Always polite and respectful . Use the service often for check ups. I wish they did more involved…read moreauto work , I love going to them !

Got great service and was thoroughly impressed by a mostly female crew! Friendly and professional…read moreservice. I will definitely come back.

Need tires, shopped around, this place seemed to have reasonable rates. Called to schedule an…read moreappointment but was told their business was walk in preferred. I could make an appointment but they working on a week and a half lead-time. I got there as soon as they opened, was the second customer in line. Took about 90 minutes for tires mounted, balanced, and an alignment. Overall satisfied with the service. Price was comparable to other places, including dealerships. Friendly staff, too.

We had a flat tire on I70 on a road trip. This shop got me back on the road with safe, quality…read morereplacement tires within an hour! I very much appreciated their fast service.

Always super professional and friendly . Everyone is always upbeat. I don't get much done , oil…read morechange and sometimes I like to my tires checked and they always top me off. I wish they did more auto service o love going there. They sound cool shouting out numbers and all the stuff they do on my truck.

These guys are the best! I come here for my oil change often and they are always kind and efficient!read more

Deke's is the only place we go to have our cars serviced. They are Honest, Professional and very…read moreflexible with my family's crazy schedule. We have had multiple vehicles over the years and they have been able to always exceed my expectations.

Wouldn't take our vehicles to anyone else in the area except to Deke's. Honest evaluation and…read moretroubleshooting of the problem(s), fair rates, and great to work with. We've had multiple vehicles into Deke's over the years and have been completely satisfied with every experience we've ever had.

Had an oil changed, they did a good job and got it done pretty quick. They were professional and…read morefriendly.

very pleasant experience. the technician was cordial and detailed, provided options, and completed…read morethe work in a timely basis. I will certainly use this location again.

Fire Dave, receptionist. Rude, lies, gave me back my keys…read moreafter 1 and half hour wait. Was quoted 1 hour total. Told me to leave when I asked for manager.

Last summer I had my air conditioning fixed at the Gahanna location while I lived in Columbus. In…read morethe meantime, I moved 90 miles away to Southeastern Ohio. The work they did had a 12 month guarantee, so I was still, and still am, within the warranty period. I contacted them a week ago and told them I have no air-conditioning in my car. They looked me up and said sure enough you are still under warranty, unfortunately you will have to go to the closest location to you..now that you've moved. They will do an inspection and then take care of it. The location closest to me is now an hour and 15 minute drive in Heath, Ohio. I contacted them and made the appointment and was there at 8:30 in the morning yesterday. I sat there for 4 1/2 hours waiting for them to tell me what was wrong and what they needed to do. I asked a couple times what the holdup was, and I was told they were trying to find a part. I said you haven't even told me what's wrong, so why am I waiting this long? I was dealing with a service adjuster named Nicole who was extremely curt and rude. Mind you, I spent $1600 to have my air-conditioning fixed last summer, and this facility comes back and tells me they will not cover it under warranty and now I need to pay almost $2000 to have my air-conditioning fixed again ($1915.16 to be exact). They told me The Gahanna location did not run die in the lines and there is a leak in one of the lines that cools the back half of my Ford Explorer. They even turned the screen around to show me what they found, and what needs done, and highlighted in red the screen said "prior store did not run die to check lines". I said if Gahanna messed up, then it should surely be under warranty. I asked her if I could take a picture of that screen so I had proof and she jerked the screen around and said absolutely not. I told them this was supposed to be under warranty, I'm not paying $2000 to have my air conditioning fixed, when I already paid $1600. And my roundtrip will be 2 1/2 hours. She said we will put the freon in for free but it's still going to be $1900. I'm super upset, that's a shady way to do business. I have contacted their corporate offices. This should be covered. Oh yeah, on top of all of that I never spoke to a supervisor, I never spoke to a manager. I was only able to deal with this Nicole (who should NOT be in customer service). She tried to explain to me that an air-conditioning system is like a heart, and when one of the veins is cut, you lose all the blood. I wanted to say, I'm not a freaking idiot. I know exactly what an air conditioning unit does and how it works. I expect someone from Firestone to contact me and I want my vehicle fixed.

Very dishonest, do not trust them, they charge you for what they even though they are unable to do…read morethe work

I went in for my front brakes in which they fixed well and they also checked other things out to…read morelet me know what was good and what would need attention in the future. They were very nice and respectful. I recommend to all.

I just got new tires (not from here) and one of my tires had a slow leak. I stopped here to have…read morethem fix it. The valve stem was leaking and the gentleman inside was amazing and providing great customer service!

TERRIBLE! They replaced my radiator and some hoses. Had to…read moretake it back to them twice after the work was done because it kept leaking! They replaced the starter. 2 weeks later, truck wouldn't start because of the starter coil wouldn't pick up. Sent it back in, but they didn't want to listen. Same truck...they performed an alignment and when I drove it home, it pulled worse than when I dropped it off. Took it to Firestone and they specifically commented on how far off the driver side front wheel was. Not sure what's going on with this Goodyear, but I'll never go back.