super clean and new hotel. Extremely comfortable beds. $98 a night

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    Ask the Community - Comfort Suites University

    Review Highlights - Comfort Suites University

    Their complimentary breakfast too was great as well.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Home2 Suites by Hilton Abilene Southwest - Health club  fitness center  gym

    Home2 Suites by Hilton Abilene Southwest

    (4 reviews)

    Stay was from 8/11/2025 to 8/15/2025…read more First, Im a bit of a hotel snob. Im a 20 day a month travel er. All my stay are corporate accounts and we have 100 to 200 travelers as well. All nights were ok until the last 2. Constant people making noise from 10pm until 1am. I finally called the front desk and she said she would look into it. Took forever to get someone to answer the front desk. The call came with no results both nights. They continued being noisy. I finally had to address the issue myself by confronting the noise makers. Im a big dude so it worked. I don't feel I needed to play security. If you are a family looking for comfort and security, skip this place there are other options in Abilene. My room only got cleaned 1 time even though it says every other day. 5 days 1 cleaning. Getting in the room I was out of to and 1 of my convient lights on the desk had a short so I occasionally blinked on and off all night. Breakfast was ok but most items that should have been warm were cold and dry. To close, there are better options available in Abilene. They place is clean but for the 300 dollar a night price tag, not worth it. I am having my corporate office remove this off our stay list.

    Well we got there and the waiter was super nice and we went to are room that was pretty clean and…read morethe bathrooms were pretty clean the only thing, and I don't know if this was me or the bed or the pillow but I could not sleep! The TV is prolly the nicest one I've seen in a hotel ever. Oh and well I've gone to all these Hilton and my dad is a diamond member, and y'all don't have no parking for diamond members parking which Home2 normally would. And I know y'all are newish to being a hotel, and I think y'all have a really good hotel and one that could be even better. And how to make it better is better pillows and mattresses that are comfy. The food was good as well. So as a conclusion I recommend Home2 Suites by Hilton Abilene Southwest!!

    Comfort Suites University - hotels - Updated May 2026

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